Key Account Manager
Airline
Total years of experience :27 years, 1 Months
Responsible to develop, promote and position Jazeera Airways to travel trade/corporates in the UAE region ensuring it to remain the
Regular trade sales/corporate visit, develop and maintain relationships with established clients, provide timely updates of the airlines of fares & promotions to the trade.
•Support the marketing team of all promotional material including websites, brochures, flyers and tacticals (digital or print) to meet market specific timelines.
•Represent Jazeera Airways at local and international events, attend trade shows, and visit established customers for product training and sales opportunities.
•Continuously update front line staff and clients on relevant product updates.
•Monitor market trends and competitor activities and report findings back to the line manager.
•Monitor agent’s revenues and recommend ways of improving the same, to achieve/exceed sales target.
•Focus on meeting GSA principal’s revenue targets.
•Suggest incentive programme within company’s guideline/budget.
•Liaise with all the service departments i.e. Reservations, Operations and Commercial team and ensure full support is provided to Trade/Passengers, and also liaise with internal departments.
Planning, Managing and Implementing Middle East market for Qantas Airways with the development plan by leading all sales activities for new and existing trade partners achieving the set revenue targets at the lowest possible cost, thereby growing the market share in UAE and MENA regions managed (Kuwait / Oman / Egypt / Iran)
•Achieving the set revenue targets by maximising the best yield/volume mix whilst determining the market potential and exploiting market opportunities with all available resources.
Highlight of year 2017
UAE Revenue increase vs Budgeted - 12%
QF BSP sales 2017
Promote the sale of Kingfisher Airlines to travel agents of UAE.
•Regular trade sales visit to promote the airlines, maintain rapport, and provide timely updates of the airlines of fares & promotions to the travel agents in the market.
•Strong ability to “partner” with clients to learn their needs, also recommends solution and build client relationships.
•Liaising with corporate clients & providing corporate deals to the market. Organizing & coordinating events in UAE sponsored by the airlines. Target oriented business meetings with organization & trade partners. BSP/Flown Figures timely updates to incentivised Travel Agents.
Promote the sale of dnata travel products to travel agents in Dubai.
•Formulate and implement a market oriented activity plan by leading all outdoor sales activities with new and existing business for dnata
•Effectively monitor the Sales and Revenue performance of ASU locations and to ensure the achievements of the objectives agreed by the company
•Monitor market trends, competitor activities and provide reports on market intelligence to the
Management.
•Generate business for GSA and preferred carriers as per the guidelines given by Dnata Yield
Management.
•Create and maintain a database, complete timely and accurate reports for submission to Line
Manager for use in decision making process
•Maintain and attract new business by regular visits to Travel Agents in the market
•Provide support service to respective ASU location Supervisors/In-charges by interacting with
Inter-company departments, communicate and build relationship with those linked to the operation of smooth functioning
•Provide after sales service to agents by tracking their refunds, clearing of irregularities and ensuring the same are regularised on time. Also coordinating with Airlines sales/commercial team for any additional support required.
Handling enquiries by telephone and email from front-line staff, clients, Dnata Outlets and
Travel Agents to provide competitive fares on all types of routings to secure business
•Database management of fares with all relevant details in Tariff Maintenance (Data Input
System) making fares available in dnata Front Office for sale through all front-line staff
•Preparation of the fare bulletin for the GSA carriers and also a detailed competitive fare list for Corporate Clients on an ad-hoc basis.
•Tracking all changes that occur to airline fares / schedule / procedures and take appropriate action to update the system and disseminate such information to Dnata Outlets and the travel trade as instructed by Management.
•Liaise with various airlines to get special deal for Groups and Ad-hoc cases.
•Perform quality checks of fares incorporated in Tariff Maintenance, ensure all Market fares, airline deals/corporate fares with correct taxes are available in the Dnata Front Office.
•Providing on-the job instruction to the junior Tariffs staff whenever required.
•Supervision of the section in the absence of the Tariffs Officer/In-charge.
•Performance of project module activities as assigned by Senior Management.
Providing quality customer service to all Joining as well as Transfer / Transit passengers
•Monitoring all short connection flights, handling re-routing, delays/disruptions ensuring minimum inconvenience to passengers
•Deportee handling, involved in deportation of passengers in liaison with the Immigration office and the airlines concerned
•Liaising between Transfer Desk and the other Units of services i.e. (Boarding gates, Baggage
Services, Arrival Immigration
Handling the ticketing counter at the airport, Tele-Sales and walk-in clientele.
•Providing pre-flight briefing to staff and also to monitor post departure flight details
•Handling of any delayed / cancelled / re-routed flights.
•Allocating staff, preparing roster, and providing adhoc briefings to staff regarding changes Schedule / Fares and Procedure
•Preparing Flights and Seat availability Report for the Station In-charge as required
Handling Tele-sales, retail, corporate and Group bookings.
•Issuance of Tickets / PTA and preparation of the Daily Sales Report.
•Supervision of the section and handle the duty pattern/ Leave of the staff members.
courses: & Training: •IATA – Airline Marketing Certificate. •IATA – UFTAA Standard Fares Certificate.