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Dileep Kumar, OPERATIONAL KEY ACCOUNT MANAGER

Dileep Kumar

OPERATIONAL KEY ACCOUNT MANAGER·GEODIS FREIGHT FORWARDING LLC

United Arab Emirates

Master's degree, Master in Business Administration

Work experience

Total years of experience: 20 years, 1 months

OPERATIONAL KEY ACCOUNT MANAGER

August 2021 - Present

GEODIS FREIGHT FORWARDING LLC

Dubai, United Arab Emirates

August 2021 - Present

Responsibilities:
Work towards meeting customers demands (customer service) and managing, developing and maintaining key clients. Special shipment such as OOG, Charter to be handled from pricing, execution and delivery is completed. Expert in handling operations as well as procurement within UAE and Oman. Establish and maintain a good working relationship with overseas agents, carriers, transporters and airlines within the framework of Geodis central supplier agreements. Optimize profitability in order to keep a satisfactory GM% in all files. A key account contact for Baker Hughes, GE, NOV, McDermott, etc. Ensure all shipment related information are on NextGen (EDI Cargowise) and arrange appropriate training for team members to ensure optimal skill levels on NextGen. Along with the IP Manager, ensure all Operations KPIs pertaining to IP are complied with. Support the IP Manager and the IP vertical, in general with the operational aspects of new business development and implementation of the same. In coordination with the IP Manager, evaluate performance of Key Accounts managed and propose course of action to if necessary, to improve performance. Working on RFQs based on client requirements Ensure operational execution of standard operating procedures (SOP) based on agreements with customers, anticipate and respond to the clients needs and provide solutions to their problems in a timely manner. Maintain strong rapport with clients for a long-term business. Support Finance with resolving payment related issues with customers.
Gather, consolidate, analyze and report management information on national level related to performance of IP, market intelligence, economic outlook etc Responsibility for managing the team during the absence of the IP Manager.

Agility Global Logistics FZE

Agility Global Logistics FZE provides supply chain solutions to meet traditional and complex customer needs. GIL offers air, ocean and road freight forwarding, warehousing, distribution, and specialized services in project logistics, chemical logistics, and fairs and events.

Company industry:
Distribution, Supply Chain & Logistics

OPERATIONAL KEY ACCOUNTS MANAGER

January 2021 - Present

GEODIS FREIGHT FORWADING LLC

Dubai, United Arab Emirates

January 2021 - Present

 Work towards meeting customers demands (customer service) and establish efficient contacts with major clients.
 Special shipments such as OOG, Charter to be discussed from pricing, supervise from execution till delivery is completed. Specialist
in controlling operations as well as procurement within UAE and Oman.
 Establish and maintain a good working relationship with agents, carriers, transporters and airlines within the framework of Geodis
central supplier agreements.
 Commitment to integrating and implementing Method of Statement (MOS), Route Survey/Analysis etc. which contributes to the
successful project outcomes and operational efficiencies.
 Directing the execution of mega projects with a focus on quality, efficiency, safety and environmental sustainability. Implementing
robust QHSE protocols to safeguard operations and mitigate risks.
 Proven track record in driving cost efficiencies and maximizing profitability through rigorous P&L analysis and management. Expertise
in forecasting, budgeting, and financial planning to align logistics strategies with organizational goals.
 Optimize profitability in order to keep satisfactory GM% in all flies. A key account contact for Baker Hughes, GE, NOV, McDermott,
etc
 Managing Projects like Marjan Project, Rabigh 3 Project (SIDEM), Air Liquide RAK project, OXY KALUD PROJECT OMAN
(Enerflex) etc.
 Ensure all shipments related information are on NextGen (EDI Cargowise) and arrange appropriate training for team members to
ensure optimal skill levels on NextGEN
 Support the IP vertical, in general with the operational KPIs pertaining to IP are completed within deadlines.
 Support Finance with resolving payment related issues with customers.
 Gather, consolidate, analyze and report management information on national level related to performance of IP, market
intelligence, economic outlook etc
 Responsibility for managing the team along with pricing team.

Company industry:
Distribution, Supply Chain & Logistics

SUPERVISOR - PROJECT LOGISTICS / OCEAN IMPORT & EXPORT

April 2015 - August 2021

AGILITY GLOBAL LOGISTICS FZE

Dubai, United Arab Emirates

April 2015 - August 2021

(JOINED AS LOGISTICS EXECUTIVE, PROMOTED AS TEAM LEADER WITHIN 1.5 YEARS AND SUPERVISOR
WITHIN 1.5 YEARS)
Responsibilities:
Leadership and management of a team of up to 07 persons focusing on Capital Projects and O&G. To manage and execute all aspects of project management including Ocean/Air/Overland in the form of Air/LCL/FCL/OOG, handle escalations, full & part charter. Responsibility of managing all budgets including both revenue and costs. Responsible for Project / shipment bookings in all mode of transports (Air/Sea/Land) and ensure all transactions are covered in accordance to the local Operations processes while maintaining high levels of customer satisfaction. Accountability & management of all billing, cost control, credit control and securing of client payments. Extensive client / supplier / operator liaison covering global OOG / Project / Part Charter / Full Charter scope of works. Constructing and compiling detailed response for Pricing / RFQs / RFIs / Bids / Proposals from global origins / destinations. Investigates and determines possible routes and rates of customer shipments. A key account contact for Baker Hughes, GE, NOV, ExproGulf, Emerson, Siemens, McDermott, UEPL etc.

Company industry:
Distribution, Supply Chain & Logistics

SUPERVISOR - PROJECT LOGISTICS

January 2015 - January 2021

AGILITY GLOBAL LOGISTICS FZE

Dubai, United Arab Emirates

January 2015 - January 2021

 Leadership and management of a team of up to 07 persons focusing on Capital Projects and O&G.
 To manage and execute all aspects of project management including Ocean/Air/Overland in the form of Air/LCL/FCL/OOG,
handle escalations, full & part charter.
 Accountability of managing all budgets including both revenue and costs.
 Responsible for Project / shipment bookings in all mode of transports (Air/Sea/Land) and ensure all transactions are covered in
accordance to the local Operations processes while maintaining high levels of customer satisfaction.
 Supervised all billing, cost control, credit control and securing of client payments. Extensive client / supplier / operator liaison
covering global OOG / Project / Part Charter / Full Charter scope of works.
 Constructing and compiling detailed response for Pricing / RFQs / RFIs / Bids / Proposals from global origins / destinations.
 Investigates and determines possible routes and rates of customer shipments.
 A key account contact for Baker Hughes, GE, NOV, ExproGulf, Emerson, Siemens, McDermott, UEPL etc.

Company industry:
Distribution, Supply Chain & Logistics

OPERATIONS/PURCHASE COORDINATOR

December 2010 - November 2015

Modern Freight Company LLC

Dubai, United Arab Emirates

December 2010 - November 2015

With more than 30 years of being in business and having established a global agency network MFC have been able to transform themselves from a modest beginning as a shipping line agent to a very diversified logistics company with operation in freight management, warehousing and distribution, project management, container conversions and worldwide movement of cargo, including domestic and international air and ocean freight (LCL & FCL), Sea-Air combine, road transport, bonded warehouse and door to door services. Also providing Logistical solutions to Oil & Gas Projects like AIOC, GAC, Enermech, Bertling, Petrogas, NCG, CNPC, Dutco etc
OPERATIONS/PURCHASE COORDINATOR NOV 2010 - March 2015
Responsibilities: Coordinate and execute contract shipments and other assigned individual jobs, Coordinate with Overseas Agents, Carriers and Ports etc for negotiating better rates and services in line with trade, Preparation of invoices and follow-up on collection, Expertise in handling Cross Trade shipments, Ship spares, C&F, shipments towards CIS destinations, Sea /Land/Air - Import & Export operations, Pricing/sending quotation, LCL / Console / OOG / Chartering shipments, Knowledge of Import & Export Documentation etc. Handled purchasing activities of buying, selling and distributing materials, equipment, machinery and supplies for GAC Turkmenistan. Maintaining existing customers for repetitive business

Company industry:
Shipping

OPERATIONS/PURCHASE COORDINATER

November 2010 - January 2015

MODERN FREIGHT COMPANY L.L.C

Dubai, United Arab Emirates

November 2010 - January 2015

 Coordinate and execute contract shipments and other assigned individual jobs.
 Direct with Overseas Agents, Carriers and Ports etc. for negotiating better rates and services in line with trade.
 Preparation of invoices and follow-up on collection, Expertise in handling Cross Trade shipments, Ship spares, C&F, shipments
towards CIS destinations
 Sea /Land/Air - Import & Export operations, Pricing/sending quotation, LCL / Console / OOG / Chartering shipments, Knowledge of
Import & Export Documentation etc.
 Handled purchasing activities of buying, selling and distributing materials, equipment, machinery and supplies for GAC Turkmenistan.

Company industry:
Distribution, Supply Chain & Logistics

SHIPCO MARINE ENGINEERING

January 2007 - October 2010

SERVIES LLC

Dubai, United Arab Emirates

January 2007 - October 2010

 Monitoring and maintaining Inventory, Track execution and completeness of deals, research issues, and get resolution.
 Preparation of bi-monthly Project Manager Reports. Identify transport requirements & coordinate all transport activities
 Handling all operations related works with Customs, Ports & Lines

Company industry:
Distribution, Supply Chain & Logistics

OPERATIONS / LOGISTICS COORDINATOR

May 2006 - October 2010

Shipco Marine Engineering Services L . L . C

Dubai, United Arab Emirates

May 2006 - October 2010

Monitoring and maintaining Inventory, Track execution and completeness of deals,
research issues, and get resolution.
 Coordinating all purchasing activities.
 Coordinate and ensure signage on sites is adequate
 Coordinate the preparation of bi-monthly Project Manager Reports
 Identify transport requirements & coordinate all transport activities
 Coordination with shippers, freight forwarders and transporters.
 Handling all operations related works with Customs, Ports & Lines
 Maintain internal records of purchase, Inspects assigned terminal areas for cleanliness,
compliance with safety regulations and needed repairs, monitors and inspects their
completion
 Handled the tasks of preparing, explaining and distributing shipping documents
 Update and maintain manpower allocation database for current and future projects.
 Knowledge & experience in Bill of Lading, DO, COO, LC, eMirsal etc.
 Remain aware, update and control daily, weekly, monthly schedules and submit reports to
the Operations Manager.

Company industry:
Maritime & Marine Engineering
Job role:
Logistics and Transportation

Education

Manipal University India Dubai Academic city Campus

September 2008

September 2008

Master's degree, Master in Business Administration

United Arab Emirates

GPA (percentage): 70%

GPA (percentage): 70%

Manipal Academy Of Higher Education - Dubai

January 2008

January 2008

Master's degree, Operation Management

United Arab Emirates

GPA (point): 3 out of 4

GPA (point): 3 out of 4

MVJ College of Engineering

April 2005

April 2005

Bachelor's degree, Bachelor of Engineering

India

GPA (percentage): 65%

GPA (percentage): 65%

VTU

January 2005

January 2005

Bachelor's degree, Electronics & Communication

India

GPA (percentage): 70%

GPA (percentage): 70%

Skills

Supply Chain
Expert
Supply Chain
Expert
Logistics
Expert
Logistics
Expert
Freight Forwarding
Expert
Freight Forwarding
Expert
Project Work
Expert
Project Work
Expert
Communications
Expert
Communications
Expert
LOGISTICS
Intermediate
LOGISTICS
Intermediate
PROCUREMENT
Intermediate
PROCUREMENT
Intermediate
BUSINESS INTELLIGENCE DEVELOPMENT STUDIO
Intermediate
BUSINESS INTELLIGENCE DEVELOPMENT STUDIO
Intermediate
BUSINESS PROPOSALS
Intermediate
BUSINESS PROPOSALS
Intermediate
PLANNING
Intermediate
PLANNING
Intermediate
OPERATIONS MANAGEMENT
Intermediate
OPERATIONS MANAGEMENT
Intermediate
MICROSOFT WORKS
Expert
MICROSOFT WORKS
Expert
ACCOUNTABILITY
Expert
ACCOUNTABILITY
Expert
CREDIT CONTROL
Expert
CREDIT CONTROL
Expert
COORDINATING
Expert
COORDINATING
Expert
AGILITY
Expert
AGILITY
Expert
CUSTOMER RELATIONS
Expert
CUSTOMER RELATIONS
Expert
ASSETS RECOVERY
Expert
ASSETS RECOVERY
Expert
BUDGETING
Expert
BUDGETING
Expert
C
Expert
C
Expert
COST CONTROL
Expert
COST CONTROL
Expert
CREDIT
Expert
CREDIT
Expert
CUSTOMER SATISFACTION
Expert
CUSTOMER SATISFACTION
Expert
Supply Chain
Expert
Supply Chain
Expert
Logistics
Expert
Logistics
Expert
Freight Forwarding
Expert
Freight Forwarding
Expert
Project Work
Expert
Project Work
Expert
Communications
Expert
Communications
Expert

Languages

English
Expert
Hindi
Expert

Hobbies

  • Running, Reading, Music
    Completed Marathon and Ultra Marathons