Sr. HR Officer
innovations
Total years of experience :18 years, 7 Months
• Managing a team of 6 HR Officer under my supervision
• Analyze, plan, manage hiring and visa process to ensure that HR service provided meets the needs of company’s business.
• Follow procedures related to Expatriates working of company: visa, passport, work permits, medical expenses.
• Maintain discipline for the southern factory as well as create motivation for all employees.
• Supervise HR team, solve employee conflicts and improve HR administration; develop strong relationships with HO and effective communication between Company & employees
• Conduction Medical and Emirates ID schedule
• Visa stamping within TAT
• Attendance, leave and vacations.
• Execution of performance appraisals.
• Database creation and maintenance.
• Handled internal audits with the various clients.
• Provide superior and comprehensive administrative support to the clients
• Generates related letters and documentation to support department directives and initiatives related to increments, transfers, promotions, bonuses etc.
• Implementation of Company norms and disciplinary procedures, employee counselling & compliance issues.
• Issuing warning letters and termination letter for abscond employees.
• Issuance of reliving letter and service certificate to the exited employees.
• Hire and end of service contracts negotiation and administration.
Recruitment:
• Based on the Business critically, sourcing the right candidate for the correct process and closing the requisitions appropriately.
• Initial screening of candidates for lateral & entry level and coordinating the final round with the operations manager.
• Identifying the right candidates and discussing with them to ensure their availability, interest, capability, attitude, confidence level and all other requisites.
• Salary negotiation for the short listed candidates.
• Issuance of offer letter for the selected candidates.
• Verifying the documents prior their fitment.
• Entirely responsible for IJP-Internal Job Postings, from issuing the IJP till the final formalities of giving confirmation letter to the shortlisted candidates.
HR-Operations
• Handling the end-to-end On-boarding process of New Joiner’s.
• Complete documentation of Personnel Records.
• Issuance of Appointment Letter, Non disclosure agreement, Code of conduct documents
• Generation of Employee Identification number.
• Welcome on boarding email.
• Clearance form and attendance verification.
• Exit interview.
• Issuance of service letter.
• Briefing about F&F and PF
• Handling the end to end smooth On-boarding process of New Joiner’s, which fits in the welcome mailer, induction program, allocation details, New hire employee orientation programs.
• Complete verification of the employee’s personal documents.
• Collating all the mandatorily documents and ensuring the personal record of the employee is completed as per the process.
• Creation of personal files and e files for the new joiners.
• Hiring the candidates into the system and intimating the manager on the basic credentials of the newly hired candidates.
• Issuance of Appointment Letter, Non disclosure agreement, Code of conduct documents
• Sending update to the recruiters on list of joiners who have not yet reported for pre- on boarding formalities.
Sales Support Officer:-
• Account opening forms checking and reducing KYC/Non KYC errors.
• Working all Customer Contact Opportunity (CCO) lists, contact promises and open sales reminders.
• Maintaining the TAT of account opening process and reflecting of accounts in the daily MIS.
• Providing front end customer service to the walk in customer in the branch.
• Cross selling products to the existing and new customers.
• Improving customer service based on client feedback through the development of new policies and procedures. Successfully handled all public relations issues.
• Analyzing HSBC Business on a daily basis and presenting it to the Business Heads
* Recruitment, induction and orientation.
* Hire and end of service contracts negotiation and administration.
* Training & development programs - assessment & provision.
* Benefits and payroll administration.
* Attendance, leave and vacations.
* Execution of performance appraisals.
* Database creation and maintenance.
* Supervision of the public relations department
* Implementation of Company norms and disciplinary procedures, employee counselling & compliance issues.
* Comprehensive employee support on government bodies related issues, internal transactions, insurance queries etc via regular HR updates on the Company intranet and HR help desk.
* Provide superior and comprehensive administrative support to the Group Human Resource manager including correspondence, communications, events and logistics coordination.
* Preparation and timely dissemination of management information system, presentations etc.
* Maintain meticulous interdepartmental coordination for efficient policy compliance and problem resolution.
* Maintain a highly effective HR documentation & filing system including quick and thorough indexing, filing and storage, resulting in easy access to critical information and streamlined department functioning.
• Go out of the way to make customers feel welcome and respected.
• Handing calls for Installing new phone lines, re connection and disconnection of phone line, bill payments
• Arranging an engineer visit if required to repair the phone lines
• Cross selling of broadband service.
• Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity.
• Go out of the way to make customers feel welcome and respected.
• Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity.
• Handling customer query through a specialized GM account to resolve the game missions.