Divya Raghavan

• Act as a trusted HR partner to managers and employees, providing guidance on HR policies, employee
relations matters, and lifecycle processes while ensuring fair and consistent policy application.
• Partner with the People Planning & Sourcing Lead and business stakeholders to support end-to-end workforce
planning, recruitment governance, onboarding readiness, and compliant hiring delivery across the Dubai site.
• Support recruitment governance by maintaining recruitment trackers, dashboards, and audit-ready
documentation, ensuring completeness, accuracy and compliance with internal hiring standards.
• Coordinate job requisitions in MyHR, ensuring accuracy of role scope, approvals, pre-employment checks,
onboarding handover, and timely closure of vacancies in line with business priorities.
• Lead employee engagement and wellbeing initiatives, owning the site engagement calendar and supporting
culture, manage HR-related internal communications and organisational alignment.
• Support organisational effectiveness through accurate HR reporting, headcount tracking, employee movement
analysis, and audit-ready documentation.
• Manage the full employee lifecycle, including end-to-end onboarding, structured HR induction, contract
preparation, documentation control, and compliant offboarding processes.
• Maintain the Job Description Library and collaborate with managers to ensure role clarity, alignment with
organisational structure, and recruitment readiness.
• Oversee the preparation, review, and maintenance of employment contracts, amendments, HR letters, and
templates, ensuring legal accuracy, UAE labour law compliance, and consistent document standards.
• Contribute to HR transformation initiatives, process optimisation, and continuous improvement of HR service
delivery and employee experience.

• Served as the main point of contact for globally mobile employees, advising on mobility policies,
compensation, benefits, and compliance.
• Managed end-to-end relocation, visa processes, and repatriation in coordination with HR, Payroll, Finance, and
third-party vendors.
• Prepared assignment packages, cost projections, and mobility documentation aligned with global policy
frameworks.
• Enhanced mobility reporting and tracking, supporting budgeting and workforce planning.

• Supported the delivery of high-stakes examinations (IELTS, academic, university, and professional exams) by
ensuring test-day operations met British Council and Exam Board standards.
• Invigilated exams, monitored candidates, and enforced test conditions in line with strict compliance, security,
and integrity procedures.
• Managed candidate identity verification, entry/exit processes, documentation, and test-day photography.
• Completed required reports, logs, and incident documentation while adhering to guidelines on Data Protection,
Child Protection, Health & Safety, Equality, and Anti-Fraud.
• Reported security breaches, emergencies, or irregularities to venue leads to ensure secure and compliant test
delivery.

• Supported local, regional, and global HR teams with end-to-end employee mobility, ensuring accurate
documentation, smooth processes, and compliance with British Council standards and UAE regulatory
requirements.
• Line-managed the driver/PRO function, overseeing workload allocation, task scheduling, and performance to
ensure timely completion of mobility and government liaison activities.
• Handled visa processing, national IDs, attestations, and medical insurance coordination, liaising with MoFA, the
British Embassy, landlords, and external partners.
• Delivered onboarding and induction for new employees, including relocation guidance, accommodation
sourcing, lease management, and utilities coordination.
• Maintained accurate mobility records, visa/ID trackers, accommodation inventories, and documentation
repositories, ensuring audit readiness and timely renewals.
• Served as the primary point of contact for mobility-related enquiries, resolving issues efficiently and partnering
with HR teams to ensure a high-quality employee experience.
• Prepared mobility reports and management information, supporting HR decision-making and continuous
improvement initiatives.

• Managed end-to-end international assignments for the NAMETRUB region (North Africa, Middle East, Turkey,
Israel, Iran, Russia), ensuring smooth relocations and policy-compliant service delivery.
• Served as the primary point of contact for assignees, advising on mobility policies, compensation elements,
cross-border compliance, and relocation requirements.
• Coordinated with HR, Payroll, Tax, and third-party vendors to initiate services, monitor case progress, and
resolve issues efficiently.
• Ensured high-quality data accuracy across mobility systems, led data audits, supported monthly payroll inputs,
and maintained regional mobility documentation on SharePoint.
• Managed vendor performance and aligned service delivery with global mobility frameworks and KPIs.
• Handled policy exceptions by liaising with global teams and ensuring consistent application of governance
standards.
• Delivered mobility reports, assignment insights, and tracking dashboards to support operational planning and
decision-making.
• Strengthened regional mobility operations by improving data accuracy and service turnaround times across
high-volume international moves.

• Delivered comprehensive onboarding and international deployment support, coordinating immigration,
relocation, medical clearances, compensation documentation, and assignment-related communications.
• Served as a key link between HR Advisors, Global Mobility Advisors, Payroll, Government Relations, and Hiring
Managers to ensure seamless mobility processes.
• Prepared offer packages, assignment letters, contract amendments, and employee status notifications while
maintaining accuracy and compliance with internal policies.
• Managed assignment lifecycle changes, including promotions, salary adjustments, dependent inclusions, and
assignment extensions.
• Coordinated repatriation and employee separation processes, ensuring timely updates to systems, payroll, and
relevant stakeholders.
• Supported recruitment and host-country HR teams with manpower requests and job requisitions aligned to
business needs.
• Acted as a central service contact for assignees, delivering high-quality support and ensuring clarity on policy
entitlements and processes.
• Recognized for mentoring new team members and improving accuracy and turnaround times within mobility
service delivery.

▪ Supported full-cycle onboarding including offer documentation, pre-employment medicals, visa initiation, and insurance enrolments.
▪ Issued employment-related letters such as promotions, warnings, experience certificates, and bank/consulate letters.
▪ Maintained personnel files and ensured accurate HR documentation and SAP updates.
▪ Assisted the HR Manager and covered for the HR Supervisor during absence, handling administrative tasks and employee support.
▪ Contributed to the Global Benefit Eligibility and Enrollment Project (GBEEP) by updating dependent information across Southern Gulf, Pakistan, and Yemen populations.

• Coordinated sales order processing and procurement activities in SAP, including purchase requisitions,
purchase orders, KPI entries, and Hazard Observation records.
• Liaised with Finance & Accounting to ensure accurate billing and timely month-end submissions.
• Planned and managed logistical and administrative support for engineers and commuters, including
transportation, flight bookings, accommodation, and travel arrangements.
• Maintained engineer personnel files and managed security clearance requests for rig access, ensuring
compliance with HR and Government Relations requirements.

• Provided comprehensive administrative and business support to the Middle East Business Development &
Sales Office, managing documentation, bids/proposals, and controlled records for project profiles and
procedural plans.
• Played a key role in establishing the new Abu Dhabi sales office, supporting office setup, operational readiness,
and administrative systems.
• Coordinated with HR on visa processes, license issuance, and personnel-related requirements for expatriate
employees.
• Liaised with IT to manage asset requests and ensured timely deployment of equipment for new and existing
employees.
• Processed SAP requisitions for office supplies and consumables, monitored usage, and coordinated
procurement and vendor interactions.
• Supported Accounts & Finance with invoice and utility bill processing, and managed courier and administrative
expense transactions.
• Collaborated with Real Estate Services on accommodation support, space planning, and office realignment
activities.

Provided customer and technical support for UK Mission Critical clients, managing tickets end-to-end, coordinating
with global service teams, and ensuring SLA compliance. Delivered first-level technical troubleshooting,
maintained performance reports, and supported service managers with operational updates.

Delivered learning and technical support to Accenture employees and Avaya business partners, resolving LMS
access issues, generating custom reports, testing e-learning modules, and ensuring a seamless user experience
across global training platforms.

Managed recruitment, new employee orientation, performance evaluation coordination, recordkeeping, student
counselling, and fee administration. Supported training centre operations and maintained structured HR filing
systems.

Handled staff recruitment, HR administration, student counselling, fee management, and basic technical support
for lab users. Ensured smooth daily operations of the training centre and maintained administrative and academic
records. was responsible for monitoring process service quality in