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Dian Aiyegbeni, Customer Care Representative

Dian Aiyegbeni

Customer Care Representative·Cynsure Hub

Nigeria

High school or equivalent, Art

Work experience

Total years of experience: 2 years, 11 months

Customer Care Representative

January 2022 - November 2024

Cynsure Hub

Lagos, Nigeria

January 2022 - November 2024

• Delivered exceptional support to customers by addressing inquiries, complaints, and service requests with professionalism.
• Cultivated strong relationships with clients through active listening and clear communication, enhancing customer loyalty.
• Proactively resolved customer issues, resulting in improved satisfaction and retention rates.
• Streamlined office operations and administrative tasks, contributing to overall efficiency.
• Collaborated with team members to consistently meet and exceed daily performance targets and organizational objectives.
Company industry:
IT Services

Education

Sunshine international school

December 2020

December 2020

High school or equivalent, Art

Nigeria

View attachment

Skills

Receptionist
Intermediate
Receptionist
Intermediate
ADMINISTRATIVE SUPPORT
Intermediate
ADMINISTRATIVE SUPPORT
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPUTER LITERACY
Intermediate
COMPUTER LITERACY
Intermediate
CROSS FUNCTIONAL COORDINATION
Intermediate
CROSS FUNCTIONAL COORDINATION
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
PROFESSIONALISM
Intermediate
PROFESSIONALISM
Intermediate

Languages

English

Expert

Spanish

Beginner

Hobbies and interests

• Volunteering and helping others in the community

Recognized for compassion and supportive attitude when assisting others in community or informal care settings • Completed training/learning in basic caregiving, communication, or customer service skills (if applicable) • Praised for patience, empathy, and strong interpersonal skills in team environments • Actively contributed to helping vulnerable individuals in family or community settings