ديمة بشار

Major Topics Covered in HRM Diploma Program include:  HR/personnel managers and specialists; the HR/personnel department, its functions, staff and roles. HR/personnel policy and strategy. Scientific management, O & M studies, work studies, efficiency.  Manpower planning, strategy, job analysis, job descriptions, job structure and design, workgroups. Organizational structures, forms, charts, spans of control. Management roles, forecasting, budgeting.  Recruitment and selection, advertising, applications, interviews, induction, training & employee development, assessments; remuneration policy, employment packages. Responsibility, culture.  Effective communication: horizontal, vertical, principles, oral, written. Safety in the workplace, security, staff welfare, medical facilities, health, accident prevention. Promotion, resignations, retirements.  Industrial relations: trade unions, staff associations, collective bargaining, joint consultation. Motivation: theory, management style, delegation; counselling, discipline, grievance procedures.  HR/personnel records, labour turnover, stability index, payroll, promotion, equal opportunity policy, flexitime. Computers and IT in the HR/personnel department, data protection. Learning organizations. Major Topics Covered in Business Communication Diploma Program:  Principles and benefits of effective communication, internal and external needs; removing barriers, two-way flows; feedback, the grapevine. Channels: oral, written, visual, electronic. Charts and graphs.  Communications concerning employment, promotion, employee specifications, staff matters and relationships. Lines of communication: vertical and horizontal, trust, teamwork. Letters of complaint.  Business letters, good English, lay out, composition, grammar, language, style. Sales letters, literature: catalogues, pamphlets, follow-ups, circulars, announcements, advertisements. Equipment.  Enquiries, quotations, orders, payments; design of forms; business documents: invoices, credit notes, features and accuracy; produced manually and by computer. Financial terms and expressions.  Meetings: formal and informal, preparing notices, agendas, minutes; employment interviews, induction and training; reports; research. Dictating, drafting, preparing and despatching letters, filing.  Telecommunications, computer mediated communication, technology, telephones, SMS, email. Data and information, making copies, security, word processing, DTP. Broadband, websites, LANs. Administrator/Personal Assistant/Secretary/HR Officer Administrator/Personal Assistant/Secretary/HR Officer Administrator/Personal Assistant/Secretary/HR Officer

English Literature BA from Damascus Faculty of Literature.