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Dimple Mulani, Customer Service Officer

Dimple Mulani

Customer Service Officer·VFS Global

United Arab Emirates

Diploma, International Business

Work experience

Total years of experience: 1 years, 6 months

Customer Service Officer

February 2015 - November 2015

VFS Global

Dubai, United Arab Emirates

February 2015 - November 2015

Document scrutiny and collection for visa processing
Handling customer/applicant queries personally or via e-mail, telephone
Maintain and record all application data
Handling of cash and bank related transactions, if assigned
Ensuring all administration and logistics of passport delivery to consulate / applicant / logistic company, etc.
Company industry:
Other Business Support Services
Job role:
Customer Service and Call Center

Admin Assistant

August 2014 - January 2015

Morning Star Freight Services LLC

Dubai, United Arab Emirates

August 2014 - January 2015

Input document data into the standard registers ensuring that the information is accurate and up to date
Answer and direct phone calls and provide general support to visitors.
Organize and schedule meetings and appointments.
Maintain electronic and hard copy filing system
Assist in resolving any administrative problems.
Other tasks as requested by management.
Company industry:
Distribution, Supply Chain & Logistics
Job role:
Administration

Sales Promoter

September 2014 - October 2014

Jacky’s Electronics – Gitex Shoppers

Dubai, United Arab Emirates

September 2014 - October 2014

Guiding and assisting customers about their purchasing decisions.
Distribute flyers, brochures and create new sales opportunities.
Promoting and selling the product with a sense of passion.
Working as a team player to ensure each customers receives the best service.
Company industry:
Sales Outsourcing
Job role:
Sales

Sales Promoter

January 2014 - February 2014

Samsung Electronics

Dubai, United Arab Emirates

January 2014 - February 2014

Greeting the customers.
Demonstrate and promote the product.
Providing the customers with as much information possible.
Answer any queries of the customer.
Identifying the interest and understand customers needs and requirements.
Company industry:
Sales Outsourcing
Job role:
Sales

Education

London American City College

September 2015

September 2015

Diploma, International Business

United Arab Emirates

Specialization in International Business
View attachment

Gulf Indian High School

March 2013

March 2013

High school or equivalent, Commerce

United Arab Emirates

View attachment

Skills

Customer Service
Expert
Customer Service
Expert
Leadership
Expert
Leadership
Expert
Office Coordination
Expert
Office Coordination
Expert
Team oriented
Expert
Team oriented
Expert
Microsoft Office
Expert
Microsoft Office
Expert
COMMUNICATION SKILLS
Intermediate
COMMUNICATION SKILLS
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
DELIVERY
Intermediate
DELIVERY
Intermediate
EMAIL
Intermediate
EMAIL
Intermediate
LOGISTICS
Intermediate
LOGISTICS
Intermediate
MICROSOFT POWERPOINT
Intermediate
MICROSOFT POWERPOINT
Intermediate
TELEPHONE SKILLS
Intermediate
TELEPHONE SKILLS
Intermediate
Customer Service
Expert
Customer Service
Expert
Leadership
Expert
Leadership
Expert
Office Coordination
Expert
Office Coordination
Expert
Team oriented
Expert
Team oriented
Expert
Microsoft Office
Expert
Microsoft Office
Expert

Languages

English

Expert

Hindi

Expert