Car Park Controller / Supervisor
Serco Middle East - Dubai Metro
مجموع سنوات الخبرة :18 years, 5 أشهر
Technical, Financial and People accountability. Manage and lead all the activities relating to the operations of car park and station operation.
STATION ASSISTANT - SERCO Dubai Metro
June 2011 to date
Current Responsibilities: ❖ Deliver a safe, reliable, world class and customer focused car park environment.
❖ Monitor and maintain car park operational status and ensure the safety and comfort of customer's movement within the car park premises.
❖ Enforce revenue protection strategy and system by-laws; handle lost property.
❖ Meet and greet customers and provide a highly visible and proactive level of customer service.
❖ Provide car park and park-and-ride information, train services information, parking rules and regulations and respond to passenger inquiries.
❖ Provide support and assistance to customers in particular those with special accessibility needs.
❖ Report to Car Park Controller any car park faults, incidents and issues affecting the service.
❖ Comply fully with relevant procedures and work instructions.
❖ Prepare daily vehicle reports and report any parking violations to the Car Park Controller
❖ Enforce safety procedures and instructions and ensure the safety of customers and other employees of the railway.
❖ Attending and resolving complaints from passengers.
❖ Perform extra duties as allocated by my superior when required.
TERITORY SALES REPRESENTATIVE - 14M Marketing Corporation (Ginebra San Miguel Inc Philippines)
January 2006- May 2011
❖ Conduct sales of alcoholic and non-alcoholic beverages in retail and wholesale stocks..
❖ Plan and organize personal sales strategy by achieving maximum sales, growth and account penetration within an assigned territory and/or market segment by effectively selling the company's products. Personally contact and secure new business customers.
❖ Preparing daily reports of Per Outlet Monitoring Sales Activity (POMSA) including the promotional activities of competitors and focus sales efforts by studying existing and potential volume of customers.
❖ Prepare a daily list of truck load management, allocating staff from delivery team for schedule of product distribution and coordinate with logistics.
❖ Resolve customer and subordinates complaints by investigating issues, developing solutions; preparing reports; and making recommendations to management.
❖ Maintaining and recording inventory, cash and sales receipts, determining effective pricing strategies, preparing daily sales report and deposits, and other routine reports as required.
❖ Maintain a professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks and participating in professional societies.
❖ Contributes to the team by achieving monthly sales, market share and performance target.
ON THE JOB TRAINING
❖ Bank of the Philippine Islands - Distributing Clerk Assistant-March 2006
❖ I have a balanced personality and I possess the ability to interact, influence, communicate and work well with staff from multiple nationalities. ❖ I am a fast learner and can quickly incorporate and implement new procedures. ❖ I have the ability to liaise in a professional and persuasive manner with customers and staff at all levels in the organization. Possess good leadership ability. ❖ I have a good communication skills and I have the ability to manage multiple tasks efficiently and work productively in a fast-paced, team-oriented environment. ❖ I have the dedication and drive as a hard-working individual and believe that perseverance on a task regardless of difficulties is important. ❖ I have the ability to work both independently and in a team environment. ❖ I am proficient in MS WORD, MS EXCEL, MS PowerPoint, MS Outlook, Networking & Internet and Microsoft office. The above mentioned details are true and accurate to the best of my knowledge. I assure you that I will perform my duties to the best of my ability. Dennis Cortez Guillen
❖ Bachelor of Science in Management - Nueva Ecija University of Science and Technology 2006