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Dhruv Gandhi, Sr. Representative, Operations

Dhruv Gandhi

Sr. Representative, Operations·'Concentrix Technologies India Private Limited

India

Bachelor's degree, Commerce

Work experience

Total years of experience: 2 years, 7 months

Sr. Representative, Operations

July 2025 - March 2026

'Concentrix Technologies India Private Limited

Gurgaon, India

July 2025 - March 2026

«Delivering end-to-end customer support across voice, chat, and email channels, ensuring high customer satisfaction
and quick resolution times.
Handling escalated cases with professionalism and providing accurate solutions to maintain client trust.
Preparing daily /weekly reports to track KPIs such as response time, resolution rate, and customer satisfaction scores
Assisting in process improvements by identifying recurring issues and suggesting workflow enhancements.
Training and mentoring new team members on standard operating procedures and customer handling techniques.
Coordinating with internal teams and stakeholders to resolve complex cases and improve service delivery
Utilizing CRM tools and data analysis techniques to log, monitor, and streamline case management.
Ensuring compliance with company policies, data security protocols, and client-specific requirements

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Visa Counsellor and Administration

September 2023 - June 2025

RNR Immigration Services

New Delhi, India

September 2023 - June 2025

«Counselling clients regarding visa and immigration procedures.
© Managing administrative processes and maintaining client records.
Coordinating with embassies and consulates to ensure smooth application processes.

Company industry:
Business Consultancy Services

Education

University Of Delhi

December 2025

December 2025

Bachelor's degree, Commerce

India

Central Board of Secondary Education

February 2022

February 2022

High school or equivalent, Arts And Humanities

India

Skills

ANALYTICAL THINKING
Intermediate
ANALYTICAL THINKING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
DETAIL ORIENTED
Intermediate
DETAIL ORIENTED
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
MOTIVATIONAL SKILLS
Intermediate
MOTIVATIONAL SKILLS
Intermediate
ORGANIZATIONAL EFFECTIVENESS
Intermediate
ORGANIZATIONAL EFFECTIVENESS
Intermediate
PROACTIVITY
Intermediate
PROACTIVITY
Intermediate
QUICK LEARNING
Intermediate
QUICK LEARNING
Intermediate
Sales
Expert
Sales
Expert
Project Management
Expert
Project Management
Expert
Negotiation
Expert
Negotiation
Expert
Marketing
Expert
Marketing
Expert
Business Development
Intermediate
Business Development
Intermediate
Team Management
Expert
Team Management
Expert
Leadership
Expert
Leadership
Expert
Administration
Expert
Administration
Expert

Languages

English

Expert

Hindi

Native Speaker

Training and Certifications

Certifications
Certification in Python
AnalytixLabs
Jul 2025
Show credentials
Certification in Advance Excel, SQL, Power BI
AnalytixLqbs
Feb 2025
Show credentials

Hobbies and interests

Newtorking and Socializing, Travelling

Strong networking and relationship building abilities. Effective communication and interpersonal skills. Adapable, Socially confident and customer focused professional.