Shop Supervisor
Sephora middle East
Total years of experience :17 years, 4 Months
Maintain the excellent customer service and customer satisfaction at all the time.
Ensure that the store operations are running smoothly.
Action plans for achieving the store KPIs on daily, weekly and monthly basis.
Team motivation, coaching, training and action plan for the development
Provide the instant constructive feedback and follow up on the improvement.
Stock management .
Weekly and monthly reports are well prepared and shared with the top management.
Driving the sale to achieve the target.
Mentain the high level of the customer service
Manage the store operations
Stock management
People management
-maintain the standard level on the shop floor by followig the cv and the guide lines
-maintain the high standard level of the customer service
-prepare my dept for thestock annual stock take
-giving the feed back to the store manager about the team member as well as the stock level
-train my new staff
-mimize the stock loss
I joined Ain Shams universiy in 1995 in Education faculty History department untill 2000 and i got bachelors degree with the result of very good and I worked in Egypt as a teacher of History subject and I have the graduation certificate
Degree: Bachelor of Arts & Education (History Division) Year of Graduation: 2000 University: Ain Shams University, Egypt Grade: Very good