Total years of experience :0 years, 0 Months
Currently working with Nutanix, supporting enterprise class storage and virtualization deployment for Private and Public cloud from November 2018.
Following are the functions that I currently handle at Nutanix, Bangalore.
•Working as a System Reliability Engineer supporting Acropolis OS. Providing voice and web-based support globally.
•Expertise in managing and deploying Nutanix solutions.
•Managing of multiple hypervisors like VMWare, KVM and Hyper V.
Joined as a vendor from Magna Infotech working at Microsoft IGTSC, Bangalore. Later, joined Microsoft as a permanent employee from June 2015.
Following are the functions that I handled at Microsoft IGTSC, Bangalore:
•Operations Team: Support Engineer for Microsoft Core - Enterprise Platforms Support. The Support Engineers provide Voice Based Technical Support and Web-based Technical Support for Microsoft - North Americas and EMEA - UK, including Global English Support.
•R & D: Research and documentation on latest and emerging technical issues.
•Product Knowledge Update: Upgrading and guiding the Co- Support Engineers on the processes of troubleshooting. On job assistance for new recruits to meet exceptional quality standards set by Microsoft.
Software skills: Windows Server 2008 to 2012 R2, Windows Client Vista to Windows 8.1, Cent OS
Communication (soft skills): Quick learner with excellent communication skills.
Provide an outstanding level of customer service that exceeds customer expectations.
•Work closely with other departments to pro-actively solve potential order problems.
•Handled various customer inquiries from a diverse customer base including business, consultants and residential customers.
•Assist customers via telephone, email, and Live Chat and provided guidance to new agents.
•Acknowledged for capacity to tackle challenging issues, analyze viable alternatives, and provide innovative solutions that reside well within client’s financial and time frameworks.
•Awarded “ACE” for best rookie in Platforms team for resolving highest number of cases within shortest time span.
•Part of talent acquisition team for Enterprise Platforms Support to hire the best for business needs.
•Recently awarded as the top performer for the quarter in Nutanix for resolving the maximum number of issues.
CERTIFICATION
CERTIFICATION
•Nutanix Platform Profession (NPP 5.0)
•Nutanix System Engineer (NSES)
•Exam 410: Installing and Configuring Windows Server 2012
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