ديلوشي Amarasinghe, Senior Operations Analyst

ديلوشي Amarasinghe

Senior Operations Analyst

Health Recon Connent PLC

البلد
الإمارات العربية المتحدة - دبي
التعليم
الثانوية العامة أو ما يعادلها, Business And Marketing
الخبرات
5 years, 5 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :5 years, 5 أشهر

Senior Operations Analyst في Health Recon Connent PLC
  • الولايات المتحدة - تكساس
  • سبتمبر 2021 إلى أبريل 2024

America (Remote) Created custom reports and visualizations to support decision-making processes. Devised modeling and measuring techniques using statistical and engineering methods.
Contact
Address Al Nahda, Dubai, UAE 1 100 Phone Incorporated big data analysis techniques into operations planning, processing Two terabytes of data to expose predictable trends and likely outcomes

Customer Service Executive في Speed Water Systems Pvt. Ltd
  • سريلانكا - كولومبوا 8
  • ديسمبر 2022 إلى ديسمبر 2023

Increased efficiency and team productivity by promoting operational best practices. Trained new personnel regarding company operations, policies and services. Managed over 1000 customer calls per day and increased saled by 2% in evey moths

Customer Service Representative في 90 F Weddings
  • سريلانكا - كولومبوا 10
  • ديسمبر 2022 إلى ديسمبر 2023

Contributed to sales growth by upselling products and services based on individual customer requirements. Increased efficiency and performance by monitoring team member productivity and providing feedback.

Team Lead - Customer Relations في Orange Electrical - IT
  • سريلانكا - Maharagama
  • أبريل 2021 إلى يناير 2023

Managed company affairs and dailyadministrative tasks, ensuring efficient operations and adherence to established procedures.

Handled incoming and outgoing communications, including phone calls and emails, promptly and professionally.

Liaised with external parties to facilitate smoothinteractions and maintain high levels of service and satisfaction.

Prepared documents, invoices, and othermaterials as required, maintaining accurate records and databases to support business operations.

Managed stock levels for office supplies, ordering as required to ensure availability and support operational needs.

Assisted in scheduling meetings and appointments, providing support to the wider team as needed.

Front Office Executive في Elcardo Industries (Pvt) Ltd.
  • سريلانكا - كولومبوا 6
  • ديسمبر 2018 إلى ديسمبر 2021

Responded promptly to customer inquiries and concerns via phone calls, managing high volumes of inbound and outbound calls. Managed over 1000 customer calls per day and increased saled by 2% in evey moths Maintained accurate records of customer interactions and transactions, providing up-to-date product and service information to customers. Escalated customer issues to appropriate department or manager as needed, ensuring prompt resolution and customer satisfaction. Maintained positive and professional attitude in all customer interactions, consistently meeting or exceeding performance targets for call volume and resolution time. Adapted to new technologies and processes, participating in training and development programs to improve customer service skills and knowledge.

Team Lead - Customer Relations في Orange Electrical
  • سريلانكا - كولومبوا 10
  • يناير 2021 إلى أغسطس 2021

الخلفية التعليمية

الثانوية العامة أو ما يعادلها, Business And Marketing
  • في Sri Lanka Institute Of Information Technology
  • مارس 2024
دبلوم, Higher Diploma
  • في Sri Lanka Institute of Marketing (SLIM)
  • مايو 2023
دبلوم, Preliminary Certificate in Marketing
  • في Sri Lanka Institute of Marketing (SLIM)
  • يوليو 2019

Specialties & Skills

COMMUNICATIONS
CONSTRUCTIVE FEEDBACK
CUSTOMER RELATIONSHIP MANAGEMENT
CUSTOMER SATISFACTION
CUSTOMER SERVICE
FRONT OFFICE
BIG DATA
DATA ANALYSIS
OPERATIONS
PLANNING

الهوايات

  • Listening To Music