IT specialist Helpdesk
icsaddis.org
Total years of experience :10 years, 5 Months
I am currently working as IT specialist -helpdesk in http://www.icsaddis.org . I have deep knowledge of troubleshooting hardware, windows operating system and mac OS. I know well networking both in Cisco and windows server environment.
- Good working knowledge of Service Desk software
-incident Management
-Day to day followup of IT support and network issues
-troubleshooting maintenance and installation of all IT and Network equipment
-Managing, installing and configuring of servers, router s and switches
-support branch site VPN
-Follow up of SLA for maintenance
-Inspection, Evaluation and preparation of specification of IT equipment
-Managing Video conferencing servers
--Managing Active directory
-Managing of Antivirus servers
-Administration of Video conferencing
BSC in computer science BSC degree Title of qualification awarded Principal subjects/Occupational skills covered Name and type of organisation providing education and training HiLCoE school of computer science and technology