Dejan Klajn

- Relationship management
- Key liaison between the Customer, Sales and Supply Chain
- Support of customer service, marketing, pricing and finance
- Account maintenance, Project management
- Facilitating resolutions of customer-specific issues

- Introducing the NCR Silver to the UK market
- NCR Silver expert on all customer requirements
- Providing the highest level of customer service to small/medium and strategic accounts
- Relationship management, account management and sales support
- Identifying products and solutions to the customers area of need

Reporting to the President of the Company

- Maintaining leads conversion through pipeline management
- Managing Key Accounts and acquiring new providers
- Providers retention management
- Developing new products
- Implementing new procedures as well as best practices
Since January 2018, I was working as the EMEA region BDM for the PlacidWay - Medical Tourism Company and recognized Industry leader based in Colorado, USA.
We are acting as the intermediary, connecting the patient inquiries with the Medical Centres in our worldwide network and providing the best and most appropriate health care solutions.
Communication is being performed over rather complex CRM database, ending up in simple and user-friendly portal for both patients and providers.
My role is consisted of a daily routine tasks as well as business development:
1. Patients
On a daily level, we are handling a number of leads that needs to be processed properly and put to various stages, so to grow the sales funnel.
Responsible for the team, my task would consist of maintaining the best practices, monitoring and supporting on Case/Patients management if needed, defining and focusing on the prosperous leads on a daily and weekly level.
2. Providers
Given the number of the providers in our network, as well as constant improvements on our portal, my role is to maintain the current providers base by regular contacts and portal tutorials (KA management and retention), as well as agreement management and acquiring new providers.
3. Business Development
On a daily level, we are trying to redefine the best practices, work close with the development team and implement new features, as well as define new products that can generate revenues.

DISTRI PRESS - Regional leader in the distribution of press releases (covering all printed media - from daily newspapers to books and publications)

Reporting to - The Board of Directors

- Managing development strategy in the commercial sector
- Creating procedures to maximize efficiency
- Analysing and improving cash flows to maximize liquidity
- Managing Key Accounts and acquiring new clients

Core business of the Company is the distribution of press media - from daily newspapers to monthly magazines, special editions and books - around 500 products in basic offer.
Along with its founders/partners, the Company is currently employing more than 800 people and through direct or indirect distribution, is supplying more than 16.000 POS, as the biggest press media distribution company in Serbia.
Market value is estimated on around 50 mill EUR of turnover per year.

The Group is divided horizontally - based on geographic position of POS, as well as vertically - based on the value/size of the accounts.

As the executive, I was running the division of the company that was serving large accounts and gas stations. That being said, we are the exclusive press media suppliers of all the OMV, GAZPROM - NIS, LUKOIL, MOL, KNEZ PETROL gas stations. Also, we are supplying the biggest retail chains in Serbia - MERCATOR - IDEA, AMAN, AROMA.
Most of the challenges were related to the undisturbed flow of the daily distribution, as well as information processing that was twofold.
On one side, the sales were to be reported back to the suppliers, so they could plan the volume of the next circulation. This information has the highest value to the newspapers publishers and had to be reported daily.
On the other hand, sales had to be processed so to ensure accurate and fast invoicing, therefore liquidity both to us and to our partners.
Other challenges were related to the declining of circulation in all of the print media, and decreased income from the ads, as well as parallel developing web and smart phones applications while avoiding the cannibalization of the products.
Our strengths, beside the distribution network, were based on empowering suppliers, as well as backward integration in the supply chain.
Our suppliers:
http://www.color.rs/eindex.html
http://polydor.co.rs/
http://www.adriamediagroup.com/en/
http://www.laguna.rs/
http://www.evrobook.com/
Our clients:
http://www.nispetrol.rs/en
http://www.omv.co.rs/portal/01/rs/private
http://lukoil.rs/sr/
https://molserbia.rs/sr/
http://www.idea.rs/

SWISS HEALTH - OTC producer

Reporting to General Manager

- Project managing - positioning new products on existing market
- Creating procedures for organizational efficiency
- Developing dual distribution channel
- Monitoring outsourced distribution

Start-up based on the original herbal extracts from the producer Frutarom Swiss.
From the extracts Portusana, EFLA 308 and Linumlife, 3 products were developed - OTC products for improving the conditions of Diabetes Type II, Osteoporosis, and Circulation/Sight.
We introduced 2 forms of each product - tea and tablets.
We developed the distribution as outsourced (Phoenix Pharm, Nelt and other distributors) as well as in house distribution channel for smaller accounts.
After 2 years, our products became standard offer on shelf of all the Pharmacy channels in the region, as well as special facilities and various associations for Diabetes patients (e.g. Blue Circle etc.)

IPS MEDIA II - Wholesaler/Producer/Retailer of Books, Publications and Gift Program

Reporting to General Manager

- Distribution of Egmont Media Group products
- Improving market share
- Managing Key Accounts
- Monitoring and supplying domestic retail network - Mamut

Responsible for the stockpiling of over 1200 barcodes, as well as distribution of the products to the regional market and Company's retail chain. Close cooperation with Egmont Media Group in the distribution of the most famous brands - Disney, Ben 10, etc. as well as in introducing new targeted brands on domestic market.

AXXON Ltd. - Producer and wholesaler of FMCG portfolio

Reporting to General Manager

- Distribution of well- structured FMCG portfolio
- Improving market share and expanding to new markets
- Managing Key Accounts and outsourced distribution channels
- Forecasting demand and altering production quantities
- Marketing budget planning for various markets according to sales output and sales forecasting

Forecasting demand and distributing various brands/products on SEE market. Opening new Accounts. Toshiba, JIP, Trojan, Casablanca, Milupa - some of the brands. More than 120% increase of exports in 1st year.