Field Service & Commissioning Engineer
Tri Alpha Co.
Total years of experience :11 years, 10 Months
Performs installation of the Olympus range of endoscopy systems and state-of-the-art Endo Alpha technology.
Ensuring that equipment works to its specification ensuring safe working conditions.
Creating and carrying out test procedures.
Writing reports and documentation.
Advise customers regarding the product's proper use and address specific user issues.
Undertakes periodic maintenance of equipments under contract.
Provides troubleshooting and technical support.
Maintaining customer service complaint logs and information as well as internal service records.
Performs general repairs and servicing of equipments.
Communicating customer needs and wishes to our research & development staff.
Handling sales and application associated with CSSD focusing on the Miele range of washer disinfectors and plasma sterilizers.
Searching for new clients who might benefit from company products or services.
Meeting with customers over the phone, email, or on site to assist in technical aspects.
Making technical presentations and demonstrating how our products meet client needs.
Managing and interpreting customer requirements - speaking with clients to understand, anticipate and meet their needs.
Generating technical sales, proposals and contracts.
Working with the engineering team to ensure schedules and deliveries are being met.
Attending trade shows, conferences and other marketing events.
Handling sales of L&T range of patient monitors and defibrillators.
Perform installation and provide briefing on their application and functionality.
Undertake preventive maintenance on equipments under contract.
Maintaining customer service information and internal service records.
Performs general repairs on equipments.
Provide troubleshooting and technical support.
Thesis – Design of an 'EOG based automatic Wheelchair'.