Senior Technology Architect / Senior Project Manager
Infosys Limited
Total years of experience :19 years, 9 Months
Professional Summary
* TOGAF 9 Certified Architect.
* Recently completed a successful large scale Digital transformation program and with a total of 4 enterprise-level business system transformation experiences which includes 2 majors banks in the UAE
* Enable customer organization to onboard Agile Transformation journey with necessary consulting and support
* Responsible to evaluate and design best fit architectural and business solutions for multiple programs in ME region
* Identify new business opportunities, analyze technology trends, help conduct market analysis and competitive analysis
* Own end-to-end bottom line responsibility for a program right from proposal to completion; build the project team, schedule assignments, monitor, review, and report program status; manage program risks; ensure successful delivery and implementation
* Create technology differentiation factor for the client and the organization
* Assists in scope definition, creating work breakdown structure and work packages/release planning.
* Foster relationships with CXOs and senior executives
* Review Contracts, Master Services Agreement (MSA), Statement of Work (SOW) and complete the contractual requirements
* Provide inputs to organization on Technology needs, Process innovation and people engagement and to contribute in individual learnings to the organization
* Assist in pre-sales activities, respond to RFPs and conduct PoCs.
* Participate in competency development with the objective of ensuring best fit and high quality technical/business solution.
* Creating leadership within the area of technology specialization and in compliance with organizational guidelines, policies and norms.
Personal Summary
* A multi-skilled technology and information systems architect with comprehensive experience in executing major transformation programs, solution design, developing and deploying architectures and infrastructure for software applications
* Possesses proven ability to lead and manage project teams to successful completion and deliver agreed-upon solutions to the highest quality, often in complex & challenging customer environments.
Area of Expertise
* Digital Transformation
* Core Banking System Migration/Upgrades
* EA Integration and Implementation
* Solution Design, Review & Development
* Agile/Scrum/DevOps
* IT Project Management
* SOA & Custom Software based Development
* UNIX/AIX Architecture & HA/Cluster Deployments
* RDBMS/Oracle Architecture & concepts
* Banking Domain
* Omni Channel
* Core Banking
* Finacle
* CRM
* Manage a team of Business analysts and system analysts. Conduct workshops; Understand the AS-IS processes/ CSS, identify process/system changes in order to arrive at TO-BE process documents, gap analysis and requirement documents.
* Participate in client discussions to understand the issues faced.
* Bring in best practices in the industry from past experience and provide different options in order to assist in identifying, defining and documenting the issue and designing efficient solutions.
* Review the Business/technical requirements; ensure they are well understood and translated to system requirements.
* Create, consult and review architectural decisions.
* Conduct NFR compliance verifications to ensure it is in alignment with overall architecture view. Give consultation to TL`s on complex coding and technical issues to ensure effective solution development.
* Give consultation to TL`s on test strategy and solutions for complex testing requirements on multi-platform environment.
* Review large deployment solutions & framework and create the blue print to resolve technical challenges in deployment and ensure a smooth transition to the new system/process for the users.
* Resolve critical issues faced at live sites, identify and fix issues adhering to SLA.
* Perform project management activities like developing project plan, development and deployment, resource and task allocation, tracking project delivery, influencing and negotiating with stakeholders to ensure smooth project delivery as planned.
* Manage a team of 20+ members
* Gather new requirements from client, analyze and prepare requirement specifications. Review HLD and LLD
* Integrate Core Banking system with external Systems like CRM, Internet Banking, IVR, Mobile Banking, Debit/Credit Card system, AML, ALM, SWIFT, GL, and many others.
* Customize the core system to conform with business requirement
* Manage development, Code Review, QA \[SIT and UAT\]
* Interface ATM SWITCH BASE24 with Finacle using ISO8583 Messaging protocol
* Provide support and handle situations during deployment and System Integration testing
* Designed and developed a sophisticated and efficient custom component for Customer De-duplication and Blacklist search, which involves features like Phonetic Search, Permutation-Combination check, Matching Score calculation
Roles and Responsibilities:
Product Support Analyst
* Provide 24x7 Support to clients to all incidents lodged on a particular module.
* Analytical Problem-solving, Trouble-shooting and provide solution/restoration/clarification to customers
* Extrapolate the logged incident and classify it accordingly
* Understand the impact, prioritize and provide solution/restoration adhering to SLA
* Resolve Problem Requests from the client during System Integration, Post Implementation and maintenance
* Analyzing the logs, recreate the problematic scenario and providing detailed case analysis and root cause analysis to the customers
* Provide onsite/offshore support to internal team during Product migration, Database migration and OS Migrations without breaching OLA
* Provide feasibility study on Enhancement requests and change requests
* Identify and Fix Bugs
* Code change for Enhancement requests and change requests
* Manage/Track issues using ITSM tool
* Mentoring new team members by providing guidance
* Organizing team members, resource allocation and incident allocation
* Handle first level of escalations
* Duration: 32 Months
Implementation Engineer
* Setup and configured an Interface between the banking host and ATM SWITCH for the bank's LIVE ATM network
* Customized the Core Banking product and the Interface as per bank's requirement
* Do self testing based on the test cases
* Support activities during UAT and Soft Launch
* User Training: Technical, Functional and Trouble shooting
* Client: South East Asian Bank Ltd., Mauritius.
* Duration: 3 Months
Co-ordinate with the Third party ATM SWITCH vendor and the Client's IT Team for successful implementation of the project and the product.
Passed out in First Class
Passed out in First Class