Senior IT Specialist
United Nation Educational, Scientific and Cultural Organization UNESCO
Total years of experience :17 years, 0 Months
Computer Skills:
• Computer assembling and maintenance.
• Troubleshooting hardware and software problems.
• Installing and configuring the peripherals, components and drivers.
• Installing software and application to user standards.
• Deep knowledge of printer and cartridge refilling.
• Installed Hard disks, Floppy drives, CD Drives, Sound Blaster cards, CPU, Memory, Power supply unit, Network card, Video graphics card, Hard disk controller card on PC systems
• On line Support to customers concerning their computer problems
Network Skills:
• Managing and Maintaining the Servers, PC’s, Routers and Switches.
• Configuring, Managing and Maintaining Networking Equipments.
• Network processing, centralized and distributive network connection.
• Installing, configuring and administering network technologies.
• Backup Management, Reporting and Recovery.
• Virus Protection and Eradication.
• Configuring and troubleshooting Microsoft Outlook.
• Installing configuring administrating software applications.
• Providing training about Microsoft Server 2008 and Client OS Windows 7.
• Providing Training of troubleshooting of Computer Hardware Devices.
• Created and deployed desktop images using Symantec Ghost.
• Preparing monthly work status report and updating technology specific documents.
• Responsible for designing and implementation of customers network infrastructure.
• Help negotiate hardware, software, and circuit contracts for customers.
1. Provides specialized assistance to internal sales personnel and our customers by acting on a variety of requests including, but not limited to quotes, sample requests, pricing related projects, vendor contact and other sales related activities that will support sales associates in achieving their targets.
2. Assist in the development of customers and corporates presentations as required.
3. Serve as a member and contributor for the customer specific teams
4. Coordinate communication of all customer-related issues to sales manager and sales director, to ensure seamless flow of information.
5. Additional possible projects include preparing support materials for sales calls; contacting vendors to request sample products for customers; performing internet research; handling sales rep follow-up calls; system clean-ups; mailings and mail merges; and performing a variety of clerical functions and data entry.
6. Submit and track the cement bags samples.
7. Assist in updating internal forecasts of cement price in around area
8. Creates and generates reports and develops presentations to be used in sales meetings.
9. Work closely with internal cross-functional partners (marketing, customer development, supply chain, etc.) to ensure responsiveness to customer requests
10. Track customer sales by division and provide analysis for the purposes of forecasting, trending, presentations, accruals, rebates and internal reporting
11. Prepares statements and special billing to fulfill customer requests.
12. Lead completion of customer new item forms, promotional contracts and entering data in target account system.
13. Lead maintenance of promotional information and deduction management.
14. Performs other related duties as required or requested.
15. Coordinate with internal and customer contacts to resolve issues relating to customer pricing, terms, deductions, product cuts, late shipments and other issues.
1. Raising the daily sales orders of salespoint's e-voucher & voucher cards.
2. Handling our salesmen requests of the e-voucher & cards.
3. Hitting daily sales targets.
4. Maintaining good sales points relations
5. Tracking the salesmen's dialy visiting to the salespoints.
5. Answering sales points telephone queries.
6. Producing dialy and monthly sales reports and present it in diagrams and flowcharts for each sales men and whole business.
7. Growing the business to reach the maximum targets.
8. Maintaining sales points records.
1. Supervise the dialy sales process of credit cards voucher.
2. Serve the customer's problems.
3. Answering the customer's quaries.
4. Billing the dialy sales of the salesmen.
Entry the data of new SAYGA customer's