Manager
Ernst & Young
Total years of experience :17 years, 5 Months
At EY I have been working with the advisory practice since December 2010. I am primarily responsible for client management and executing customer experience reviews, process reviews, standard operating procedure formalization and business process re-engineering engagements for multiple clients across India and Africa. Additionally I am also experienced in conducting internal audits and review of internal financial controls for various organisations
Aircel is an Indian mobile network operator which offers voice and 2G, 3G and 4G data services. At Aircel I was employed as a relationship manager for high net accounts primarily responsible for:
- Client relations management for the fifth largest GSM service provider in India.
- Managed timely resolution of subscriber complaint, requests and enquiries.
- Drive penetration of new services for the assigned base via analyzing usage trend of the assigned base and suggest new products and promotions to stimulate usage.
► Responsible for all key revenue generating areas - Sales, Customer Retention & Customer Service.
► Designed and executed strategy to grow sales.
► Managed customer relations and service delivery at the outlet.
► Assisted corporate team in implementing pilot project; aiming at making the documentation procedure more users friendly and efficient.
Marriott Hotels & Resorts is Marriott International's flagship brand of full-service hotels and resorts. The property had been recently acquired from Whitbread PLC. At the Huntingdon Marriott & Resort, I was working as a Food & Beverage Associate, part of the team that was responsible for:
► Formalizing standard operating procedures for room service operations and training new recruits.
► Designing instructional operating procedures and checklists for room service operations with the guidance and supervision of the restaurant manager.
This course addresses how to design and implement the best combination of marketing efforts to carry out a firm's strategy in its target markets. Specifically, this course seeks to develop the student's (1) understanding of how the firm can benefit by creating and delivering value to its customers, and stakeholders, and (2) skills in applying the analytical concepts and tools of marketing to such decisions as segmentation and targeting, branding, pricing, distribution, and promotion.A central theme of the course is that the answer to these strategic problems varies over time depending on the stage of the product life cycle at which marketing decisions are being made. The course uses lectures and case discussions, case write-ups, student presentations, and a comprehensive final examination to achieve these objectives.
The National Council for Hotel Management and the Indira Gandhi National Open University offer the Bachelor of Science program in Hospitality and Hotel Administration jointly. The Three-Year (6 semester) program equips students with all the required skills, knowledge and attitude to efficiently discharge supervisory responsibilities in the Hospitality Sector.The program imparts substantial management inputs in area such as Sales and Marketing, Financial Management, Human Resource Management, Hotel and Catering Law, Property Management, Entrepreneurship Development, Computers with special focus on Tourism Studies.
Delhi Public School Society is one of the largest institutions providing education at school level in India. It has a large number of schools under its control in India and abroad.