ضحى حفصي

• Act as a trusted point of contact between the A/CEO -COO and key stakeholders, ensuring
professional, timely, and effective communication.
• Oversee A/CEO -COO office communications, including executive calendar management, call
handling, inquiry responses, and preparation of high -level bilingual correspondence.
• Coordinate high -level meetings, forums, and delegations with external entities and government
bodies, including end -to -end travel and logistics arrangements.
• Draft, format, and manage official correspondence, memos, reports, confidential documents,
and internal communications (e.g., executive announcements) on behalf of the COO, ensuring
accuracy, confidentiality, and proper record management.
• Taking the meeting minutes and proactively drive follow -up on action items with relevant
departments.
• Support COO -led strategic initiatives by monitoring progress, coordinating cross -functional
follow -ups, and ensuring timely delivery against deadlines.
• Oversee office administration, including monitoring supplies and coordinating procurement and
resource planning.

• Acted as focal point between Stark Security Services and clients, including the Ministry of
Interior, S.S.O.C Q22, and FIFA for the 2022 World Cup project.
• Prepared daily workflow reports that included written incident reports, created presentations,
updated the database lists, and planned the weekly security guard duty roster.
• Executed daily operational tasks in strict accordance with project timelines, ensuring
comprehensive site coverage as required.
• Scheduled and attended meetings between clients, such as S.S.O.C, Q22, and the executive
manager, which involved preparing agendas, taking minutes, and tracking action items.
• Maintained professional relationships with client, negotiating terms and contracts, and resolving
any invoice disputes.

• Greet and assist students, parents, and staff, effectively directing them to the appropriate departments or individuals.
• Deliver exceptional customer service in a fast-paced environment, managing daily inquiries through phone and email to enhance operational efficiency.
• Communicate important information to administrators, teachers, and families via emails, flyers, and phone calls, ensuring timely and effective updates.
• Collect and process fees for student events, such as field trips and uniforms, contributing to organized and successful activities.
• Utilize strong organizational skills to streamline administrative tasks and improve overall office productivity.
• Foster a collaborative environment by supporting team members and enhancing communication across departments.

• Managed the general email inbox receiving over 60 emails weekly, handling correspondence and
preparing and distributing memos, letters, spreadsheets, forms, and faxes.
• Maintained and updated company databases, including contact lists, and organized over 60
company files both digitally and physically. weekly
• Planned, organized, and scheduled company meetings in the office, off -site, and via video
conference, including taking meeting minutes and ensuring follow -ups on required actions.
• Tackled ad -hoc projects such as employee engagement initiatives and internal audits, often
requiring cross -departmental coordination.