Management Consultant
Baker Tilly
Total years of experience :23 years, 11 Months
• Responsible for:
- Define Short, Medium & Long term strategy & roadmap for execution.
- Program Management for Business Process & Operational Transformations via Target Operating Models, Lean Six Sigma, BPM & Shared Services.
- Organizational Re-structuring, Change & Leadership Stakeholder Management.
- Define & Document Process, Policy & Procedures.
- Digital Journey Fulfillment: Techno-Functional consulting, BPR, Improve Process Effectiveness, Service Delivery Improvement, Reduce cost per transaction, Maximize Customer Convenience Quotient & Increase market share
• Scope of Domain Engagements: BFSI, Insurance, Retail, ICT, Telecom
Business Process Management & Transformation
o Leading 3 interdependent value adding teams:
Business Process Management - Process Re-engineering (BPR) & Automation, Lean Six Sigma Quality initiatives
Program Management Office - Tech / Ops role focusing on system related implementations & change management
Policy & Procedure documentation - Maintain bank’s Intellectual Capital Database (ICD) based on ISO standards.
o Strategy deployment and support senior management & Exec committee to execute projects aligned to long term vision.
o Define annual project pipeline with a 3 to 5 year road map to achieve Operational Excellence & Technology optimization.
Program head - Managed & successfully implemented Kuwait Electronic Cheque Clearing System implementation on 14th June 2015
Established “iSPEED”, a turnaround working model for Commercial Bank of Kuwait. Scope: Improve Bank wide - Business Process Management, Operational Excellence, Change Management, Operations Standardization & Consolidation, Program Management, Define ‘Measurements’ requirements bank wide (KPI’s & KRI’s), Balance Scorecards & Strategy Plan execution.
Completed a bank wide process mapping exercise as Re-engineer, Consolidate & Standardize Key revenue impacting processes, optimize the technology platform. Process scope: Operations, Wholesale Payments, Retail Loans, CASA & Treasury
Re-designed & Centralized Remittance process from 53 branches to a scan & image based central processing model.
Successfully moved from SWIFT alliance to SWIFT lite2 on could - Pioneering effort in Kuwait.
Change Mgmt, Management Information & Internal Control
o Provide support via projects to SBU heads & MANCOM with the with focus to improve processes & technology efficiency
o Define bank wide performance analysis (MIS) & reporting model - Internal & Regulatory for senior management.
Designed & Implemented the Swift Remittance processes within the core banking application.
Led the Pioneer “We Promise” campaign at Gulf Bank and achieved break through cycle time improvements in customer facing delivery of Remittances, credit cards, Debit cards and Consumer loans. (http://www.e-gulfbank.com/eng/aboutUs/newsroom/articles/20111114WePromise.jsp) - Designed and launched the ‘We Promise’ campaign, a process improvement initiative for Cards & Loans - A pioneering effort in Kuwait market.
Process improvement within retail bank for ‘Account Opening’ & ‘Retail Lending’ through Workflow implementation
Redefined central archival process & implemented scan based solutions to reduce space and storage cost by 45%
BPR within Treasury back office, Central Operations, Corporate Banking, Call Centre to improve process efficiency & service levels.
BI on biz performance levels, Strategic inferences against biz specific projected budgets & local / regional market intelligence reports for the senior management (CXO team)
Set up the Process Excellence (PEX) team within Alghanim focusing on BPR & Lean Six Sigma.
Set up “Alghanim SSC” - The first captive ‘Shared Services Centre’ for IT & Finance operations in GCC focused on reducing operational expenditure & to achieve process excellence.
Consolidated IT, Finance and Accounting operations of 22 different businesses across 5 geographies (Kuwait, UAE, Turkey, China and India). Responsible for process standardization, system migrations, workflow implementation and setting up the 150 seat FSSC in Kuwait. FSSC handles USD 2 Billion worth transactions annually. Cost saves USD 240K in 3 quarters.
Program manager for Wholesale Operations standardization within the Shared Services Centre
Re-engineered payments process for 13 countries (APAC & MENA region) to improve process quality, cost & CSAT.
Responsible for project scoping, feasibility study, business plan on the P&L impact at both Hub & Spoke, system re-design, planning for resources and allocation, Process study, ABC & Gap analysis set up infrastructure, migrated systems & process within the agreed timelines, training and deployment.
I handled a team of 30 across 3 geographies.
Project realization: Cost reduction by 60% & processing time reduction by 55%
Associate Manager - Process Development (Consumer Banking, India & Nepal)
Define BPM framework & develop procedures for secured lending products within consumer banking (India & Nepal)
LSS Black Belt project -
o Error reduction in loan on-boarding process. Increased accuracy levels from 72% to 98%
Define BPM framework & develop procedures for secured lending products within consumer banking (India & Nepal)
LSS Black Belt project -
o Error reduction in loan on-boarding process. Increased accuracy levels from 72% to 98%
Project Member and SME in the Pilot Team. Designed and implemented the work flow management system, designing the MIS reporting model & training of teams on the floor.
Completed the first Six Sigma Green Belt project on re-designing the workflow, which increased the floor productivity per resource by 34%.
Handled the relationship for Monsterindia.com, Coats India, Rubbermaid, Ford India, Satyam Infoway, Reynolds & Apollo Life.com.
Planning & executing product launches & promotional activities.
I was a part of the team that won the ECHO award for Satyam Computers.
Diploma Certification in Economic Value Add (EVA). The program was designed to train & equip future leader candidates to understand the business impacts on the balance sheet bottom line achieved via consolidation & standardization of Operations & Technology complimenting the Financial projections. Course material designed to train on concepts & application of same via practical real life situations picked from the organization with senior management support & guidance from the professors & facilitators from Harvard Business School (HBS)
Major subjects: Commerce, Financial Accounts, Economics, Allied subjects: Business Law, Mathematics, Statistics
Master Diploma in Information Technology