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Diaa Fesal, Business Operations Coordinator

Diaa Fesal

Business Operations Coordinator·Asia United Limited Company

Saudi Arabia

Master's degree, Master of Business Administration

Work experience

Total years of experience: 11 years, 4 months

Business Operations Coordinator

December 2024 - Present

Asia United Limited Company

Riyadh, Saudi Arabia

December 2024 - Present

Upgraded operational efficiency by 25% through workflow restructuring and implementation of data-driven process
optimization strategies.
● Generated monthly performance reports that supported strategic decision-making, resulting in an 18% reduction in operational
costs.
● Streamlined internal request handling, reducing execution time by 20% through cross-departmental coordination and
deployment of digital tracking tools.
● Directed supply chain and distribution operations, achieving a 95% on-time delivery rate across all client orders.
● Designed and delivered professional company profiles and technical presentations, increasing client engagement and proposal
success rate by 35%.
● Developed advanced Excel models for quantity comparison across multiple sheets, saving 12+ hours per month in manual work.
● Directed vendor and client relationship management, maintaining a customer satisfaction rate above 90% based on internal
performance surveys.
Company industry:
Retail & Wholesale
Job role:
Administration

Logistics Operations Manager

April 2024 - November 2024

Sinai Scape for General Contracting

Arish, Egypt

April 2024 - November 2024

Manage the logistics team to achieve the company's goals.
● Supervised 10, 000 square meters of warehouse space and coordinated inventory for 12, 000 SKUs.
● Accomplished a 40% reduction in delivery times by implementing a real-time tracking system for all shipments.
● fine-tuned customer satisfaction rates by 35% by streamlining order fulfillment processes and enhancing communication
channels.
● amplified operational efficiency by 25% through innovative logistics strategies and process optimization.
● Provide regular updates to senior management on logistics performance.
Managed a simultaneous logistics project, with a budget of 35 million EGP.
Company industry:
Distribution, Supply Chain & Logistics
Job role:
Management

Site Project Manager

May 2023 - April 2024

Onyx_For_ Marble - Granite

Arish, Egypt

May 2023 - April 2024

amplified supply chain processes, resulting in cost savings of EGP 200k.
● fine-tuned project completion times by 30%, enhancing operational efficiency and customer satisfaction.
● Managed a portfolio of 5 projects with a cumulative budget of EGP 3 million.
● Supervised a team of 25 people across multiple projects, coordinating efforts for timely delivery.
● amplified customer retention rate by 20% by driving customer-focused service improvements.
● Improving product quality by reducing defects by 40% through rigorous project quality assurance processes .
Company industry:
Construction & Building
Job role:
Administration

General Accountant

July 2021 - May 2023

Al Saqr one for General Contracting

Arish, Egypt

July 2021 - May 2023

Assist with external audits and regulatory compliance audits, providing necessary documentation and explanations.
 Identify trends, variances, and opportunities for improvement in financial performance.
 upgraded cash flow management processes, resulting in a 15% reduction in outstanding receivables.
 Optimized expense tracking system, cutting company overhead costs by 120000 pound .
 Handled 150 financial transactions monthly, ensuring accurate and timely recordings.
 reconciled accounts for projects totaling 3.5 million pound in value per quarter.
 Achieved a 98% accuracy rate in financial reporting by implementing double-check protocols.
 Enhanced vendor payment systems, reducing late payment penalties by 80% by initiating automated reminders .
Company industry:
Hardware & Building Materials
Job role:
Construction and Building

Insurance Broker

April 2020 - December 2022

Misr Life Insurance

Arish, Egypt

April 2020 - December 2022

Identify and pursue new sales opportunities through networking, referrals, and prospecting.
 Consult with clients to understand their insurance needs and recommend appropriate products and coverage options.
 Maintain a strong knowledge of the insurance products offered, including life, health, auto, and property insurance.
 Prepare and present insurance quotes to potential clients and follow up to close sales.
 Promotion client portfolio profitability, resulting in a 15% increase in net premiums earned.
 Served over 200 clients annually across diverse insurance sectors, managing their diverse insurance needs.
Company industry:
Insurance & TPA
Job role:
Marketing and PR

Accountant

May 2016 - July 2021

CareService

Arish, Egypt

May 2016 - July 2021

Overseeing the company's cash flow, ensuring there is enough liquidity to support daily operations .
 Preparing financial reports and maintaining accurate records .
 Managing bank accounts, reconciling bank statements, and ensuring efficient banking operations .
 Ensuring compliance with tax regulations and financial standards .
 Working with internal and external auditors to ensure accurate recording of transactions .
 Reduced accounting discrepancies by 15%, resulting in cost .
 enhanced cash flow through efficient accounts receivable management.
 Handled financial reporting for a portfolio of 4 projects worth over 5 million pound .
 Processed over 12, 000 monthly transactions with a team of 3 accountants.
 improved profitability by 20% by optimizing budget allocation and cost controls.
 Increased audit efficiency by 25% by implementing automated reporting systems.
Company industry:
Waste Disposal & Recycling
Job role:
Accounting and Auditing

Quality Control Inspector

March 2015 - May 2016

Sina Tiles for Marble - Granite

Arish, Egypt

March 2015 - May 2016

Optimized product defect detection rate by 30% through implementing new quality assurance protocols.
 Oversaw quality inspection for 500+ products monthly, ensuring compliance with industry standards.
 Achieved a 40% reduction in customer complaints by revising quality control guidelines.
 Increased speed of defect resolution by 50% through developing a systematic feedback loop with production teams.
 Reduced production costs streamlining quality control processes.
Company industry:
Manufacturing
Job role:
Manufacturing

Education

Royal Britich Collage

May 2023

May 2023

Master's degree, Master of Business Administration

Egypt

GPA (rating): Excellent

GPA (rating): Excellent

1. Strategic Management - المشروع: إعداد خطة استراتيجية لشركة محلية ناشئة في مجال التجارة الإلكترونية. - المخرجات: تحليل SWOT، تحديد الرؤية والرسالة، صياغة أهداف طويلة المدى، ووضع مؤشرات أداء رئيسية (KPIs). 2. Economics - المشروع: دراسة أثر أسعار النفط على النمو الاقتصادي في السعودية خلال آخر 10 سنوات. - المخرجات: تقرير اقتصادي مدعوم بالرسوم البيانية يوضح العلاقة بين أسعار النفط والناتج المحلي. 3. Data Analysis - المشروع: تحليل بيانات مبيعات سلسلة مطاعم باستخدام أدوات مثل Excel أو Power BI. - المخرجات: لوحات معلومات (Dashboards) توضح اتجاهات المبيعات، المنتجات الأكثر ربحية، وسلوك العملاء. 4. Business Finance - المشروع: تقييم الأداء المالي لشركة مدرجة في السوق المالية السعودية (تداول). - المخرجات: تحليل القوائم المالية، حساب نسب السيولة والربحية، وتقديم توصيات استثمارية. 5. Marketing - المشروع: تصميم حملة تسويقية رقمية لمنتج جديد باستخدام وسائل التواصل الاجتماعي. - المخرجات: خطة تسويق تشمل تحديد الجمهور المستهدف، الرسائل الإعلانية، وقنوات النشر. 6. Human Resources - المشروع: تطوير نظام تقييم أداء الموظفين لشركة خدمات. - المخرجات: نموذج تقييم يعتمد على مؤشرات الأداء، مع خطة لتحفيز الموظفين وزيادة الإنتاجية. 7. International Business - المشروع: دراسة جدوى لتوسيع شركة سعودية إلى أسواق الخليج أو أوروبا. - المخرجات: تحليل بيئة الأعمال الدولية، دراسة المخاطر، ووضع خطة دخول السوق 8. Project Management - المشروع: إدارة مشروع إنشاء فرع جديد لشركة في مدينة أخرى. - المخرجات: خطة المشروع باستخدام أدوات مثل Gantt Chart، تحديد الموارد، الميزانية، والمخاطر 9. General Management - المشروع: تصميم هيكل تنظيمي جديد لشركة متوسطة الحجم لتحسين الكفاءة. - المخرجات: مخطط تنظيمي، وصف للأدوار والمسؤوليات، وخطة للتواصل الداخلي.
View attachment

Higher Institute of Commercial Sciences and Computer

May 2013

May 2013

Bachelor's degree, Bachelor of Management Information System

Egypt

GPA (rating): Satisfactory

GPA (rating): Satisfactory

دراسة دور حاضنات الأعمال في دعم المشروعات الصغيرة والمتوسطة من خلال توفير بيئة عمل مناسبة، تدريب، استشارات، وتمويل. - تحليل كيف تساعد الحاضنات في تقليل المخاطر وزيادة فرص نجاح المشاريع الناشئة. - ربط ذلك بمفاهيم نظم المعلومات الإدارية مثل جمع البيانات، التحليل، واتخاذ القرار.

Skills

lean management
Beginner
lean management
Beginner
Talent Acquisition
Beginner
Talent Acquisition
Beginner
Human Resources (HR)
Intermediate
Human Resources (HR)
Intermediate
Working on ERP SYSTEM
Expert
Working on ERP SYSTEM
Expert
Marketing
Expert
Marketing
Expert
Good Typing In Both Arabic And English Languages
Expert
Good Typing In Both Arabic And English Languages
Expert
Data- Driven Decision-Making
Expert
Data- Driven Decision-Making
Expert
Machine Learning
Expert
Machine Learning
Expert
Customer Relationship Management
Expert
Customer Relationship Management
Expert
Business Finance
Expert
Business Finance
Expert
International Business
Expert
International Business
Expert
Data Analysis
Intermediate
Data Analysis
Intermediate
Operations Management
Expert
Operations Management
Expert
Windows OS (all versions)
Expert
Windows OS (all versions)
Expert
Financial Analysis
Intermediate
Financial Analysis
Intermediate
Vendor Management
Beginner
Vendor Management
Beginner
Management
Expert
Management
Expert
Market Analysis
Expert
Market Analysis
Expert
Economics
Expert
Economics
Expert
Strategic Planning
Expert
Strategic Planning
Expert
operations
Expert
operations
Expert
Customer Service
Expert
Customer Service
Expert
Strategic Management
Expert
Strategic Management
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Supply Chain Management
Expert
Supply Chain Management
Expert
Business Analysis
Expert
Business Analysis
Expert
General Management
Expert
General Management
Expert
Administration
Expert
Administration
Expert
Quality Assurance
Expert
Quality Assurance
Expert
Project Management
Expert
Project Management
Expert
Business Development
Expert
Business Development
Expert
Team Management
Expert
Team Management
Expert
Leadership
Expert
Leadership
Expert
Sales
Expert
Sales
Expert
Communications
Expert
Communications
Expert
Operation
Expert
Operation
Expert
Supply Chain
Expert
Supply Chain
Expert
Logistics
Expert
Logistics
Expert
Transportation
Expert
Transportation
Expert
Teamwork
Expert
Teamwork
Expert
Microsoft Excel
Expert
Microsoft Excel
Expert
Accounting
Expert
Accounting
Expert
Logistics Management
Expert
Logistics Management
Expert

Languages

Arabic

Native Speaker

Training and Certifications

Training
General Accounts (Manual & computerized)
COUNTINUE ACADEMY
Feb 2022
Show credentials

Hobbies and interests

football and movies