Assistant
Corporate Support
Total years of experience :5 years, 3 Months
December 2013 to present Assistant - Corporate Support
Dubai World Trade Center
Sheikh Zayed Road, Dubai, U.A.E.
Job Description: ❖ Responsible for coordination, integration and overall administration of all correspondence from the Corporate Office in a timely fashion with a high degree of accuracy - e.g. email, phone, general correspondence - including deployment of a streamlined process/redirecting communications to other businesses as needed
❖ Responsible for managing the calendar with an optimised process for weekly schedule management (i.e. prioritising critical meetings/ appointments/ engagements); coordination with relevant internal departments, stakeholders and external entities and handling any travel arrangements
❖ Management (incl. drafts and content edits) of preparation, final production and controlled distribution of reports and presentations (English & Arabic language); Document custodian responsible for maintaining log registry and updated version of all consolidated records on file
❖ Supports the Office of the CEO and Corporate Support in the supervision of all required financial administration for the two offices, including data entry, raising and processing invoices, monitoring payments, travel and subsistence reconciliations, liaising with the Finance Department to resolve any matters
❖ Support Manager - Corporate Support in coordination, organisation and operations of DWTC related meetings incl.
o Pre-Session - Schedule coordination and travel arrangements relating to DWTC activities with BoD Members' PAs; Document preparation & advance correspondence ie. communication of agenda and post-meeting communication of any memorandums
o Session - Meeting set-up, Attendance logs, Minute taking
o Post Session - Action follow ups, reporting on deliverables, preparation & circulation of memorandums and supporting documents requiring approvals and/or secondary review
❖ Support the management of all communications/correspondence with Internal DWTC Management, CEO, BOD, Board Audit Committee, External Government stakeholders - in English and Arabic
❖ Custodian of confidential documents and responsible for management and circulation between stakeholders
❖ Responsible for consolidating Internal Audit follow-up logs at the DWTC level;
❖ Liaising with internal DWTC businesses for updates and reporting back on delivery/ status to CEO, Internal Audit Committee and BoD
❖ Office/Set-up: Support Manager - Corporate Support in the establishment of an integrated operational and document control administration function across the Corporate Office & the Office of the CEO including but not limited to: o Budget, Policies & procedures, Organisation Mandate (roles & responsibilities)
o Streamlined workflows to enable efficient process management of cross-company communications, performance reviews, project tracking etc.
o Unified document archiving, control and management systems including historic and existing data across the two Offices to maintain a single repository
❖ Office/Set-up: Build capabilities (systems and tools) to manage administrative and support requirements of the integrated function including: o Management of performance (target setting, Performance Development Report review & feedback)
o Responsibility for delivery of functional mandate (quality control & timeliness)
❖ Office/Management: Support the supervision and active management of the operations and administrative needs of the new function including collation of all required historic information, clean-up and archiving, set-up and maintenance of compliance-related documentations and regular upkeep and management on a day-to-day basis covering both Offices.
❖ Office/Management: Responsible for development, management and monthly review of variances against the budget (including Cap-Ex and Op-Ex) requirements of both Offices - i.e. highlighting gaps against monthly P&L to VP-C/Office & / or CEO and preparation of annual budgets
July 2012 to November 2013 Senior Customer Service Agent
(Systems Service Agent, Flight Management Unit)
DNATA Airport Services
Terminal 1, Dubai, U.A.E.
Job Description: ❖ Analyze advance work load profile and accordingly plan and organize sufficient manpower in consultation with supervisor to ensure that all requests are met and assisted within agreed service standards.
❖ Report any customer complaint or service failure immediately to the supervisor. Take remedial action to calm irate/dissatisfied passengers and resolve operational discrepancies. Provide immediate and accurate information about such incidents to the supervisors so service recovery measures can be initiated.
❖ Act as a mentor to team members as and when required, in order to give them confidence and to impart the knowledge and experience necessary to progress within the organization.
❖ Conduct frequent briefing sessions with all team members assigned at respective area to ensure they are kept updated with all developments, planned operation and applicable procedures.
❖ Effectively co-ordinate with senior in-charge for any last minute changes or deviation from SOP to achieve customer satisfaction and reduce complaints related to service failure.
❖ Provide feedback to supervisors with regards to staff performance. Conducts performance reviews for the team members so that the review process is completed in a timely manner.
❖ Ensure that the equipments/facilities at the designated work area are functional before starting the job functions and faults should be reported promptly to the concerned authorities.
❖ As required, control the opening and closing of the check-in counters & boarding gates through UFIS (Universal Flight Information System) and prepare counter allocation with the booked load on a shift basis.
❖ Schedule allocation per shift; whereas early planning of flights to be given to staff with regards there capacity of knowledge of systems.
July 2010 to July 2012 Customer Service Agent
(Systems Service Agent, Flight Management Unit)
DNATA Airport Services
Terminal 1, Dubai, U.A.E.
Job Description: ❖ Ensure allocated flights are opened/closed and edited as per the defined configuration and the airline specific requirements.
❖ Ensure flight control sheets are maintained for each flight and message with regards to PNL (Passenger Name List), ADL (Addition/Deletion List), SOM (Seats Occupied Message), and LDM (Load Distribution Message) are actioned and filed.
❖ Regularly update DMIS with configuration, booked load and actual load of the flight allocated.
❖ Control flights (where applicable) through the various DCS by assessing passenger load and amending levels for No Records/Go Show, staff acceptance, upgrading and downgrading according to the airline specific requirements.
April to May 2009 On-The-Job Training/Practicum
Department of Tourism and Commerce Marketing
Dubai, United Arab Emirates
April to May 2007 Student Assistant, Tutor
Office of Anti-Sexual Harassment
UPLB, College, Laguna
Technical Profile
❖ Proficient in Airport systems like PRS, MACS, BABs (RTZ and RTB), BABEL, SABRE, KRISCOM, CODECO and ALTEA
❖ Knowledgeable in PICTURES
❖ Proficient in OR Software (WinQSB, TORA)
❖ Skills in Designing Arts
❖ Knowledgeable in FORTRAN Programming Language
❖ Knowledgeable in Office Document Software
❖ Knowledgeable in Microsoft Office (MS Word, MS Excel, MS PowerPoint)
Organizational Affiliations
❖ Victory Christian Fellowship- Los Baños
Secretary, (since 1st semester 2007-2008)
June 2005 - April 2010 University of the Philippines Los Baños BS Applied Mathematics (Major in Operations Research)