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Dina Saad, Quality Audit Supervisor

Dina Saad

Quality Audit Supervisor ·Jumia Egypt

Egypt

Bachelor's degree, Media / theatre dpt.

Work experience

Total years of experience: 15 years, 1 months

Quality Audit Supervisor

March 2018 - Present

Jumia Egypt

Cairo, Egypt

March 2018 - Present

Company industry:
Internet & E-commerce
Job role:
Quality Control

Customer Experience Team Leader

January 2018 - March 2018

Jumia

Cairo, Egypt

January 2018 - March 2018

Company industry:
Internet & E-commerce
Job role:
Administration

Customer Service Team Leader

January 2017 - December 2017

Jumia

Egypt

January 2017 - December 2017

Company industry:
Internet & E-commerce
Job role:
Administration

Customer support team

September 2014 - December 2016

Jumia

Cairo, Egypt

September 2014 - December 2016

Company industry:
Internet & E-commerce
Job role:
Customer Service and Call Center

Marketing coordinator

September 2013 - May 2014

Cleopatra Foods

Cairo, Egypt

September 2013 - May 2014

coming up with ideas for new products
market research

Company industry:
FMCG
Job role:
Marketing and PR

marketing specialist

April 2012 - May 2014

My Way Egypt

Cairo, Egypt

April 2012 - May 2014

market research and segmentation
coming up with ideas and plans for new products
revising the monthly catalogue
following up on new products in the market, identifyng problems and solve them

Company industry:
Other Business Support Services
Job role:
Marketing and PR

call center agent

April 2011 - August 2011

mobinil

Cairo, Egypt

April 2011 - August 2011

attending to customer's questions and problems
handling frustrated customers and providing quality customer care
communicating new offers to customers

Company industry:
Telecommunications
Job role:
Customer Service and Call Center

operator

June 2008 - September 2008

My way

Other

June 2008 - September 2008

welcoming customers
answer their inquiry

Company industry:
Sales Outsourcing
Job role:
Administration

customer service

May 2007 - September 2007

My Way

Other

May 2007 - September 2007

solving customers problems through the phone or face to face

Company industry:
Sales Outsourcing
Job role:
Customer Service and Call Center

Education

B.Sc.of Media – Theatre Department – College of Education, Ain Shams University.

July 2010

July 2010

Bachelor's degree, Media / theatre dpt.

Egypt

GPA (percentage): 72%

GPA (percentage): 72%

1) Summer training in My way (2006) : (Three months) as an operator. 2) Summer training in My way (2007) : (Three months) as a customer service. 3) Training as a Theatre Specialist at: - Ansaf serry - Secondary School. HelmietElZaitoun – Preparatory School. Intro to Human Resources Management course ICDL Certificate acquired

Skills

Organizational Skills
Expert
Organizational Skills
Expert
Customer Service
Expert
Customer Service
Expert
Marketing
Expert
Marketing
Expert
Problem Solving
Expert
Problem Solving
Expert
Microsoft office
Intermediate
Microsoft office
Intermediate
Organizational Skills
Expert
Organizational Skills
Expert
Customer Service
Expert
Customer Service
Expert
Marketing
Expert
Marketing
Expert
Problem Solving
Expert
Problem Solving
Expert

Languages

English
Intermediate

Training and Certifications

Certifications
ICDL
misr learn
Oct 2010 - Dec 2010
Marketing course
ITTI
May 2012 - Jun 2012

Hobbies

  • reading , swimming , travelling, exploring new things