General Manager
Shoreline Tourism LLC
Total years of experience :16 years, 9 Months
• Developing sales and marketing strategy to expand sales, setting product diversification strategy to increase our market reach within target markets: GCC and CIS in particular;
• Identify the new sales opportunities, develop new products and services accordingly and offer them through new/existing marketing channels;
• Managing traditional and digital marketing activities, product development projects;
• Conducting sales/operations trainings/workshops to up skill the sales team;
• Monitoring the performance of sales, products, efficiency of channels used;
• Researching organizations and individuals offline/online to identify new leads;
• Contacting prospects and clients to establish rapport and set up meetings to discover further sales, and cooperation;
• Developing quotes and proposals, creating contracts with suppliers and clients;
• Setting sales goals for the team and monitoring the progress
Leading a medium size team, setting sales targets, monitoring & controlling the sales activities and conducting sales trainings;
• Developing new business opportunities, creating new products, validating & improving the existing ones and making new markets;
• Establishing close partnership with suppliers and clients; Engaging and managing them;
• Designing and implementing marketing strategies, conducting market research;
• Manage contracting process, promotion activities with UAE hotels; and
• Actively performing cold and warm calls to clients, to secure face to face meetings and
negotiate terms of business.
• Training the team in different sales techniques
• Developed new services in alliance with different suppliers in the region;
• Designed marketing strategy for these new services;
• Ensure sustainability of the existing/new services/products;
• Led a team of agents, set daily plans and monthly targets;
• Trained the team on tailored sales techniques aligned with the company's strategy;
• Solely represented the company and managed the tourism activities within the assigned
region;
• Ensured customers to get the best possible customer experience;
• Assisted customers during their tours by conducting information meetings, guiding them
on their tour activities, managing their expectations;
• Handled the emergency and such other situations; and
• Consistently exceeded excursion program sales targets, and being rated as the top sales
person in Dubai for the company.
• Organized events such as special occasions, wedding ceremonies, birthday parties;
• Gathered client requirements including the mandatory, discretionary ones, expected
timelines, and available budget;
• Led creative development and event planning;
• Created organization plans, proposals & presentations to demonstrate how customer
requirements can be met;
• Obtained necessary approvals from local authorities;
• Managed end-to-end customer engagement process to ensure their satisfaction with the
work-in-progress and the event; and
• Managed the contract closure with the customers, after the event completion.
Managed the document control process for new passport applications;
• Assisted applicants in submitting applications; and
• Performed quality control checks, monitored the performance of the process.
• Guided bank customers on Loan approval process;
• Acted as customer liaison and assisted them in dispute resolution;
• Generated currency transaction reports; and
• Maintained customer safekeeping receipts, loan and trust collateral receipts, commercial
resolutions, powers of attorney, court orders, levies, miscellaneous deposit documentation, and general correspondence.
Bachelors of Science in Organizational Management. (Professional development in new fields of Management)
Main subjects included: English, Marketing, Macro and Micro Economics, Accounting and Banking
Main subjects included: English, Marketing, Macro and Micro Economics, Accounting and Banking