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ديباك Aravind, Digital Direct Manager

ديباك Aravind

Digital Direct Manager·Qatar Airways

قطر

ماجستير, Travel and Toursim Marketing

الخبرة العملية

مجموع سنوات الخبرة: 24 سنوات, 5 أشهر

Digital Direct Manager

مارس 2021 - حتى الآن

Qatar Airways

الدوحة، قطر

مارس 2021 - حتى الآن

Performance & KPI Orchestration: Own and exceed critical digital KPIs,
including online revenue growth, conversion rate optimisation (CRO), and
customer acquisition, while maintaining a strategic balance across the global
distribution mix.
Customer Experience & Loyalty Integration: Drive high-yield growth in
corporate and premium segments by enhancing the digital customer journey
and implementing strategies that increase loyalty program penetration and
member engagement.
Ecosystem & Ancillary Innovation: Pioneer new revenue streams through the
expansion of affiliate networks and ancillary product portfolios, while leading
the launch of localised, market-relevant payment solutions to reduce friction.
Commercial Integrity & Operational Excellence: Strategically manage end
to-end business processes for qatarairways.com, ensuring global price parity
across all channels and implementing the latest technical innovations to
maintain a competitive edge.
مجال الشركة:
شركات الطيران

Regional Direct Sales and OTA Manager - Africa (E-Commerce)

يناير 2019 - يناير 2021

Doha

الدوحة، قطر

يناير 2019 - يناير 2021

Ecosystem Development: Expanded the direct sales ecosystem by building
new revenue streams through affiliate networks, ancillary product integration,
and increased loyalty program penetration.
مجال الشركة:
الضيافة والسكن

E-Commerce Manager - Commercial

نوفمبر 2017 - يناير 2019

Doha

الدوحة، قطر

نوفمبر 2017 - يناير 2019

Global Revenue Accountability: Orchestrated e-commerce sales strategies
across six major global regions, including Qatar, Africa, and SE Asia, ensuring
all stations consistently met or exceeded revenue and growth KPIs.
Regional Performance Enablement: Acted as a strategic facilitator for regional
teams, providing the tools, data insights, and commercial guidance necessary
to hit aggressive e-commerce penetration targets.
Strategic Market Alignment: Synchronised localized station goals with global
corporate objectives, maintaining a cohesive digital sales approach across
diverse economic and cultural landscapes.
Cross-Functional Leadership: Collaborated with international stakeholders
to identify and resolve performance gaps, driving operational excellence and
digital sales efficiency on a global scale.
مجال الشركة:
الضيافة والسكن

A/E-Commerce Manager

ديسمبر 2016 - أكتوبر 2017

Qatar Airways

دبي، الإمارات العربية المتحدة

ديسمبر 2016 - أكتوبر 2017

Digital Transformation Leadership: Led the large-scale regional rollout of a
new dynamic, responsive website across 10 global markets, enhancing mobile
accessibility and user experience.
مجال الشركة:
شركات الطيران

Ecommerce Officer

يناير 2014 - نوفمبر 2016

Qatar Airways

مسقط، عمان

يناير 2014 - نوفمبر 2016

Market Leadership & Growth: Directed the online direct sales strategy for
the Oman market, successfully positioning the website as a primary revenue
channel through targeted traffic acquisition and conversion rate optimization
(CRO) initiatives.
Expansion of Regional Remit: Appointed to manage the Kuwait e-commerce
portfolio for an 11-month interim period in addition to Oman, overseeing dual
market digital operations and ensuring consistent revenue performance.
Digital Penetration Strategy: Executed data-driven marketing campaigns
to increase online penetration and brand visibility, successfully migrating
traditional offline customers to digital direct channels.
مجال الشركة:
شركات الطيران

Business Development Head - Ecommerce

يناير 2013 - يناير 2014

Orbit Corporate & Leisure Travels (I) Pvt. Ltd.

مومباي، الهند

يناير 2013 - يناير 2014

End-to-End Digital Launch: Spearheaded the market positioning and launch
of two new SBU portals (visittradefairs.com and orbitpremiumholidays.com),
driving B2B and B2C growth across 16 major Indian metros.
مجال الشركة:
الضيافة والسكن

Assistant General Manager Information Technology Division

يناير 2012 - يناير 2013

Peregrine Projects and Solutions WLL

الدوحة، قطر

يناير 2012 - يناير 2013

Executive Leadership & Scale: Reported directly to the CEO and VP to lead
business development across five strategic divisions, managing a large-scale
workforce of 200+ employees and driving growth in IT, E-commerce, and
Telephony sectors.
Airways) while overseeing global supplier acquisition, contract negotiations,
and inventory optimisation.
Business Unit Launch & Operations: Spearheaded the end-to-end setup
and operationalization of the organisations first E-commerce and Software
divisions, expanding the companys footprint into the SMB market and digital
service segments.
مجال الشركة:
خدمات تكنولوجيا المعلومات

Online Business Head

نوفمبر 2006 - يناير 2012

Orbitz Corporate & Leisure Travels (I) Pvt. Ltd.

مومباي، الهند

نوفمبر 2006 - يناير 2012

Pioneering Product Development: Directed the end-to-end development
and implementation of the flagship B2B and B2C portal, visittradefairs.com,
integrating complex backend operation and supplier login modules to
streamline trade-fair travel.
مجال الشركة:
الضيافة والسكن

Sr. Manager- Web Marketing - Online Business Division

يناير 2002 - نوفمبر 2006

Orbit Tours & Trade Fairs Pvt Ltd and Orbit Exhibitions Pvt Ltd

مومباي، الهند

يناير 2002 - نوفمبر 2006

Integrated Lead Management: Successfully implemented and managed an
end-to-end enquiry management and lead generation system, streamlining the
sales funnel for Trade Fair, MICE, and Premium Leisure divisions.
consistent qualified traffic and engagement across all organisational business
units.
مجال الشركة:
السياحة والمتاحف والمرافق الثقافية

التعليم

Kerala Institute of Travel and Tourism

سبتمبر 2003

سبتمبر 2003

ماجستير، Travel and Toursim Marketing

الهند

المعدل التراكمي (نسبة مئوية): 82%

المعدل التراكمي (نسبة مئوية): 82%

Got the first campus placement with Orbit Tours and Trade Fairs Pvt Ltd after successfully completing the OJT

Kerala Institute of Tourism and Travel Studies

يناير 2003

يناير 2003

بكالوريوس، Marketing Tourism

الهند

Kerala Institute of Tourism and Travel Studies

يناير 2003

يناير 2003

بكالوريوس، Marketing Tourism and Travel Services Management

الهند

Mahathma Gandhi University

أبريل 2000

أبريل 2000

بكالوريوس، Physics

الهند

المعدل التراكمي (نسبة مئوية): 83%

المعدل التراكمي (نسبة مئوية): 83%

Scored more than 80%

St. Pauls College

يناير 2000

يناير 2000

بكالوريوس، Physics

الهند

Skills

Negotiation

Expert

Agency Relations

Expert

Online Travel

Expert

Travel Technology

Expert

B2B eCommerce

Expert

Ecommerce skills

Expert

Negotiation skills

Expert

Travel Technology

Expert

Online travel start up

Expert

Business development

Expert

Ecommerce Sales

Expert

Negotiation

Expert

Agency Relations

Expert

Online Travel

Expert

B2B eCommerce

Expert

BUSINESS DEVELOPMENT

Intermediate

AUTOSCALING

Intermediate

CONTENT STRATEGY

Intermediate

CUSTOMER LIFECYCLE MANAGEMENT

Intermediate

DIGITAL TRANSFORMATION

Intermediate

GLOBAL DISTRIBUTION SYSTEMS

Intermediate

OPERATIONS

Intermediate

PROFIT AND LOSS P&L MANAGEMENT

Intermediate

SALES

Intermediate

STRATEGIC LEADERSHIP

Intermediate

BUSINESS DEVELOPMENT

Intermediate

AUTOSCALING

Intermediate

CONTENT STRATEGY

Intermediate

CUSTOMER LIFECYCLE MANAGEMENT

Intermediate

DIGITAL TRANSFORMATION

Intermediate

GLOBAL DISTRIBUTION SYSTEMS

Intermediate

OPERATIONS

Intermediate

PROFIT AND LOSS P&L MANAGEMENT

Intermediate

SALES

Intermediate

STRATEGIC LEADERSHIP

Intermediate

BUSINESS DEVELOPMENT

Intermediate

CONTENT STRATEGY

Intermediate

CUSTOMER LIFECYCLE MANAGEMENT

Intermediate

DIGITAL MARKETING

Intermediate

DIGITAL TRANSFORMATION

Intermediate

GLOBAL DISTRIBUTION SYSTEMS

Intermediate

GOAL SETTING

Intermediate

LEADERSHIP

Intermediate

SALES

Intermediate

TECHNICAL ACUMEN

Intermediate

اللغات

الملايام

متمرّس

الهندية

متمرّس

الانجليزية

متمرّس

التدريب و الشهادات

الشهادات
The Certified Travel & Tours Professional Course
The Certified Travel & Tours Professional Course
The Certified Travel & Tours Professional Course
The Certified Travel & Tours Professional Course
TRS PLUS
Aug 2009 - Aug 2009

الهوايات والاهتمامات

Painting and Caricature making

Won the inter-school competitions.