Diana Hanna

• Align HR strategies with business objectives to support organizational growth.
• Oversee daily HR operations ensuring efficiency, compliance, and cost-effectiveness.
• Lead talent acquisition for key roles and implement retention & succession plans (including
nationalisation).
• Resolve employee relations issues, promote engagement, and foster a positive workplace
culture.
• Handle employee grievances and conflicts.
• Ensure compliance with Kuwait labor laws and regulatory requirements.
• Drive performance management systems, providing regular feedback and monitoring
employee outcomes.
• Managed HR aspects of change management, restructuring, and organizational transitions.
• Partner with senior leadership on HR decision-making, providing insights to shape business
strategy.
• Develop talent pipelines and support leadership continuity.
• Champion diversity, equity, and inclusion initiatives.

• Managed full-cycle recruitment ensuring quality hires and reducing time-to-fill.
• Designed and delivered structured onboarding and induction programs, improving new hire
integration and retention.
• Partnered with management to review and update job descriptions, aligning roles with
business objectives.
• Drove employee engagement initiatives (focus groups, exit interviews, employee events),
contributing to lower attrition and improved workplace culture.
• Coordinated HR processes and organizational changes through SAP and SuccessFactors,
ensuring accurate data management.
• Conducted annual performance reviews, salary adjustments, and bonus cycles, ensuring
fairness and compliance.
• Developed and communicated HR policies and guidelines, ensuring staff understanding and
adherence to company standards.

• Partnered with business and management teams to oversee HR operations across the Group.
• Managed payroll activities with accuracy and compliance.
• Led recruitment for specialists and managers, with a strong focus on Nationalisation.
• Handled employee relations issues, including investigations and conflict resolution.
• Coordinated annual performance appraisals and supported salary & bonus reviews.
• Contributed to job leveling, salary structures, and ensuring accurate job descriptions.
• Supported training and talent development initiatives to build workforce capability.

•Maintain effective work relationships with the business and management teams, whilst coordinating all HR activities for the Group
•Manage all payroll activities
•Partner with the bulk recruitment team by providing all information required for sourcing candidates for the business. Directly responsible for the recruitment of specialists and managers within the area of responsibility, with a particular focus upon the Kuwaiti Nationalisation program
•Ensure adherence to HR policies and procedures
•Participate in the investigation of all employee relations issues
•Coordinate the Annual Performance Appraisal process for non-managerial staff
•Assist in the annual Salary & Bonus review process
•Ensure Job Descriptions across the organization accurately reflect all business roles
•Support in projects such as job leveling, salary structure, etc.
•General administration and record keeping in accordance with audit guidelines
•Maximize the acquisition of high caliber talent, whilst observing the requirements of the Nationalization programs.

Recruitment
▪ Handling Bulk recruiting activities & Local recruitment CV Screening, Interview Scheduling, Job offers.
▪ Interview activities including, screening telephone interviews, the overseas recruitment process.
▪ Maintains and updates all HR Hiring reports & trackers.
▪ Ensures that proper job descriptions are available for all Functions.
▪ Handling exit interview to establish reason patterns for resignation.
▪Handling job descriptions.
Payroll
▪ Structure Job categories and families.
▪ Calculating the final Service Indemnities & Annual leave dues.
▪ Calculating the Medical leave according to the Kuwait Labour Low.
▪ Preparing the monthly & yearly Indemnities & Annual leave dues Reports.
▪ Handling all Payroll requirements.
▪ Preparing monthly Attendance for HR Dept.
▪ Follow-up with each Dept. Admin coordinator regarding Dept. attendance.
Personnel & Administrative Affairs
▪ Managing a proper filing system like personnel files, on the basis of hiring, transfer, promotion, resignation and other modification data.
▪ Handling, maintaining employees changing Status & updating salaries, Grades, Job Title, Level, Job Family on HRIS.
▪ Setting Strict adherence to legal regulations and work permit re. Foreign expert employees.
▪ Implement policies relating to all phases of personnel activity
▪ Coordinate with administrative affairs for all requirements of the staff.
▪ Maintain absolute confidentiality of records.
▪ Follow-up on process of applications related to work permits, employee residencies in MOSAL.
▪ Follow-up on process of visit visas and health cards issuance.
▪ Follow-up residency formalities such as medical check-up, finger print, medical insurance in timely manner.
▪ Follow-up on residences renewal, & reminder for Employee Passport renewal.
▪ Update & communicate all new laws or rules issued by Government.
▪ Ensure that personnel records, files, passports etc. are properly organized, safeguarded and maintained at all times.
▪ Ensure timely compliance of regulatory requirements for all employees such as residency and work permit, civil id, renewals.
▪ Report to management for unauthorized absence, tardiness, leaves etc. and take appropriate disciplinary actions as per company rules.
▪ Monitor governmental labour law developments.
▪ Responsible for timely compliance of regulatory requirements for all employees such as residency permit, civil id, renewals etc.
Others
▪ Handling HR staff attendance and issues appropriate personnel actions, if needed.
▪ Handling the processes of leave requests; & the annual leave balance report.
▪ Coordinate day-to-day HR operating issues between departments and HR.
▪ Issuing monthly reports according to company requirements.
▪ Liaison between HR Manager & various departments
▪ Internal: Works in harmony with all staff and executives, managers.
▪ Maintains good co-ordination and information with the Financial Controller/Paymaster.
Supervision all HR correspondence on the basis of hiring, transfer, promotion, all types of Exit and any
▪ Other modification data by Arabic\English.
▪ Report non-compliance of any policies or procedures to HR Manager
▪ Update policies & procedures on the bases of the labour law of Kuwait for the Private Sector and the Company’s goals and when requested by HRM
▪ Communicate new Policies & Procedures updates to all managers and employees through regular meetings
▪ Revise the Police & Procedures for the HR Dept. which is related to Kuwait Labour Law & MOSAL rules.
▪ Handling the yearly Annual Leave Plan.

• Managed full-cycle recruitment for local and international positions.
• Developed and maintained Job Descriptions, employee handbook, and HR policies to ensure
compliance and clarity.
• Maintained employee records, HR reports, trackers, and managed HR transactions through
HRMS.
• Oversaw employee relations, including disciplinary investigations, exit interviews, and turnover
analysis.
• Coordinated administrative and governmental requirements for employees (visa/work permit
renewals, health cards).
• Managed attendance, leave calculations, end-of-service settlements, and supported payroll
processing in collaboration with accounting.

▪ Responsible for different Human Resources activities.
▪ Recruiting and hiring of all the professional staff required by company.
▪ Responsible for all employees file and record keeping.
▪ Responsible for citations and warnings given to employees.
▪ Making all official letters like job offer letters, contracts, welcome notes, amendments, resignation acceptance, termination, all kinds of certificates.
▪ Coordinate with the Finance Manager on all matters pertaining to employees salary increases, bonuses, etc.
▪ Responsible for the attendance records of the company.
▪ Prepare Weekly attendance report.
▪ Calculate Leaves and End of service indemnity.

• Managed general HR activities, including recruitment and onboarding of professional staff.
• Prepared official HR documents such as job offers, contracts, amendments, resignations,
terminations, and certificates.
• Coordinated logistics for overseas hires, including accommodation and travel arrangements.
• Built and maintain professional relationships with recruitment agencies.
• Oversaw attendance reporting and related HR tracking.