admin assistant
al ostoura
Total years of experience :10 years, 2 Months
Responsible for welcoming the visitors, oversee daily schedule and appointments, organizing company events or meeting, responding to phone calls and emails, tracking and replenish office supplies and lastly making sure that the business operation is running smoothly.
responsible for decision making and manage everything related tonthe calls and agents deployment. as well as motivating agents, handling critical customer and train agent efficient performance.
ensuring that agents understand and comply with all call center objectives, standards and policy. taking calls that the agent can’t handle and be available when an agent appears needs assistance.
oversee and support the operation at the store. supervising the kitchen and providing assistance as needed. preparing shift schedule and processing the payroll of all the staff. keeping detailed record day, weekly and monthly revenue. and monitoring compliance with safety and hygiene regulation.