Deepgagan Kaur

Identifying and developing new and ongoing client relationships
 Developing and maintaining network of blue collar and white collar candidates, managing their aspirations and career
search and marketing them to clients
 Managing clients and candidates through the end to end recruitment process from initial interview to offer stage and
onboarding/joining process
 Demonstrating strong sourcing, sales and client development abilities
 Actively using social media for advertising of new openings and also on company portal
 Responsible for interviewing, screening of candidates according to the client requirements
 Conducting and coordinating interview drives for overseas hiring.

Managed full cycle recruitment process of new employees after sourcing via social media and telephonic interviews
 Supervised front desk, managed phone calls and all other correspondences
 Prepared daily orders of company devices and provided technical support to customers via telephone, emails and
online chat
 Coordinated with team members about daily tasks and maintained records of team meetings and confidential
documents
 Conducted training for clients on software use. Followed up after training for any possible doubts
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 Assisted Branch manager with maintaining social media portals by regular posting and advertising
 Developed and applied marketing strategy after thorough research and analysis on industry trends to increase
customer base

Managed high volume of calls tactfully and resolved technical issues of callers by technical troubleshooting
 Identified, researched and offered the right solutions to customers with proper documentations
 Developed all process controls and metrics for daily management of the Call Center
 Attended customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment
 Worked towards performance driven monthly targets and goals. Achieved quarterly target of reducing number of calls
by 10 percent
 Consistently remained in top 10 of the departmental weekly ranking for 4 months.
 Efficiently used tools such as CRM, CAP, G2, SDP, SPP, BNMS for technical troubleshooting

Provided client with an effective business plan after conducting thorough analysis on the business operations and
organizational structure
 Applied business analytical tools like SWOT analysis, PESTLE model and many more to give recommendations to the
client and provided the same in their Business plan
 Kept timely records of team meetings, project drafts along with proper assignment of tasks within the team
 Communicated with the client periodically via emails, telephone conferences about project updates, queries,
suggestions and resolutions
 Expanded the consumer base for the client by working on website, promotion of the brand and proper advertising on
social media

Received acknowledgement from the Branch Director highlighting my innovative ideas, creative thinking, problem-
solving and communication skills
 Initiated search patterns using online job sites, blogs and social networking for sourcing and
attracting active and passive candidates
 Drafted, prepared and posted jobs to appropriate job boards
 Proactively reached out to potential candidates for verification and assessment of their knowledge, skills and
experience
 Conducted telephonic interviews with candidates and then shortlisted appropriate candidates
 Presented screened, sourced and interviewed candidates to the hiring manager by use of Applicant tracking system
 Coordinated interviews with hiring manager and facilitated follow ups with the candidates
 Updated the business website and social media pages periodically
 Acted as point of contact between potential candidates and hiring manager. Clarified queries of
candidates regarding the joining process keeping company policies in mind

Provided passengers with services of ticketing, reservations, allocation of seats, weighing of luggage and issuing
boarding cards at check-in counters
 Assisted and guided customers during flight delays and cancellations. Clarified all inquiries of passengers and advised
alternative trip arrangements and schedules
 Coordinated with security, ramp staff and other departments for on time performance
 Adhered to standard operating procedure at all times
 Administered special assistance to wheelchair passengers and unaccompanied minors
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 Handled cash and card transactions at reservation counters and excess baggage counters
 Supervised trainees and analyzed their performance at allocated points during shifts and provided documented reports
of the same as assigned
 Upgraded performance skills by attending trainings as per organizations requirement