Dina Serhan, Head Of Marketing

Dina Serhan

Head Of Marketing

Sharaf Retail - Sharaf Group

Location
United Arab Emirates - Dubai
Education
Master's degree, Marketing and Communication
Experience
15 years, 6 Months

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Work Experience

Total years of experience :15 years, 6 Months

Head Of Marketing at Sharaf Retail - Sharaf Group
  • United Arab Emirates - Dubai
  • My current job since July 2019

Concept/brand: Adventure HQ
Lead the marketing and ecommerce teams
Craft strategies for all Marketing teams, including Digital, Advertising, Communications and Creative
Develop and implement integrated marketing campaigns across ATL, BTL and digital
Prepare and manage monthly, quarterly and annual budgets for the Marketing department
Set, monitor and report on team goals
Work closely on the Design branding, positioning and pricing strategies
Launched the new Adventure HQ website as well as always being on top of the analytics, data, web traffic, etc.
Launched a new product for the company called Adventure XP
Analyze consumer behavior, footfalls, website traffic, conversions and more to determine customer personas based on strong data
Measure campaigns’ results and keep on optimizing based on trends
Identify opportunities to reach new market segments and expand market share
Coordinate sales and marketing efforts to boost brand awareness
Participate in the quarterly and annual planning of the Group’s board of directors objectives
Conduct weekly analytical and insights meeting with the different heads of department and store managers
Make sure that all stakeholders are on the same page in order to ensure good results and meet the brand’s objectives
Identify potential franchise opportunities in the region
Develop a loyalty program for Adventure HQ based on past data and analytics

Marketing Manager at Landmark Group
  • United Arab Emirates - Dubai
  • October 2016 to June 2019

- Plan marketing and branding objectives.
- Expand product solutions and offerings.
- Work with multinational agencies on the brand communication and strategy
- Oversee creation and delivery of press releases, advertisements, and other marketing materials.
- Take part in seasonal photo shoots
- Prepare marketing strategies alongside the Head of Marketing.
- Analyze market trends and recommend changes to marketing and business development strategies based on analysis and feedback.
- Prepare and adhere to budgets.
- Ensure brand messages are consistent.
- Gather and analyze customer insight.
- Nurture and enrich all external perceptions of the company and growth of market share.
- Engage consumers on social media.
- Deepen relationships with all media to ensure the most effective messaging and positioning of the organization.
- Lead all areas of content generation and production across all media platforms.
- Take calculated risks based on data-driven analytics.
- Drive overall CRM (Shukran program) and direct marketing.
- Engage other organizations within the community.
- Collaborate with shops and territories to develop strategic partnership activities and implement the execution framework and strategic plan on identified opportunities.
- Lead a marketing team that develops and executes new concepts, business models, channels and partners to position business as innovator and leader.

Regional Marketing Team Leader at Azadea
  • Lebanon - Beirut
  • July 2015 to September 2015

• Establish strategies for raising the brand awareness and driving traffic to the stores
• Entrepreneurial and commercial thinking
• Supervising local teams’ in different market and making sure they implement the strategy with the necessary plans
• Developing plans and implementing promotional programs to publicize and promote various activities, events and/or items, as well as establishing methods for increasing participation in such events
• Monitoring and reviewing regularly the performance of the marketing, corporate communication and graphic design teams so that any problem is rectified and any potential cost/revenue opportunity is capitalized in a timely manner
• Maintaining awareness of best practice techniques and tools in the area of marketing management so that the department continues to deliver planned marketing initiatives in a timely manner
• Liaising with Brand Managers, Country Managers, franchisors and media suppliers to ensure proper planning, implementation and monitoring of marketing activities
• Ensuring brand image’s standards of advertising and marketing are adhered to at all times
• Assisting in recruiting, training, motivating and evaluating my team to ensure that the department has the necessary skill base and that staff are optimally motivated and enabled to maximize their potential and contribution to the company
• Providing instructions and guidance to the marketing team
• Keeping the team motivated towards achieving the set goals of the department
• Conducting market trips to ensure proper support to the countries and enhances self market knowledge

Marketing Supervisor at Medgulf
  • Lebanon - Beirut
  • June 2011 to June 2015

• Marketing Strategies and implementation
• Developing solid understanding & strategies for the brand, market and consumer.
• Strategic Media Planning for effective communication campaigns.
• Creative implementations regarding BTL materials and policies within the company
• Branding
• Processing marketing tactics to lift ROI and boost brand’s image and position.
• Ensuring appropriate ATL&BTL media mix for plan implementation & manage budget allocation.
• Analyzing, identifying & managing opportunities for boosting company’s position.
• Managing the Marketing Department composed of 3 persons including creative personnel
• Organizing with great success events, seminars, press conferences in a short amount of time
• Organizing internal events and a football team for the company in order to create awareness and encourage sports

Communication Manager at Reflections
  • Lebanon - Beirut
  • April 2009 to June 2011

• Marketing & Media planning presentations.
• Strategies for effective communication campaigns.
• Harmonizing between market and communication objectives.
• In-depth analysis for the competition
• Client Servicing for Clients like Medgulf, Horizon development, Qualco contracting, etc.
• Managing a team of 5 account executive
• Coordinating with the creative department in order to come out with the best communication plan
• Organizing launching events

Senior Client Servicing Executive at Spirit
  • Lebanon - Beirut
  • December 2007 to April 2009

• Managing clients like: BMW. Renault, Kamishibai, Tannourine, Sunrise Hills real estate
• Marketing and communication Plans
• Organizing launching events
• In-depth analysis for the clients’competition

Education

Master's degree, Marketing and Communication
  • at ESA
  • September 2012
Bachelor's degree, Advertising and Marketing
  • at USJ
  • June 2007
High school or equivalent, Economics
  • at Lycee Franco-Libanais
  • June 2004

Specialties & Skills

Team Spirit
Professionalism
Leadership
team work
communication
leadership
digital marketing
marketing management
marketing strategy
marketing communications

Languages

English
Expert
French
Expert
Arabic
Expert