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Mahdi Loueti, Food And Beverage senior Captain

Mahdi Loueti

Food And Beverage senior Captain·Hôtel ibis sfax

Tunisia

Bachelor's degree, Food And Beverage management

Work experience

Total years of experience: 13 years, 6 months

Food And Beverage senior Captain

April 2021 - Present

Hôtel ibis sfax

Sfax, Tunisia

April 2021 - Present

-Supervising the general 80 set-up of the restaurant, welcoming customers, taking orders

-Supervise the progress of the service to guarantee a pleasant experience for the customers.

-Led a team of 10 waitstaff, develop schedules, ensuring efficient operations and exceptional service standards, trained and mentored new hiring .

-Managed the collection of the additions and check the beverages stock at the end of the shift as well as the necessary direct debit.
Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

food and beverage captain

April 2014 - March 2021

Hôtel Sangho Syphax

Sfax, Tunisia

April 2014 - March 2021

-Helping to set up 50 tables, taking orders and serve food and drink in my own 10 tables row.

-Training and managing new waiter.

-Ensure compliance with service, cleanliness and refinement standards.

-Manage the collection of bills.

-Participate in banquet events when needed.
Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

food and beverage captain

February 2014 - April 2014

hôtel Donia

Sfax, Tunisia

February 2014 - April 2014

-Preparing and setting up tables in the restaurant.

-Greeting customers as soon as they arrive at the restaurant.

-Recommending dishes according to customer preferences.

-Ensuring compliance with service and cleanliness standards.
Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

restaurant supervisor/captain

September 2012 - September 2013

Restaurant La Toque

Sfax, Tunisia

September 2012 - September 2013

-Supervising the general set-up of the restaurant, welcoming customers and taking orders.

-Supervising service to ensure a pleasant experience for customers.
-Supervising new restaurant members.

-Carry out the necessary sampling and stock-taking.

-Work with Superior on manpower planning and management needs

-Monitor standards of guest facilities and services
Control stock and monitor security procedures.

-Assist with menu list creation when needed
Company industry:
Catering, Food Service, & Restaurant
Job role:
Hospitality and Tourism

Education

higher institute of touristic studies Sidi Dhrif

September 2011

September 2011

Bachelor's degree, Food And Beverage management

Tunisia

GPA (percentage): 70%

GPA (percentage): 70%

It was three years studies in the hospitality industry which is divided into: -First year of general courses in the hospitality industry such as the F&B department and his divisions such as: Restaurants, Bar, Banquets, Room service, coffee shop, club, pool and beach bars... Kitchen which divided into the central area, butcher area, fish area, fruit and vegetables, pastry area, Gard-manger,..and the accommodation department and his divisions such as : Front office, concierge, reception, guest relation.. And back of the house such as housekeeping service, laundry, reservation,.. Also there's general courses in finance department, yield management, sales, marketing, analysis statistics, communications, RH services.. -2 years of deep courses in the Food and beverages department management: courses in restaurant and bar service, guests and customers satisfaction, optimizing operational services, wines analogy, events and large group services... In addition to the deep courses in cooking and pastry-making

Fadhel ben Achour high school

June 2008

June 2008

High school or equivalent, Cultural And Literature Studies

Tunisia

GPA (percentage): 60%

GPA (percentage): 60%

High school Diploma in littérature studies during 5 years which I have excellent communication and learning foreign languages such as English, French, Italian and Spanish.

Bayt.com tests

English To Arabic Translation Skills Test

Administrative and Support Service

Skills

Staff Training

Expert

Customer Satisfaction

Expert

Restaurant Management

Expert

Daily Operations

Expert

Team Supervision

Expert

Guest Service

Expert

Food Retail

Expert

Food & Beverage

Expert

Team Leadership

Expert

Supervisory Skills

Expert

Hotels

Expert

Restaurants

Expert

Hospitality Management

Expert

Hospitality

Expert

Customer Relationships Management

Expert

Gastronomie

Expert

hygiene knowledge

Expert

Leadership

Expert

Food Safety

Intermediate

Restaurants Management

Expert

Guest Satisfaction

Expert

Computer Skills

Expert

Training

Expert

Food Service

Expert

waiter

Expert

Sales

Expert

Guest Service

Expert

Microsoft Office

Intermediate

team leader

Expert

stress management

Expert

communication skills

Expert

sales management

Intermediate

Staff Training

Expert

Problem Solving

Expert

Micros

Expert

Catering

Expert

Customer Service

Expert

Teamwork

Expert

Food And Beverage Management

Expert

Management

Expert

Marketing

Intermediate

Customer Satisfaction

Expert

Restaurant Management

Expert

Daily Operations

Expert

Team Supervision

Expert

Food Retail

Expert

Food & Beverage

Expert

Team Leadership

Expert

Supervisory Skills

Expert

Social profiles

Languages

Arabic

Native Speaker

French

Native Speaker

English

Expert

Spanish

Intermediate

Italian

Beginner

Training and Certifications

Certifications
Certificate of Standard English Test (advanced C1)
May 2024

Hobbies and interests

Explore new culinary culture
Tasting food
decorating
drawing