New Business Project Manager
Carat Media Agency
Total years of experience :7 years, 2 Months
Meeting with potential clients in order to acquire them on board by presenting the companies' profile and assets in a smart and strategic way.
Coordinating with our offices internationally and regionally to serve local and international clients.
Coordinating between one of the major Accounts with our global team.
Managing and operating the Amateo system, a software that has a Guest Loyalty Data application, a Marketing application, sales and other reporting applications
Ensuring proper data is received by our hotels, in a timely manner and without erroneous entries
Responsible of checking and resolving all application problems
Coordinating with Front Office Managers from all our hotels for required information
Coordinating with the IT department and the Amateo software developers to solve bugs in the system and ensure smooth operations
Coordinating the development of new features and functions for the system as needs arose
Coordinating with the Guest Loyalty program managers to introduce campaigns
Responsible of proper delivery of the monthly and yearly reports of the General Managers of all the hotels
• Supervising and ensuring smooth operation of the Front Office department, including operators, bellboys, shift leaders, Front Office agents & reservations personnel.
• Managing guest relations, handling all requests and complaints.
• Conducting training courses in Front Office operations for the staff of new Rotana hotels in Lebanon and abroad.
• Supervising the Housekeeping duties.
• Handling daily operations of check-ins, check-outs, and reservations.
• Organizing groups reservations and arrivals.
• Handling guest relations, requests and complaints.
My thesis was so fruitful, where I have received a distinction for my final submission and presentation of my thesis with a grade of 19 over 20.
My DESS thesis was about transfering some important neglected monuments in Lebanon into Hotels, it was an interesting thesis, where all professors were impressed of the work I've done.
