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Dian Aiyegbeni, Customer Care Representative

Dian Aiyegbeni

Customer Care Representative·Cynsure Hub

Nigeria

High school or equivalent, Art

Work experience

Total years of experience: 2 years, 11 months

Customer Care Representative

January 2022 - November 2024

Cynsure Hub

Lagos, Nigeria

January 2022 - November 2024

• Delivered exceptional support to customers by addressing inquiries, complaints, and service requests with professionalism.
• Cultivated strong relationships with clients through active listening and clear communication, enhancing customer loyalty.
• Proactively resolved customer issues, resulting in improved satisfaction and retention rates.
• Streamlined office operations and administrative tasks, contributing to overall efficiency.
• Collaborated with team members to consistently meet and exceed daily performance targets and organizational objectives.

Company industry:
IT Services

Education

Sunshine international school

December 2020

December 2020

High school or equivalent, Art

Nigeria

Skills

Receptionist

Intermediate

ADMINISTRATIVE SUPPORT

Intermediate

COMMUNICATIONS

Intermediate

COMPLEX PROBLEM SOLVING

Intermediate

COMPUTER LITERACY

Intermediate

CROSS FUNCTIONAL COORDINATION

Intermediate

CUSTOMER RELATIONSHIP MANAGEMENT

Intermediate

CUSTOMER SERVICE

Intermediate

INTERPERSONAL COMMUNICATIONS

Intermediate

MANAGEMENT

Intermediate

PROFESSIONALISM

Intermediate

Languages

English

Expert

Spanish

Beginner

Hobbies and interests

• Volunteering and helping others in the community

Recognized for compassion and supportive attitude when assisting others in community or informal care settings • Completed training/learning in basic caregiving, communication, or customer service skills (if applicable) • Praised for patience, empathy, and strong interpersonal skills in team environments • Actively contributed to helping vulnerable individuals in family or community settings