Dilip John

Perform various duties of technical support.
 Configuring PC, Printers, and Scanners for faculty members, teaching assistants & staffs.
 Configuring the Physics Department webpage using Oracle Web Center Content for uploading
files related to department such as teaching materials, exam solutions & faculties research
activities.
 Installation of different types of Operating System (OS): Windows 10, SUSE Linux.
 Trouble shooting problems of printers and PC’s.
 Configuring & Installation of Smart Boards & Projectors for teaching purpose.
 Using Remote Access to solve issues related to dept.
 Tender Preparation.
 Using Microsoft Teams platform for teaching purpose.
 Supporting students & faculties in using Mastering Physics Application.

• Configuring the routers and switches for the various branches.
• Administrating the Active Directory for various users.
• Establishing network connectivity.
• Assigning Port Security for users at Application Level.
• Configuring Printers and other network devices for clients.
• Network Cabling.
• Technical Support at Network & User Level.
• Ensuring that all hardware and software work properly, assembling hardware and installing or deleting software
• Troubleshoots computer equipment, ensuring it runs correctly, and recovers any lost or accidentally deleted data.
• Monitor and maintain technology to ensure maximum access.
• Perform other related duties as required during working hours.
• Setup Email Accounts for All Users.
• Share files as required by staff for official Use.
• Ensure Latest Patches & Updates are maintained for Anti‐virus which is robust.
• Take Regular Backup on Backup Tapes for various Departments for crucial data.
• Setup, maintain and remove user network accounts where appropriate.
• Carry out routine network maintenance tasks.
• Maintain a Database for all Technical Issues.
• Liaise with external suppliers for the repair of equipment under warranty or maintenance contract.
• Keep an up‐to‐date record of all latest software's and license issues for each of them.