Akalanka Amarasinghe, Senior Operations Analyst

Akalanka Amarasinghe

Senior Operations Analyst

Health Recon Connent PLC

Lieu
Émirats Arabes Unis - Dubaï
Éducation
Etudes secondaires ou équivalent, Business And Marketing
Expérience
5 years, 5 Mois

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Expériences professionnelles

Total des années d'expérience :5 years, 5 Mois

Senior Operations Analyst à Health Recon Connent PLC
  • Etats Unis - Texas
  • septembre 2021 à avril 2024

America (Remote) Created custom reports and visualizations to support decision-making processes. Devised modeling and measuring techniques using statistical and engineering methods.
Contact
Address Al Nahda, Dubai, UAE 1 100 Phone Incorporated big data analysis techniques into operations planning, processing Two terabytes of data to expose predictable trends and likely outcomes

Customer Service Executive à Speed Water Systems Pvt. Ltd
  • Sri Lanka - Colombo 8
  • décembre 2022 à décembre 2023

Increased efficiency and team productivity by promoting operational best practices. Trained new personnel regarding company operations, policies and services. Managed over 1000 customer calls per day and increased saled by 2% in evey moths

Customer Service Representative à 90 F Weddings
  • Sri Lanka - Colombo 10
  • décembre 2022 à décembre 2023

Contributed to sales growth by upselling products and services based on individual customer requirements. Increased efficiency and performance by monitoring team member productivity and providing feedback.

Team Lead - Customer Relations à Orange Electrical - IT
  • Sri Lanka - Maharagama
  • avril 2021 à janvier 2023

Managed company affairs and dailyadministrative tasks, ensuring efficient operations and adherence to established procedures.

Handled incoming and outgoing communications, including phone calls and emails, promptly and professionally.

Liaised with external parties to facilitate smoothinteractions and maintain high levels of service and satisfaction.

Prepared documents, invoices, and othermaterials as required, maintaining accurate records and databases to support business operations.

Managed stock levels for office supplies, ordering as required to ensure availability and support operational needs.

Assisted in scheduling meetings and appointments, providing support to the wider team as needed.

Front Office Executive à Elcardo Industries (Pvt) Ltd.
  • Sri Lanka - Colombo 6
  • décembre 2018 à décembre 2021

Responded promptly to customer inquiries and concerns via phone calls, managing high volumes of inbound and outbound calls. Managed over 1000 customer calls per day and increased saled by 2% in evey moths Maintained accurate records of customer interactions and transactions, providing up-to-date product and service information to customers. Escalated customer issues to appropriate department or manager as needed, ensuring prompt resolution and customer satisfaction. Maintained positive and professional attitude in all customer interactions, consistently meeting or exceeding performance targets for call volume and resolution time. Adapted to new technologies and processes, participating in training and development programs to improve customer service skills and knowledge.

Team Lead - Customer Relations à Orange Electrical
  • Sri Lanka - Colombo 10
  • janvier 2021 à août 2021

Éducation

Etudes secondaires ou équivalent, Business And Marketing
  • à Sri Lanka Institute Of Information Technology
  • mars 2024
Diplôme, Higher Diploma
  • à Sri Lanka Institute of Marketing (SLIM)
  • mai 2023
Diplôme, Preliminary Certificate in Marketing
  • à Sri Lanka Institute of Marketing (SLIM)
  • juillet 2019

Specialties & Skills

COMMUNICATIONS
CONSTRUCTIVE FEEDBACK
CUSTOMER RELATIONSHIP MANAGEMENT
CUSTOMER SATISFACTION
CUSTOMER SERVICE
FRONT OFFICE
BIG DATA
DATA ANALYSIS
OPERATIONS
PLANNING

Loisirs

  • Listening To Music