Co-Founder and Client Relationship Manager
Quantum Design
Total years of experience :16 years, 4 Months
I am responsible for:
Maintaining and developing client-business relationships.
Having a strong understanding of my company's products or services and knowledge of my competition.
Developing creative solutions for existing clients, as well as pursuing new clientele opportunities.
Bridging the communication between my creative team and my clients - ensuring a smooth work flow.
Building market position by locating, developing, defining, negotiating, and closing business relationships.
Identifying trendsetter ideas by researching industry and related events, publications, and announcements; tracking individual contributors and their accomplishments.
Locating or proposing potential business deals by contacting potential partners; discovering and exploring opportunities.
Screening potential business deals by analyzing market strategies, deal requirements, potential, and financials; evaluating options; resolving internal priorities; recommending equity investments.
Closing new business deals by coordinating requirements; developing and negotiating contracts; integrating contract requirements with business operations.
Enhancing organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
I am responsible for connecting my agency's creative efforts with client's needs, maintaining relationships with executives of client businesses, overseeing the agency’s account team across all disciplines and developing strategies for clients.
Creating status reports for clients, receiving creative changes from clients, relaying those changes to creative staff while maintaining and growing client relationships, and managing client expectations are a part of my routine tasks.
We work with prestigious partners like TECOM and majority of Dubai’s elite 4 & 5 star hotels.
My responsibilities as a Marketing Coordinator include:
- Liaising cross functionally on a daily basis to collect, assimilate and analyse marketing activities across all markets and all offices.
- Reporting these findings in a timely and accurate fashion to management
- Creating new systems that will allow for the tracking and analyzing of marketing activities in a timely and accurate fashion
- Managing the day to day running of barter associations, planning, executing and reporting in a timely manner
- Researching, assisting and monitoring Bayt.com product launches to ensure sales objectives are met
- Assisting the Senior Marketing Manager in the day to day liaison with the PR agency to ensure monthly deliverables are met
- Managing execution of internal and external collateral material, working with suppliers to deliver quality and cost efficient material throughout the year (i.e. negotiate rates, approvals on LPO’s etc.)
- Assisting in the implementation of marketing plans designed to increase overall growth of job seeker registrations and completed CVs through acquisition, retention, and registration to completed CV conversion programs.
- Developing weekly reporting and analysis of user traffic to the site
- Responsible for all marketing mailer dispatches such as Executive Career Newsletter, CV services etc
- Carrying out other tasks as requested by the management
I am currently working with over 50 clients from all over the MENA & Levant Region. My clients include major Newspaper publications, Magazines, Education and training institutions as well as Events & Exhibitions.
I was responsible for planning & implementing PR & Events strategies using all forms of media and communication to build, maintain and manage the reputation of my clients
My main duties in PR included:
- Planning, developing and implementing PR strategies
- Liaising with colleagues and key spokespeople
- Liaising with and answering enquiries from media, individuals and other organizations, often via telephone and email
- Researching, writing and distributing press releases to targeted media
- Collating and analyzing media coverage
- Preparing and supervising the production of publicity brochures, handouts, direct mail leaflets, promotional videos, photographs, films and multimedia programs
- Organizing events including press conferences, exhibitions, open days and press tours
- Sourcing and managing speaking and sponsorship opportunities
- Managing the PR aspect of a potential crisis situation.
My main duties in Event management included:
- Assisting with negotiations for space contracts and booking event space, arranging food and beverage, ordering supplies and audiovisual equipment, making travel arrangements, ordering event signs and ensuring appropriate décor to meet the quality expectations of the client.
- Conducting research, making site visits and finding resources to help my team and my clients make decisions about event possibilities.
- Creating room layouts for each event, proposing new ideas to improve the event planning and implementation process.
- Serving as liaison with vendors on event-related matters, assisting with managing on-site production as well as preparing name tags, materials, notebooks, packages, gift bags, registration lists, seating cards, etc.
I have worked with prestigious clients like Pepsi, Alokozay, Dubai Sports Council, Dubai Economic Development, Dubai Women's Sports committee, Esse, Fragrance Foundation Arabia, Peugeot, Nandos, Dubai Shopping Malls Group (DSMG) and Dubai Summer Surprises etc.
I was responsible for preparing visual presentations by designing art and copy layouts.
My main duties as a graphic designer included:
- Planning & brainstorming concepts by gathering information and understanding client’s requirements.
- Illustrating concepts by designing rough layouts of art and copy regarding arrangement, size, type size and style and related aesthetic concepts.
- Preparing final layouts, completing projects by coordinating with outside agencies, art services, printers, etc.
- Contributing to team effort by accomplishing related results as needed.
I have had the opportunity to work with prestigious clients like Yas Marina, HSBC, Bloom Real estate & Landscape, Clarins, Kit Kat and Philadelphia.
I have worked with the freelance group Creative Bandwagon, and have been a part of many projects - Print, Digital and Web related designing.
My major responsibilities included:
- Meeting clients to discuss the requirements and objectives of the job
- Interpreting the client's needs and developing a concept to suit their purpose
- Estimating the time required to complete the work and providing quotes for clients
- Developing design briefs by gathering information and data through research
- Thinking creatively to produce new ideas and concepts using innovation to redefine a design brief within the constraints of cost and time
My responsibilities as a customer service executive included:
- Developing and implementing customer service policies and procedures
- Defining and communicating customer service standards
- Reviewing and assessing customer service contracts
- Overseeing the achievement and maintenance of agreed customer service levels and standards
- Directing the daily operations of the customer service team
- Planning, prioritizing and delegating work tasks to ensure proper functioning of the department
- Ensuring the necessary resources and tools are available for quality customer service delivery
I have worked with clients like HSBC, Citibank, Mayo Heart Clinic etc.
