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Dirar Mohamad Ahmad, Business Development Engineer

Dirar Mohamad Ahmad

Business Development Engineer·Thunderbeat startup

Egypt

Bachelor's degree, Electrical and Electronics Engineering

Work experience

Total years of experience: 8 years, 7 months

Business Development Engineer

July 2021 - Present

Thunderbeat startup

Cairo, Egypt

July 2021 - Present

Worked on developing the business concept as well as the development path for the business direction.
Coordinated marketing campaigns and data analyses with leading marketing entities.
Worked closely with the website developing entity on the website of the Business from a content, design and material standpoints. Worked in coordinating efforts of taking the business concept further with entities in many countries in the middle east region.

Company industry:
1344
Job role:
Administration

Customer Support Agent USA

October 2020 - July 2022

Teleperformance - Egypt

Cairo, Egypt

October 2020 - July 2022

- Filtered out for leading agents team after a track record of high achievement.
-Gained Soft skills regarding dealing with customers, knowing their psychological state,
understanding their preferences, and handling their concerns and requests with skills.
- related to communication, the form of speech as well as dealing with and processing
information.
- Gained Product knowledge of the companies client and a basic introduction to their daily
operations for the sake of becoming a contributing business agent.
- Started as a fresh tracking agent for Teleperformance's client in the united states (a
world-leading company in logistics). conducted operations for one month displaying
competitive work ethics and conduct.
Was upgraded to the Universal department with a wider functionality scope than the
earlier department, currently conducting functions that provide a brighter insight and
understanding of our client's business and logistics operations.
Continuously achieving high key performance indicators records, with 100% attendance
and adherence, 4/5 record in customer evaluations and feedback, 94% accuracy in
operations and 91.5% average in regular performance assessments.
Resolving office-related issues according to predetermined procedures. and constantly
elaborating my knowledge and skillsets through daily operations as well as our internal
knowledge base.

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Support Services

Co-Founder , Product developer , and main support Engineer

October 2016 - March 2019

BlueBox

Khartoum, Sudan

October 2016 - March 2019

BlueBox is a startup that utilizes technology to eliminate counter-intuitive practices within the community. It was able to come up with unique solutions that are currently branded projects some of which were already executed and others waiting to see light including ThunderBolt CMP, Giad Central Management Platform, BlueBox Customer Flow Management System, Fi Taregak database gathering platform, Fi Taregak Cargo as well as our most recent project Tarha. BlueBox startup has been established by myself together with the efforts and knowledge of Engineer Dirar Eihab, the establishment meeting was held during October of 2016.

After launching the startup I contributed in the following fields:

- Product development,
- Supply Management,
- Electronics devises configuration and design.
- Product design.
- Business Development
- Marketing
- Customer support
- Customer relations

Company industry:
Installation & Technical Services
Job role:
Administration

Fast Zone

May 2016 - July 2018

Fast Zone

Khartoum, Sudan

May 2016 - July 2018

- Carried out Site Surveying for the purpose of designing various low current systems for
numerous institutions in Sudan including, Coffea Factory, National Security
Headquarters, various branches of Nile Bank, and Baraka Bank.
- Coordinated installation of many of those systems in a number of branches of Nile Bank,
Baraka Bank and many other governmental facilities.
- Attended meetings of coordination with subcontractors and contractors as well as
owners of projects or businesses.
- Implemented Designed systems in numerous branches of Nile bank, Baraka Bank, Saudi
Airlines Sudan and Buildings belonging to National Security.
- Maintained positive customer relations and Increased customer loyalty through a
relentless pursuit of resolutions to problems arising from \[ Qmatic Middle East Supply
and Support\], protecting company reputation and loyal client base.
- Carried out tasks outside of my scope of responsibility to assure the overall harmony
and integrity of my institution.

Company industry:
Electrical Engineering
Job role:
Electrical Engineering

Education

The University of Nottingham

July 2016

July 2016

Bachelor's degree, Electrical and Electronics Engineering

Malaysia

GPA (percentage): 49%

GPA (percentage): 49%

Second Class division two. Honors Degree
View attachment

Skills

Projects Coordination
Expert
Projects Coordination
Expert
Sales and Marketing
Expert
Sales and Marketing
Expert
Business Development
Expert
Business Development
Expert
Business Planning
Expert
Business Planning
Expert
Technical Support
Expert
Technical Support
Expert
marketing
Beginner
marketing
Beginner
web development
Intermediate
web development
Intermediate
agile project management
Intermediate
agile project management
Intermediate
Networking
Intermediate
Networking
Intermediate
sales
Expert
sales
Expert
Managment
Expert
Managment
Expert

Languages

Arabic
Native Speaker
English
Expert

Recommendations

Dirar Eihab

Mar 2020

Mar 2020

ShareHolderColleague

To whom it may concern BlueBox is a startup that utilizes technology to eliminate counter-intuitive practices within the community. It was able to come up with unique solutions some of which were already executed and others waiting to see light. It has been established by myself together with the efforts and knowledge of Engineer Dirar, the establishment meeting was held during October of 2016. Engineer Dirar has been fairly active in all the departments of the startup generally, he contributed significantly in developing each and every brand of our organization and proposed ideas that transformed into functioning prototypes. He was especially active in customer support and general relations as he has unique communication skills and abilities, that could be utilized for future solutions and dealings. He developed techniques of support, and sales that got each and every user of our very first platform to appreciate the product and turned a software solution into an organizational shift platform for small and medium-sized enterprises. Such contributions together with his groundbreaking attitude and intuition helped to counter numerous troubles at a phase of time when the country has been at the pinnacle of corruption and witnessed compounding deficiencies in organizational measures and the regime undergoing power deterioration and withdrawal symptoms, causing extremely unreasonable decisions and selfish attitudes to arise. I have no doubt he is a suitable candidate for the program of interest number of perspectives; his leadership potential, enthusiasm, will create positive changes, knowledge and availability of established infrastructure and positivity will be a great contribution from on one hand, and the fact that the region has been undergoing international pressures as well as internal disorganization as a product of years of corruption, on the other hand, is one aspect of his suitability, therefore, it’s of my utmost pleasure to recommend him for the program.

Hobbies

  • Presentaitons
    A hobby that I'm yet to properly develop.
  • Football
    If CR7 is 100 at his peak I was no less than 85 at mine