Senior Operations Analyst
Health Recon Connent PLC
Total years of experience :5 years, 5 Months
America (Remote) Created custom reports and visualizations to support decision-making processes. Devised modeling and measuring techniques using statistical and engineering methods.
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Address Al Nahda, Dubai, UAE 1 100 Phone Incorporated big data analysis techniques into operations planning, processing Two terabytes of data to expose predictable trends and likely outcomes
Increased efficiency and team productivity by promoting operational best practices. Trained new personnel regarding company operations, policies and services. Managed over 1000 customer calls per day and increased saled by 2% in evey moths
Contributed to sales growth by upselling products and services based on individual customer requirements. Increased efficiency and performance by monitoring team member productivity and providing feedback.
Managed company affairs and dailyadministrative tasks, ensuring efficient operations and adherence to established procedures.
Handled incoming and outgoing communications, including phone calls and emails, promptly and professionally.
Liaised with external parties to facilitate smoothinteractions and maintain high levels of service and satisfaction.
Prepared documents, invoices, and othermaterials as required, maintaining accurate records and databases to support business operations.
Managed stock levels for office supplies, ordering as required to ensure availability and support operational needs.
Assisted in scheduling meetings and appointments, providing support to the wider team as needed.
Responded promptly to customer inquiries and concerns via phone calls, managing high volumes of inbound and outbound calls. Managed over 1000 customer calls per day and increased saled by 2% in evey moths Maintained accurate records of customer interactions and transactions, providing up-to-date product and service information to customers. Escalated customer issues to appropriate department or manager as needed, ensuring prompt resolution and customer satisfaction. Maintained positive and professional attitude in all customer interactions, consistently meeting or exceeding performance targets for call volume and resolution time. Adapted to new technologies and processes, participating in training and development programs to improve customer service skills and knowledge.