Senior Network and Security Consultant
Alpha Data
Total years of experience :13 years, 7 Months
->BAU Support
->Looking into Network and Security related issues and getting the issues resolved with minimum ETA
->Also I look after Websense Project Globally, and worked for its deployment within the current environment
Was working in Wipro InfoTech from \[July 2010 till Dec 2012\]
1) Desktop L2 Administration.
2) Mail Management and troubleshooting for Lotus Client 8.5.
3) Taking care of issues related to Desktop and Laptops, softwares
and application related issues.
4) Taking care of Vendor Follow-ups.
5) BlackBerry Configuration.
6) Looking after site activities as a subordinate to Site In charge.
7) Configuring PKI certificate for VPN users.
8) Monitoring Data Centre operations and maintaining records for backup tapes.
9)Taking care of Hardware issues related to Desktop and Laptops
10)Blackberry activation and configuration.
11)Call Logging tool used: Remedy, Ehelpline, ServiceDesk, Landesk
IV) Worked In Wipro BPO, Hyderabad as an Associate for 6 months.\[From 22nd Jan 2009—-13th Aug 2009\]
1) As a part of Technical Support Team(Voice) for Client : Hewlett Packard , USA
2) Windows XP, Vista and HP MIE.
3) Laptop Hardware and Software issue diagnosing.
4) Peripheral configuration such as Webcam, external HDD, PDAs
B.E in Electronics and Communication