Finance Assistant - Accounts Receivable
Qatar Airways
Total years of experience :7 years, 1 Months
▪ Sending monthly statement of account to all customers.
▪ Review statement of account and clear old due invoices with customer.
▪ Follow up with customers for payments/queries by phones, E-mails & official letters.
▪ Attend meetings with customers and prepare meeting points.
▪ Check daily bank statement for bank transfers from customers then book in Oracle system in Receipts.
▪ Set-off the reversed invoices or credit notes & set-off the invoices/credit notes with payments received by customer as per details.
▪ Issue credit notes for customers by using E-Travel System.
▪ Reconcile customer accounts to clear discrepancies or queries.
▪ Ensure that all invoices are supported with proper original LPOs.
▪ Delivery of Financial Performance.
▪ Deliver monthly closing as per target date.
▪ Effective debt collection period and customer account management.
▪ Fully reconciled debtors.
▪ Ensure all invoices are fully supported by LPOs etc.
▪ No high-risk audit observation.
▪ Proactively managing the need of the internal and external customers
▪ Answer customer calls regarding existing reservations and make new booking.
▪ Respond to questions and concerns about services and escalate calls appropriately.
▪ Consistently improve customer satisfaction through expert resolution of conflicts, issues, and concerns.
▪ Quoting the correct fares.
▪ Issuance / re-issuance of tickets.
▪ Processing any refund.
▪ Rules of carriage.
▪ Assisted clients in understanding their available options and helped them select the right service plans for their needs.