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himanshu chaudhary, Operations & Sales Support Executive

himanshu chaudhary

Operations & Sales Support Executive·Telus

India

Master's degree, Global Business Management

Work experience

Total years of experience: 5 years, 5 months

Operations & Sales Support Executive

January 2026 - Present

Telus

Noida, India

January 2026 - Present

1. Managed day-to-day customer operations, escalations, and service coordination in a high-volume environment.
2. Maintained CRM records, case documentation, SLA tracking, and operational reporting using internal systems.
3. Coordinated with cross-functional teams to resolve service issues and improve workflow efficiency.
4. Supported high-volume multi-channel operations across phone, email, and chat while maintaining SLA compliance and service quality standards
Company industry:
Business Process Outsourcing (BPO)
Job role:
Sales

Operations & Client Support Executive

January 2026 - Present

Telus

Noida, India

January 2026 - Present

Managed day-to-day customer operations, escalations, and service coordination in a high-volume environment.
Maintained CRM records, case documentation, SLA tracking, and operational reporting using internal systems.
Coordinated with cross-functional teams to resolve service issues and improve workflow efficiency.
Supported high-volume multi-channel operations across phone, email, and chat while maintaining SLA compliance and service quality standards.
Company industry:
Call Centers & Customer Care Outsourcing

Customer Service Operations Manager Associate

July 2025 - October 2025

Amazon - India

Noida, India •Remote

July 2025 - October 2025

1. Supported daily operations, customer case management, and ticket resolution in a fast-paced support environment.
2. Managed customer documentation, account updates, and workflow coordination using CRM platforms.
3. Assisted with escalations, issue resolution, and operational follow-ups to maintain service efficiency.
4. Worked across multiple communication channels while meeting productivity and quality metrics.
Company industry:
Business Process Outsourcing (BPO)
Job role:
Customer Service and Call Center

Customer Operations Associate

January 2025 - October 2025

Amazon

Noida, India •Remote

January 2025 - October 2025

Supported daily operations, customer case management, and ticket resolution in a fast-paced support environment.
Managed customer documentation, account updates, and workflow coordination using CRM platforms.
Assisted with escalations, issue resolution, and operational follow-ups to maintain service efficiency.
Worked across multiple communication channels while meeting productivity and quality metrics.
Company industry:
Internet & E-commerce

Operations Support Associate

March 2025 - July 2025

Teleperformance

Noida, India

March 2025 - July 2025

Managed customer support operations, CRM updates, and case handling across multi-channel environments.
Supported process improvement, escalation handling, and day-to-day operational activities.
Maintained accurate documentation, workflow tracking, and service coordination using Salesforce and Freshdesk.
Collaborated with internal teams to improve response time, operational efficiency, and customer experience.
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Rail Transportation Supervisor

August 2022 - February 2024

Canadian National Railway

Toronto, Canada

August 2022 - February 2024

1.Supervised daily transportation operations, workforce coordination, and terminal activities in a safety-compliant environment.
2.Managed team scheduling, operational workflows, compliance monitoring, and incident response coordination.
3.Oversaw daily freight operations and operational reporting to support workflow efficiency, service reliability, and cross-functional coordination.
4. Coordinated with cross-functional departments to maintain safety standards, operational continuity, and performance targets.
Company industry:
Metro & Rail Passenger Transport
Job role:
Logistics and Transportation

Area Manager

September 2022 - January 2024

MWS Care Services

Toronto, Canada

September 2022 - January 2024

1. Managed day-to-day delivery operations, route coordination, and workforce scheduling across multiple locations.
2. Supervised operational workflows, service performance, and team coordination to maintain delivery efficiency.
3. Supported process improvement initiatives to enhance operational effectiveness and service delivery.
4. Prepared and maintained reporting to support performance monitoring and operational decision-making.
Company industry:
Distribution, Supply Chain & Logistics
Job role:
Logistics and Transportation

Transportation Supervisor/Operations Supervisor

January 2022 - January 2024

Canadian National Railway

Toronto, Canada

January 2022 - January 2024

Supervised daily transportation operations, workforce coordination, and terminal activities in a safety-compliant environment.
Managed team scheduling, operational workflows, compliance monitoring, and incident response coordination.
Oversaw daily freight operations and operational reporting to support workflow efficiency, service reliability, and cross-functional coordination.
Coordinated with cross-functional departments to maintain safety standards, operational continuity, and performance targets.
Company industry:
Metro & Rail Passenger Transport

Area Delivery Manager

January 2020 - January 2022

MWS Care Services,

Toronto, Canada

January 2020 - January 2022

Managed day-to-day delivery operations, route coordination, and workforce scheduling across multiple locations.
Supervised operational workflows, service performance, and team coordination to maintain delivery efficiency.
Supported process improvement initiatives to enhance operational effectiveness and service delivery.
Prepared and maintained reporting to support performance monitoring and operational decision-making.
Company industry:
Motor Vehicle Passenger Transport

Education

Humber College

April 2020

April 2020

Master's degree, Global Business Management

Canada

BIT College

April 2015

April 2015

Bachelor's degree, Business management

India

Skills

Team Management
Expert
Team Management
Expert
Operation
Expert
Operation
Expert
Process Improvement
Expert
Process Improvement
Expert
Team Leadership
Expert
Team Leadership
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Client Relations
Expert
Client Relations
Expert
Stakeholder Management
Expert
Stakeholder Management
Expert
Management
Expert
Management
Expert
COMPUTER LITERACY
Intermediate
COMPUTER LITERACY
Intermediate
CUSTOMER COMPLAINT RESOLUTION
Intermediate
CUSTOMER COMPLAINT RESOLUTION
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
FRESHDESK
Intermediate
FRESHDESK
Intermediate
GOOGLE WORKSPACE
Intermediate
GOOGLE WORKSPACE
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
MULTI CHANNEL MARKETING
Intermediate
MULTI CHANNEL MARKETING
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
SALESFORCE
Intermediate
SALESFORCE
Intermediate
ZENDESK
Intermediate
ZENDESK
Intermediate