Dianne راما, Project Support Analyst

Dianne راما

Project Support Analyst

Marriott International

البلد
الإمارات العربية المتحدة
التعليم
بكالوريوس, Computer Science
الخبرات
14 years, 9 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :14 years, 9 أشهر

Project Support Analyst في Marriott International
  • الإمارات العربية المتحدة - دبي
  • أبريل 2019 إلى أغسطس 2020

Agile team member of the Payroll and Labor Optimization Project and led the Kronos time clock implementation at the Marriott hotels in the Middle East region. Primary responsible in understanding the technology, data testing and support throughout the implementation process.

Responsibilities:
 Manage communications, training, deployment and organization impacts related to the project across the readiness, implementation and stabilization phases.
 Collaborate with training team to create the training materials and addressing hotel and technology vendor queries during implementation and through stabilization.
 Responsible for defining the system interfaces and communicating the details between the payroll and time clock provider.
 Responsible for proper hand off to the Shared Services team post project phase deployment.
 Coordinate with different stakeholders involved in the Project Oryx Phase 3 (Internal team, Property teams, Vendors and Partners).
 Data Gathering and Analysis of internal hotel data (Payroll, Sales and Catering, Micros, Opera) as an input to Labor forecasting.

Project Support Analyst في Marriott International
  • الإمارات العربية المتحدة - دبي
  • أبريل 2019 إلى أغسطس 2020

Agile team member of the Payroll and Labor Optimization Project and led the Kronos time clock implementation at the Marriott hotels in the Middle East region. Primary responsible in understanding the technology, data testing and support throughout the implementation process.

Responsibilities:
 Manage communications, training, deployment and organization impacts related to the project across the readiness, implementation and stabilization phases.
 Collaborate with training team to create the training materials and addressing hotel and technology vendor queries during implementation and through stabilization.
 Responsible for defining the system interfaces and communicating the details between the payroll and time clock provider.
 Responsible for proper hand off to the Shared Services team post project phase deployment.
 Coordinate with different stakeholders involved in the Project Oryx Phase 3 (Internal team, Property teams, Vendors and Partners).
 Data Gathering and Analysis of internal hotel data (Payroll, Sales and Catering, Micros, Opera) as an input to Labor forecasting.

Administrative Assistant في Marriott International
  • الإمارات العربية المتحدة - دبي
  • يوليو 2017 إلى مارس 2019

Solely responsible for the overall administrative needs of the project team who are frequent travelers with busy daily agenda and support all organizational activities to facilitate the efficient operation of the department.

Responsibilities:
 Handle end to end travel itineraries for the team which includes but not limited to visa application, flight bookings, accommodation, transfers and other relevant details.
 Schedule and coordinate meetings, appointments, prepare presentations, meeting agendas and minutes.
 Extensive event planning for the team with monthly Go-Live trainings and alignment sessions.
 Manage the Project’s mailbox, SharePoint site and all project resources
 Prepare expense reports and ensure backups are available and timely submitted.
 Facilitate the processing of project payables and the subject matter expert for internal company policies, Finance and Procurement systems.

Finance Coordinator في YUM! Restaurants International
  • الإمارات العربية المتحدة - دبي
  • أبريل 2014 إلى ديسمبر 2016

 Administrative support to the CFO, Finance & Supply Chain Department which include but not limited to travel arrangements, calendar/diary management, events and conferences, supplier coordination, import clearance, LPO requisitions, expense/insurance claims and other related administrative tasks.
 Document Management of Supply Chain legal contracts.
 Responsible for SCM fee invoicing, payment follow up, and accruals.
 Support the Commercial and Planning Manager with Annual Operating Plan, Quarterly Forecasts, Financial Modelling and Variance Analysis.
 Responsible for the analysis of weekly sales performance.
 Partner with Marketing and provide accurate Campaign Analysis, Menu Costing & Menu/Product Mix to drive business insights in order to facilitate commercial decisions.
 Correlate Sales results with consumer insights
 Ad-Hoc Reporting and Analysis

HR/Admin Assistant في YUM! Restaurants International
  • الإمارات العربية المتحدة - دبي
  • أبريل 2013 إلى أبريل 2014

 Manage overall office operations which include front desk, switchboard, meeting rooms, facilities, supplies and other resources.
 Calendar and diary management of the CPO.
 Travel & Event Management
 Interim PA to the Managing Director
 Payroll processing and employee advances
 Support HR Team in Recruitment; Employment Contracts, Visa Processing, Employee Relations, Training and Talent Management.
 Maintain HR Information System and confidential personnel records
 On-boarding of new hires and relocation arrangements

Administrative Assistant (Temporary post) في PHILIPS Middle East contracted under Manpower Middle East
  • الإمارات العربية المتحدة - دبي
  • مارس 2013 إلى أبريل 2013

Assigned in Customer Care Support - Healthcare Division to validate distributor data on SAP and close customer cases.

Administrative and MIS Assistant في Qatar Telecom
  • قطر - الدوحة
  • فبراير 2009 إلى سبتمبر 2011

 Responsible for managing the office of the Contact Center Director which includes but not limited to calendar management, screening and prioritizing calls and meeting requests, minute taking, coordinating internal and external announcements and other general administrative support
 Analyze and interpret Contact Center reports (Weekly, Bi-Weekly, Monthly, Quarterly, Annual reports) for management’s information.
 Responsible for business analysis to the Director, identifying key business drivers and root cause analysis for improving Contact Center KPIs.
 Coordinate operational issues with the concerned business units.

Customer Service Representative في Doha Bank
  • قطر - الدوحة
  • سبتمبر 2008 إلى يناير 2009

Manage and administer customer's registration, processing, distribution, and persuasive follow-up of the customer's related activities and operations in the Internet Banking Department.

Product Support/Customer Service Team Lead في Link2Support Inc.
  • الفلبين
  • مارس 2004 إلى سبتمبر 2006

 Lead & manage a group of Technical Support Engineers, Senior Engineers and effectively manage the integration of the account's directives, policies, and procedures.
 Real-time queue monitoring and managing staffing levels to ensure achievement of service level metrics.
 Monitor calls of each support engineers according to client's policies/standards.
 Assist in the hiring process and staff development (coaching, mentoring)
 Client coordination.

Quality Assurance في Link2Support Inc.
  • الفلبين
  • يوليو 2002 إلى مارس 2004

 Monitor and evaluate the quality of inbound telephone calls/e-mails; document quality issues and performance measures for management review; and provide information to assist in the feedback and formal education process of agents.
 Provide feedback to Team Managers on monitoring results for appropriate action.
 Monitor and issue Incident Reports when necessary submitted to respective Team Managers, for irregularities such as: deliberately abandoning of calls, abuse of AUX codes and violation of standard operating procedures.
 Prepare and analyze weekly report for open cases, common reasons for quality adherence failure; and recommend remedial actions.

Technical Support Engineer في Linksys SEA Pte. Ltd. (now Cisco-Linksys)
  • الفلبين
  • فبراير 2002 إلى يونيو 2002

 Provide excellent customer service solutions to users (Linksys customers) in installing and troubleshooting their networking/computing devices.
 Ensure 100% issue resolution within the set SLA.

الخلفية التعليمية

بكالوريوس, Computer Science
  • في Polytechnic University of the Philippines
  • مايو 2001

Specialties & Skills

Data Analysis
Microsoft Excel
Financial Planning
Office Management
Administrative Duties
MS Office
MS Operating Systems
MS Project
MS Excel

اللغات

الانجليزية
متوسط

التدريب و الشهادات

Foundational Financial Accounting Certificate (الشهادة)
تاريخ الدورة:
October 2016

الهوايات

  • Music, Photography