Dima Shaban

Regional Human Capital Manager at Apparel group

• United Arab Emirates - Dubai
• My current job since April 2020

Human Capital & Admin Manager at Majid Al Futtaim

• United Arab Emirates - Dubai
• July 2017 to March 2021

Managed all admin and HC related activities including recruitment, training, career development,
compensation and benefits, employee relations, employment law, compliance, and disciplinary and grievance
issues by following all internal policies and procedures, for a headcount of 1300 across 36 different locations
in UAE. Assisted in the store management and advised on all employee-related matters.
Key Achievements:
 Participated in testing the onboarding/recruitment system (Success Factors) as well as a talent
management system (Success Factors) by delivering the training to Managers and Senior Managers.

Human Resources Supervisor at Cedar White Bradley

• United Arab Emirates - Dubai
• June 2014 to May 2017

Provided leadership for all medical insurance activities, performance review, employee relations, compensation and benefits, training and induction, vacations monitoring, and yearly HR budget management. Responsible for maintaining an up-to-date talent and employee database, generating reports on agreed metrics and providing recommendations on the development and administration of HR policies and programs, and training, communicating and educating staff on company policies and benefits.
Key Achievements:
 Supervised all personnel transactions such as transfers, promotions, resignations, and proper separation of documents.
 Maintained an in-depth knowledge of legal requirements across organisation regarding day-to-day employment matters in coordination with locally assigned lawyers to mitigate legal risks and ensure regulatory compliance.
 Facilitated the ordering, receiving, stocking, and distribution of office supplies, liaising with vendors.
 Handled miscellaneous errands for the office and assisted in various administrative functions and other tasks as assigned.
 Worked closely with Administration Manager in negotiating and arranging the purchase of office supplies, furniture, and equipment.
 Held responsible for resolving immigration and labour office issues, coordinating the on-boarding of new staff and the off-boarding of exiting staff (visa processing and cancellation, renewal process of registration certificates and trade licenses).
 Assessed the disciplinary action findings and recommends/decides on the corresponding sanctions following company's code of discipline, supporting the investigation process.
 Consulted with the retainer corporate lawyer on legal aspects related to administrative cases.
 Controlled full life cycle of recruiting process in partnership with talent team and the business including developing job descriptions, search strategies, and target lists as well as sourcing, networking and interviewing to ensure uniformity in the quality and selection of talent.
 Built and nurtured relationships with providers of talent-related services in conjunction with the HRD.
 Coordinated effectively with management and employees to improve work relationships, build morale, and increase productivity and retention.
 Kept TMS database for the accuracy and consistency of data to avail accurate information and facilitate the decision making process.
 Helped with recruitment activities including writing and placing ads, liaising with recruiting consultants, conducting interviews, gathering CVs, issuing letters, and performing employment verification.
 Aided the execution of the performance management system and provided guidance and training to staff as needed.
 Designed an online survey that helps to improve the recruitment, onboarding, and induction process and fill gaps in the process, enhancing the process and satisfaction of optional candidate and new joiner aboard.

Human Resources Manager at Front Row Publishing & Media Services

• Jordan - Amman
• February 2012 to February 2014

Led the establishment and implementation of programs and plans for the human resources department to
enforce company’s objectives. Monitored payroll and compensation system for both monthly and daily
employees.
Key Achievements:
 Enhanced subordinate’s efficiency, controlling work procedures.
 Oversaw plans and activities such as salaries, hiring, training programs, staff evaluation, and creation of
job descriptions for all levels.
 Constructed an action plan for the Human Resources Department, defining work activities and examining
human resources services and procedures taken.
 Cooperated with Staff Direct Managers to follow up on staff evaluation and review records.
 Tasked with estimating human resources required to meet employment needs and planning to improve
human resources in company.
 Carried out training analysis to set and arrange training plans and determine training needs for the staff
in coordination with Direct Managers.

Acting HR & Administration Manager at LG New Vision

• Jordan - Amman
• February 2011 to January 2012

Directed comprehensive human resources programs, by suggesting policies and regulations for
implementation, consulting with Department Managers. Presented periodical reports on activities and
achievements to the CEO.
Key Achievements:
 Settled training issues locally and internationally.
 Nominated staff for external work by sending recommendations to Direct Managers.
 Observed penalties system such as deductions and warnings in collaboration with Direct Managers in
case staff violates regulations.
 Guided career path and succession planning for company employees by determining basic needs that
require skills, practical experience, and training.
 Conducted performance appraisal for subordinates according to scheduled plans and recommending
necessary actions as per applied practices.

HR Officer at Kempinski Hotel

• Jordan - Amman
• June 2010 to February 2011

Human Resources officer at Izzat Manasra & Sons Co.

• Jordan - Amman
• March 2009 to June 2010

Project management assistant at JRA Jordan restaurant association.

• Jordan - Amman
• August 2008 to March 2009