Dhruv Gandhi

«Delivering end-to-end customer support across voice, chat, and email channels, ensuring high customer satisfaction
and quick resolution times.
Handling escalated cases with professionalism and providing accurate solutions to maintain client trust.
Preparing daily /weekly reports to track KPIs such as response time, resolution rate, and customer satisfaction scores
Assisting in process improvements by identifying recurring issues and suggesting workflow enhancements.
Training and mentoring new team members on standard operating procedures and customer handling techniques.
Coordinating with internal teams and stakeholders to resolve complex cases and improve service delivery
Utilizing CRM tools and data analysis techniques to log, monitor, and streamline case management.
Ensuring compliance with company policies, data security protocols, and client-specific requirements

«Counselling clients regarding visa and immigration procedures.
© Managing administrative processes and maintaining client records.
Coordinating with embassies and consulates to ensure smooth application processes.