Medical registration support
Laiq Medical Center (SKMCA)
Total years of experience :10 years, 6 Months
Provide a range of reception intake and associated administrative services about incoming patients. Answer and directing incoming calls to appropriate individuals. Perform specified routine procedures such as greeting and referring patients, answering routine/administrative inquiries and general office support activities as appropriate.
Responsible for performing confidential administrative clerical duties relating to organizing and coordinating procurement activities, review and distribution of information to include: Request for Proposals (RFP’s) and price quotations.
Responsible for the on-Boarding process of the incoming employees of Sheikh Khalifa Medical City. As part of the Central Recruitment Team, we provide a professional Recruitment Support and Administration function to the recruitment section; processing all recruitment-related administration with
Investigate Claims: • Utilize online tools to aid investigation. • Investigate and approve customer claims up to approved authority level. Inspection and testing. • Interact/communicate both internally and externally to aid resolution. • Backlog management. • Support quality system through submission of process improvement suggestions. Process Management: • Manage departmental email logs. • Administrative and small project involvement. • Actively participate in administrative duties and small projects as requested by management. • Provide feedback to management. • Collection and reporting of data.
Job Summary:
Responsible for handling concerns of Bank of America’s credit card holders in a more convenient way by means of online chat.
Duties and Responsibilities:
1. Authenticates customer accounts and addresses cardholder concerns.
2. Gives accurate and updated information from a credit cardholder’s account.
3. Keeps track of all cardholder concern and escalates complaints that are beyond my access level.
4. Informs cardholders of promotions and benefits related to their accounts.
Job Summary:
Responsible for the efficient handling of telephone calls and approvals of Out-Patient and In-Patient availments thru the Call Center on 24x7 operations.
Duties and Responsibilities:
1. Administers In-Patient and Out-Patient availments.
a. Analyzes member’s medical information vital to hospital availments.
b. Approves Out-Patients availments per Member, according to Member’s benefit program.
c. Makes appropriate referral of members to the appropriate provider.
d. Discusses with Member Maxicare’s coverage or non-coverage of av availment.
2. Resolves availment complaints of members.
3. Maintains case management system according to the standard logging procedures.
4. Processes Members/Provider request within set turnaround time.
5. Trains new hires of the Call Center team as may be required by the Team Leader.
6. Helps the Team Leader in conducting activities that monitor and enhance work performance of the call center staff.
Nursing Graduate
