IT Systems Administrator
GEMS American Academy
Total years of experience :22 years, 9 Months
• Working with teachers and students to integrate technology into the written curriculum
• Provide training for all teachers and staff on use of MacBook’s, iPads, and other software applications, which include, Rediker Administrator’s Plus, Rubicon Atlas, Weebly and MAPS
• Assist in the auditorium with sound, lighting and any technology needs during assemblies, concerts and school wide events
• Setup and support all student information system functions including scheduling, grading, report cards, enrollment and attendance
• Responsible for student information system maintenance including backup and restore, system implementation, configuration and software upgrades
• Provide training for Student Information System end users
• Responsible for coordinating MAPS (Measure of Academic Progress) standardized testing including registering students, allocating resources, scheduling, proctoring and providing accurate reports of student data
• Responsible for administering Rubicon Atlas functions including adding and updating teacher information, adding courses to teachers and editing user privileges
• Assist the website coordinator with updating the school website content and layout
• Support and provide training for end users of all educational software systems and applications
• Conduct sales demonstrations of Yardi Portal and Content Management System (CMS), alongside VP of Sales, to SMB and large clients in real estate industry.
• Chosen to attend Yardi Advanced Solutions Conference (YASC), in Washington DC, to present Condominium module to existing clients, selling condominium features of Yardi Portal.
• Ensure optimal client satisfaction with Yardi products, by up-selling customized features related to specific client needs.
• Managing the execution of 30+ web-related Portal projects and marketing websites leading to successful implementation.
• Work closely with all levels of management and staff to address software issues in an articulate and effective manner, following standard procedures.
• Train existing and new clients in the use of the Portal product.
• Responsible for project management duties through all phases of client relationship, i.e. coordinating with client, technical resources, and support personnel.
• Regularly communicating with clients to review account related performance measurements, resolve outstanding issues, plan for upcoming events and field client requests.
• Coordinating with technical personnel as needed to meet client needs, while managing client expectations to prevent overload or missed deadlines.
• Successfully completed training on Yardi Portal product at head office in Santa Barbara, California.
• Engaged with Yardi Portal CMS for content creation, editing and other essential web maintenance functions.
• Assisted with the setup of an environment for Canadian Payment Processing with Yardi Portal and Yardi Voyager accounting software for testing purposes.
• Actively learning and maintaining working knowledge of complete capabilities of all Yardi suite of products and any additional services added to date.
• Documenting bugs, entering cases in CRM, and capturing ideas and requirements that will improve the products and services.
• Designed and created 25 training videos, using Camtasia Studio, which were presented to customers for optimal learning.
• Updated website content and created brochures and pamphlets for marketing purposes to increase product awareness to potential customers.
• Created MS PowerPoint presentations displaying features of products and services.
• Generated customer requirement specifications, system documentation and other project deliverables using MS Office applications.
• Prepared and executed formal test plans for customer acceptance testing procedure using MS Excel.
• Worked with engineering teams and other resources to analyze functional and technical requirements for software applications.
• Designed, implemented and tested software modules for flight simulation software.
• Delivered software to specification and on a timely manner with minimal supervision.
• Developed interactive multimedia resource materials for department’s Job Search Skills web based training.
• Produced scripts, filmed, refined and edited video footage using Adobe Premiere Pro 1.5.
• Designed graphics incorporated in the videos using Adobe Creative Suite Software.
• Uploaded training videos to department’s website using CMS and FTP.
• Designed and implemented a database using MS Access for file storage, which was adopted company-wide.
• Assembled an online user manual for execution on the system using HTML Workshop.
• Implemented and tested sheet metal forming simulation software to meet industry requirements.
• Enforced quality assurance of the software application by preparing test plans and bug reports.
Obtained second place award from the IBM Toronto Lab for Excellence in contributing to the Software Engineering Senior Thesis group project; Received the “Dean Hoda Elmaraghy Engineering Award”, a university entrance scholarship for outstanding academic achievement for women in engineering;