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Dirk Jungnickel, Senior VP

Dirk Jungnickel

Senior VP·Business Analytics & Big Data du/EITC

United Arab Emirates

High school or equivalent, Physics

Work experience

Total years of experience: 30 years, 7 months

Senior VP

September 2013 - Present

Business Analytics & Big Data du/EITC

United Arab Emirates

September 2013 - Present

is a multiple award-winning telecommunications service provider serving around 9 million individual customers with its
mobile, fixed line, broadband internet, and Home services over its 4G LTE network. http://www.du.ae
* Following on from the creation and management of an Operational Intelligence team, this led to progression into a Senior
VP position, to head up the complete set-up of a centralised Business Analytics & Big Data function.
* Reports directly to CEO and build up a strong cross-functional capability consisting of full-time employees, contractors and
external vendors. Manage a yearly CAPEX budget of around $3m-$4m.
* Oversees the design, development and implementation of the entire solution architecture, including BA and Data Science
Job role:
Management

Programme Manager

May 2007 - September 2007

Swisscom

United Arab Emirates

May 2007 - September 2007

is Switzerland’s leading telecom provider, with over 20, 000 employees and a generated turnover of CHF 11’643 Mio in
2016, took up position to handle delivery management for outsourcing deal. http://www.swisscom.ch
* During this time, made a strategic move back to Europe and handled the delivery management for a new outsourcing deal
with leading Swiss bank, successfully taking on their global ICT infrastructure on a managed service basis.
Company industry:
Telecommunications
Job role:
Management

Senior VP

October 2007 - August 2007

Management du/EITC

United Arab Emirates

October 2007 - August 2007

Appointed to head-up Corporate Programme Management Office, initially as Executive Director and within just three years,
Job role:
Management

Partner

January 2004 - April 2007

Mercer Management Consulting

United Arab Emirates

January 2004 - April 2007

Company industry:
Business Consultancy Services
Job role:
Management

Programme Manager

February 2003 - December 2003

DiamondCluster International, Mercer Management Consulting is now known as Oliver Wyman

United Arab Emirates

February 2003 - December 2003

offices in 50+ cities
across 25 countries, a global management consulting company. www.oliverwyman.com
* Headhunted to join as Managing Consultant and promoted in 2006 to Associate Partner.
* Played an instrumental role in business development and strategy execution, with involvement in the complete sale process
to secure major projects/programmes valued up to $15m.
* Ownership of multiple strategic and management consulting projects of individual value up to $1.5m.
* Initially worked on a number of Strategy projects for European Telco Operators before moving to UAE.
Key Achievements
* Managed the end-to-end development of a next generation network and IT architectural blueprint for a major central
European mobile operator, and investigated outsourcing options and re-organisation models.
* Performed a comprehensive analysis of potential expansion opportunities for incumbent operator, focused on increasing its
geo-footprint into Central European markets.
* Helped start-up a new DiamondCluster office in Dubai, contributing to consultant on-boarding and business development.
* Championed the development of a group-wide Strategic Technology Roadmap for a MENA mobile teleco operator group.
* Established the launch PMO for the market entry of two start-up operators, Nawras
Job role:
Management

Manager IT

July 2001 - November 2002

EDC

United Arab Emirates

July 2001 - November 2002

Architecture & Standards, Group3G/Quam, Germany
* Headhunted by Head of IT to lead the architecture function for the Telefonica-Sonera joint venture, set-up a European
Development Centre in Madrid, handled definition of technical framework and software process model.
* Acted as IT Project Manager for key Mobile Number Portability Project worth €12m, recruiting 85 globally distributed
resources in just one month to successfully deliver the technical implementation.
* Following the decision to shut down operations, retained to transfer and close down the new
Company industry:
Oil & Gas
Job role:
Other

Team Manager

November 1999 - June 2001

Viag Interkom

November 1999 - June 2001

Rapidly progress into role of Project/Team Manager, responsible for the directing of an Architectural Change Programme
worth 6m Euro, which involved a full infrastructure re-design to support sustainable growth.
* Led the creation of an Enterprise Data Model for O2’s core business in UML, set-up team for a new CRM solution and
managed a new eCRM team to handle the web-based Customer Self Care application.
Job role:
Management

Assistant Professor

January 1994 - January 1999

Institut für Theoretische Physik, Ruprecht-Karls-Universitä

Germany

January 1994 - January 1999

Job role:
Teaching and Academics

Research Associate

January 1992 - January 1994

Fermi National Accelerator Laboratory

United States

January 1992 - January 1994

Job role:
Research and Development

fellow

January 1989 - January 1992

Max-Planck-Institu

Germany

January 1989 - January 1992

Job role:
Research and Development

Vice President

-

-

Led the complete set-up and recruitment of a core team of seven, in addition to external contractors and consultants.
Directed up to 10 simultaneous major initiatives/programmes and provided C-level visibility, governance and insight.
Key Achievements
* Programme management of the full set-up and execution of a corporate Fixed Business Transformation, a legacy IT system
migration of several hundred thousand subscribers and nationwide fixed-line Bitstream Launch.
* Successfully established a new Operational Intelligence team to handle the measurement and analytics of main customer-
facing business processes and Key Performance Indicators, this led to role progression.
* Defined and executed a major Customer Excellence Programme to improve customer experience, this yielded a 95%
reduction in customer-generated Trouble Tickets in-breach of customer promise, increased 24hr work order completion to
95%, and reduced unsuccessful bill payment attempts by customers from 12.4% to 4.4%.
* Led the set-up, governance and PMO for Corporate Outsourcing Programme.
Job role:
Management

Education

Technische

January 1992

January 1992

High school or equivalent, Physics

Germany

Technische

January 1992

January 1992

Doctorate, Physics

Germany

Military Service, German Airforce

RWTH Aachen

January 1989

January 1989

Bachelor's degree, Physics

Germany

:

CASS Business School

January 1982

January 1982

High school or equivalent, Business Information Management

Germany

Network & Location Analytics – A Telco Big Data Case Study

Skills

BA
Expert
BA
Expert
BROADBAND
Expert
BROADBAND
Expert
BUDGETING
Expert
BUDGETING
Expert
BUSINESS DEVELOPMENT
Expert
BUSINESS DEVELOPMENT
Expert
CEO
Expert
CEO
Expert
COM
Expert
COM
Expert
CONSULTING
Expert
CONSULTING
Expert
CRM
Expert
CRM
Expert
DIRECTING
Expert
DIRECTING
Expert
NETWORKING
Expert
NETWORKING
Expert

Languages

English
Expert
German
Expert
Swedish
Expert