Waitress
IHG hotels and resort
Total years of experience :7 years, 4 Months
1. Greeted and welcomed guests into the Longue and took their orders.
2. Took reservations, alterations and cancellations via phone and email
3. Prepared tables and set up plates, cutlery, silverware and glasses
4. Handed out menus and provided detailed information on menu items.
5. Informed customers of our daily and seasonal specials
6. Served food and drinks orders accurately and confidently
7. Thoroughly cleaned and re-setting tables upon customer's departure
8. Provided exceptional level of customer service to guests at all times
1. Answering phones from customers professionally and responding to customer inquiries and complaints.
2. Researching required information using available resources.
3. Handling and resolving customer complaints regarding product sales to customer service problems.
4. Providing customers with the organization’s service and product information.
5. Processing forms, orders and applications requested by the customers.
6. Identifying, escalating priority issues and reporting to the high-level management.
7. Recording details of comments, inquiries, complaints and actions taken.
• Welcomes customers by greeting them; offering them Assistance.
• Monitor duty schedules for the respective team
• Work towards the timely set up of the assigned Food & Beverage
• Serving food and drinks accordingly to the placed order
• Maintain a professional and friendly relationship with the customers
• Contribute to meet and maximize the monthly revenue budget for the
• Ensure the customer is comfortable and if they need any assistance
1. Create work orders, complete work orders and received parts 2. Maintaining office co-ordination: maintaining co-ordination and link between the department/person and the rest of the office. 3. Creating and Maintaining Office Documents as, invoice, reports, data sheets have to be created and maintained by an Administrative Assistant. 4. Overall office keeping : administrative assistant has to maintain the inflow and outflow of goods (food, paper, pens, pencils, notepads etc.), arrange for repair and maintenance of office equipment, receive, store and maintain inventory of office supplies and equipment, and send, receive and sort mail and other packages. 5. Quickly became a trusted assistant known for "can-do" attitude, flexibility and high-quality work. 6. Attending telephone calls and answering the queries.