Dhiren Mulani, Operations & Editing

Dhiren Mulani

Operations & Editing

Dream Maker

Location
India - Mumbai
Education
Bachelor's degree, General Management
Experience
8 years, 6 Months

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Work Experience

Total years of experience :8 years, 6 Months

Operations & Editing at Dream Maker
  • India - Mumbai
  • August 2016 to March 2017

• Calling customers to ensure satisfaction
• Coordinating with the work force and taking timely updates.
• Maintaining reports.
• Video & Photo Editing
• Reporting to the creative head.
• Stationary Management.

Operations Executive & Sales at Realm Inc (Camelbak India)
  • India - Mumbai
  • July 2015 to August 2016

• Calling Vendors to ensure SLA
• Coordinating with the sales team to ensure daily targets are met.
• Maintaining reports.
• Research (For acquiring new brands)
• Purchases (Negotiating with vendors outside India)
• In Store Branding
• Inventory Management
• Assisting in the task of promotions (exclusive offers for customers/schemes for vendors)
• Setting up Stalls for Events

Retention Analyst at Tech Mahindra
  • India - Mumbai
  • May 2014 to March 2015

• Customer Interaction
• Achieving/Maintaining Sales Targets
• Team Management
• Research and Development
• Competitor Analysis
• Retention

Retention Specialist at 3Global Services
  • India - Mumbai
  • June 2009 to April 2013

Retention, Aquisation, Lead Generation and Customer Service

Customer Service Adviser at Wipro,BPO
  • India - Mumbai
  • July 2007 to May 2009

Handling customer quiries (Credit Cards)
Floor Support (Handling escalations)

Education

Bachelor's degree, General Management
  • at Sikkim Manipal University Distance Education
  • July 2016
High school or equivalent, Commerce
  • at M.M.K College of Commerce & Economics
  • February 2007

Specialties & Skills

Team Management
Team Player
Retention
Upselling
Customer Service
Assistant to Team Lead
Customer Service / Upselling
Operations

Languages

English
Expert
Hindi
Expert

Hobbies

  • Anime, Movies, MMORPG