Dina Elhalwagy

• Working with teachers and students to integrate technology into the written curriculum
• Provide training for all teachers and staff on use of MacBook’s, iPads, and other software applications, which include, Rediker Administrator’s Plus, Rubicon Atlas, Weebly and MAPS
• Assist in the auditorium with sound, lighting and any technology needs during assemblies, concerts and school wide events
• Setup and support all student information system functions including scheduling, grading, report cards, enrollment and attendance
• Responsible for student information system maintenance including backup and restore, system implementation, configuration and software upgrades
• Provide training for Student Information System end users
• Responsible for coordinating MAPS (Measure of Academic Progress) standardized testing including registering students, allocating resources, scheduling, proctoring and providing accurate reports of student data
• Responsible for administering Rubicon Atlas functions including adding and updating teacher information, adding courses to teachers and editing user privileges
• Assist the website coordinator with updating the school website content and layout
• Support and provide training for end users of all educational software systems and applications

• Conduct sales demonstrations of Yardi Portal and Content Management System (CMS), alongside VP of Sales, to SMB and large clients in real estate industry.
• Chosen to attend Yardi Advanced Solutions Conference (YASC), in Washington DC, to present Condominium module to existing clients, selling condominium features of Yardi Portal.
• Ensure optimal client satisfaction with Yardi products, by up-selling customized features related to specific client needs.
• Managing the execution of 30+ web-related Portal projects and marketing websites leading to successful implementation.
• Work closely with all levels of management and staff to address software issues in an articulate and effective manner, following standard procedures.
• Train existing and new clients in the use of the Portal product.
• Responsible for project management duties through all phases of client relationship, i.e. coordinating with client, technical resources, and support personnel.
• Regularly communicating with clients to review account related performance measurements, resolve outstanding issues, plan for upcoming events and field client requests.
• Coordinating with technical personnel as needed to meet client needs, while managing client expectations to prevent overload or missed deadlines.
• Successfully completed training on Yardi Portal product at head office in Santa Barbara, California.
• Engaged with Yardi Portal CMS for content creation, editing and other essential web maintenance functions.
• Assisted with the setup of an environment for Canadian Payment Processing with Yardi Portal and Yardi Voyager accounting software for testing purposes.
• Actively learning and maintaining working knowledge of complete capabilities of all Yardi suite of products and any additional services added to date.
• Documenting bugs, entering cases in CRM, and capturing ideas and requirements that will improve the products and services.

• Designed and created 25 training videos, using Camtasia Studio, which were presented to customers for optimal learning.
• Updated website content and created brochures and pamphlets for marketing purposes to increase product awareness to potential customers.
• Created MS PowerPoint presentations displaying features of products and services.
• Generated customer requirement specifications, system documentation and other project deliverables using MS Office applications.
• Prepared and executed formal test plans for customer acceptance testing procedure using MS Excel.
• Worked with engineering teams and other resources to analyze functional and technical requirements for software applications.
• Designed, implemented and tested software modules for flight simulation software.
• Delivered software to specification and on a timely manner with minimal supervision.

• Developed interactive multimedia resource materials for department’s Job Search Skills web based training.
• Produced scripts, filmed, refined and edited video footage using Adobe Premiere Pro 1.5.
• Designed graphics incorporated in the videos using Adobe Creative Suite Software.
• Uploaded training videos to department’s website using CMS and FTP.

• Designed and implemented a database using MS Access for file storage, which was adopted company-wide.
• Assembled an online user manual for execution on the system using HTML Workshop.
• Implemented and tested sheet metal forming simulation software to meet industry requirements.
• Enforced quality assurance of the software application by preparing test plans and bug reports.