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Dema Ali, Customer Service Representative

Dema Ali

Customer Service Representative·qatar

Qatar

Bachelor's degree, Management&finance

Work experience

Total years of experience: 5 years, 7 months

Customer Service Representative

September 2018 - September 2019

qatar

Doha, Qatar

September 2018 - September 2019

-Maintaining a positive, empathetic, and professional attitude toward customers at all times.
-Responding promptly to customer inquiries.
-Communicating with customers through various channels.
-Acknowledging and resolving customer complaints.
-Knowing our products inside and out so that you can answer questions.
-Processing orders, forms, applications, and requests.
-Keeping records of customer interactions, transactions, comments, and complaints.
-Communicating and coordinating with colleagues as necessary.
-Providing feedback on the efficiency of the customer service process.
-Managing a team of junior customer service representatives.
-Ensure customer satisfaction and provide professional customer support.

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Customer Service Agent

August 2017 - August 2018

none

Doha, Qatar

August 2017 - August 2018

Company industry:
Other Business Support Services
Job role:
Customer Service and Call Center

Coordinator&customer service&organizor

February 2014 - June 2017

Qatar university

Qatar

February 2014 - June 2017

Company industry:
Management Consulting
Job role:
Management

Education

Qatar university

August 2017

August 2017

Bachelor's degree, Management&finance

Qatar

Skills

reception
Expert
reception
Expert
Accounting
Expert
Accounting
Expert
Executive Secretary
Expert
Executive Secretary
Expert
Callcenter
Expert
Callcenter
Expert
Customer Care
Expert
Customer Care
Expert
Communication with people
Intermediate
Communication with people
Intermediate
Customer service
Intermediate
Customer service
Intermediate
Fix the problems
Intermediate
Fix the problems
Intermediate
teamwork
Expert
teamwork
Expert
Data entry skills
Expert
Data entry skills
Expert
microsoft powerpoint
Expert
microsoft powerpoint
Expert
office work
Expert
office work
Expert
receptions
Expert
receptions
Expert
receiving
Expert
receiving
Expert
accounting
Expert
accounting
Expert
auditing
Expert
auditing
Expert
operation
Expert
operation
Expert
materials
Intermediate
materials
Intermediate
purchasing
Expert
purchasing
Expert
minutes
Expert
minutes
Expert
quotations
Expert
quotations
Expert
mail
Expert
mail
Expert
marketing
Expert
marketing
Expert
office administration
Expert
office administration
Expert
order
Intermediate
order
Intermediate
outlook
Expert
outlook
Expert
typing
Expert
typing
Expert
performance management
Expert
performance management
Expert
mass recruitment
Expert
mass recruitment
Expert
negotiation
Expert
negotiation
Expert
orientation
Expert
orientation
Expert
recruitment operations
Expert
recruitment operations
Expert
planning
Expert
planning
Expert
problem solving
Expert
problem solving
Expert
supervising
Expert
supervising
Expert
organisational skills
Expert
organisational skills
Expert
safety
Intermediate
safety
Intermediate
risk management
Intermediate
risk management
Intermediate
operational risk
Intermediate
operational risk
Intermediate

Languages

Arabic

Native Speaker

English

Expert

Training and Certifications

Certifications
certified digital marketing
Jan 2021

Hobbies and interests

video editing