DIVIJA SANE

• Performed mutual fund and order reconciliation between Kuvera records and BSE MFStar systems.
• Maintained strong product knowledge by regularly reviewing training manuals, company website, and
mobile application.
• Identified operational issues and escalated them to internal teams or AMCs for timely resolution.
• Managed the BSE portal to monitor real-time transactions, orders, and NFT updates.
• Coordinated with the Vested platform for US stock transactions, troubleshooting user issues and resolving
technical glitches in collaboration with the Vested team.
• Handled Kuveras social media support channels, including Twitter, Play Store, and Facebook.
• Provided resolutions for KYC queries, transaction/order failures, CAS reconciliation, settlements, TAT
inquiries, NFTs, refunds, SIP setup or duplicate SIP concerns, mandate registrations, and NRI account
related issues.
• Utilized CAMS and KFintech portals for SOA and transaction reconciliation.
• Used Freshdesk for ticket management and Ozonetel for managing inbound and outbound customer
support calls.

• Proficient in retail banking operations encompassing customer service, account management, loan
processing and financial product guidance.
• Skilled in providing exceptional customer experiences, addressing inquiries, facilitating various banking
service. Proven ability to ensure compliance, resolve issues, and promote financial solutions tailored to
individual needs.

• Recruiting and onboarding talent, administering HR programs, ensuring compliance with policies and
regulations, conducting training, managing employee relations, and fostering a positive workplace culture.

• Proactively initiated outreach via cold calls to prospective BBA and MBA candidates, effectively
communicating program details, guiding applicants through admission processes, and achieving enrolment
targets.