Diala Hamad, New Business Project Manager

Diala Hamad

New Business Project Manager

Carat Media Agency

Lieu
Émirats Arabes Unis - Dubaï
Éducation
Master, Marketing, Communication & Management
Expérience
7 years, 2 Mois

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Expériences professionnelles

Total des années d'expérience :7 years, 2 Mois

New Business Project Manager à Carat Media Agency
  • Émirats Arabes Unis - Dubaï
  • février 2012 à octobre 2012

Meeting with potential clients in order to acquire them on board by presenting the companies' profile and assets in a smart and strategic way.

Coordinating with our offices internationally and regionally to serve local and international clients.

Coordinating between one of the major Accounts with our global team.

CRM Administrator à Rotana Hotel Management Company
  • Émirats Arabes Unis - Abu Dhabi
  • juin 2006 à février 2008

 Managing and operating the Amateo system, a software that has a Guest Loyalty Data application, a Marketing application, sales and other reporting applications
 Ensuring proper data is received by our hotels, in a timely manner and without erroneous entries
 Responsible of checking and resolving all application problems
 Coordinating with Front Office Managers from all our hotels for required information
 Coordinating with the IT department and the Amateo software developers to solve bugs in the system and ensure smooth operations
 Coordinating the development of new features and functions for the system as needs arose
 Coordinating with the Guest Loyalty program managers to introduce campaigns
 Responsible of proper delivery of the monthly and yearly reports of the General Managers of all the hotels

Front Office Supervisor à Hazmieh Rotana Hotel
  • Liban - Beyrouth
  • décembre 2003 à février 2006

• Supervising and ensuring smooth operation of the Front Office department, including operators, bellboys, shift leaders, Front Office agents & reservations personnel.
• Managing guest relations, handling all requests and complaints.
• Conducting training courses in Front Office operations for the staff of new Rotana hotels in Lebanon and abroad.
• Supervising the Housekeeping duties.

Front Office agent à Le Bristol Hotel
  • Liban - Beyrouth
  • juillet 2001 à décembre 2003

• Handling daily operations of check-ins, check-outs, and reservations.
• Organizing groups reservations and arrivals.
• Handling guest relations, requests and complaints.

Éducation

Master, Marketing, Communication & Management
  • à Paris Sorbonne University -Abu Dhabi
  • février 2011

My thesis was so fruitful, where I have received a distinction for my final submission and presentation of my thesis with a grade of 19 over 20.

Master, Cultural & Touristic Engineering
  • à Lebanese University & Perpignan University
  • juin 2005

My DESS thesis was about transfering some important neglected monuments in Lebanon into Hotels, it was an interesting thesis, where all professors were impressed of the work I've done.

Specialties & Skills

CRM software
Client Handling
MS Word
Power Point

Langues

Anglais
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Français
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Arabe
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