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dieddin alsoub, Junior Team leader

dieddin alsoub

Junior Team leader·Bigo Live

Jordan

Bachelor's degree, Mechanical Engineering

Work experience

Total years of experience: 8 years, 0 months

Junior Team leader

August 2021 - Present

Bigo Live

Amman, Jordan •Hybrid

August 2021 - Present

Team leadership and supervision (25-member team)
• Decision-making under pressure in high-risk content environments
• Worked closely with my supervisor in implementing data visualization to the work to
visualize team performance and find suitable ways to improve the team.
• Trust & Safety operations, policy enforcement, and compliance handling
• Content moderation workflows and sensitive content decision-making
• Escalation management and case resolution
• Performance tracking, KPI monitoring, and quality control
• Data analysis and reporting using Microsoft Power BI, Microsoft Excel
• Dashboard creation and data visualization for operational insights
• Process optimization and workflow improvement
• Team performance analytics and reporting systems
Company industry:
Internet & E-commerce

Video editor and photo editor

January 2018 - January 2021

Free Lancer

Amman, Jordan •Hybrid

January 2018 - January 2021

Company industry:
Media Production

Education

Hashemite university

January 2017

January 2017

Bachelor's degree, Mechanical Engineering

Jordan

GPA (point): 2.6 out of 4

GPA (point): 2.6 out of 4

Skills

COMPUTER LITERACY

Intermediate

CREDIT MANAGEMENT

Intermediate

DATA ANALYSIS

Intermediate

ESCALATION MANAGEMENT

Intermediate

KEY PERFORMANCE INDICATORS KPIS

Intermediate

LEADERSHIP

Intermediate

OPERATIONS

Intermediate

PATENTABLE SUBJECT MATTER

Intermediate

POLICY ENFORCEMENT

Intermediate

QUALITY CONTROL

Intermediate

Languages

English

Expert

Arabic

Native Speaker